My experience with Superdry was surprisingly good, two young staff helped me and nothing was to much trouble a refreshing change . Superdry at Designer Outlet East Midland get 10 out of 10 with me.
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Quick delivery to a local Superdry outlet. Really lovely helpful staff in store too. I have used this method three times now and have had the same good experience every time.
Staff were short and completing other tasks stacking shelves although I stood at the counter waiting to be served even though I am on crutches after major surgery. A staff member arrived as I was putt... See more
I like Superdry, and their quality is good, but like all other clothes retailers it seems these days, their prices are ridiculous. Luckily they have an outlet nearby where I can get some more reasonab... See more
Company details
About Superdry - East Midlands Outlet
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
50 Mansfield Road, DE55 2JW, Alfreton, United Kingdom
- 01773 545260
4.7
Excellent
333 reviews
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The store and staff is good.
29 June 2024
Reply from Superdry - East Midlands Outlet
Hello,
Thank you for taking the time to give us your feedback.
At Superdry, we want you to have a great experience, so thank you for your comments about our East Midlands Outlet store.
Thanks for shopping with us and for taking the time to leave a review. We really appreciate it.
Superdry Team
Reply from Superdry - East Midlands Outlet
Hi Graham,
Thank you for taking the time to give us your feedback. We're really pleased that you love your new purchase. Thanks so much for your review and comments
Kind regards,
Superdry Care
Customer service was excellent
Customer service was excellent - items were found via the store staff on the Internet which happened to be cheaper than the outlet. So friendly, efficient and a pleasure to be with.
Delivery was better than expected-whole experience 100% thank you
16 June 2024
Reply from Superdry - East Midlands Outlet
Hi Marshall,
We appreciate you taking the time to review your recent experience with us. It's really good to hear that everything's gone well.
Kind regards,
Superdry Care
Great customer service
19 June 2024
Reply from Superdry - East Midlands Outlet
Hi there,
Thank you for taking the time to leave a review. We're really pleased that everything has gone smoothly.
Thanks so much for taking the time to give us your feedback.
Kind regards,
Superdry Care
Reply from Superdry - East Midlands Outlet
Hi Jayne,
Thank you for taking the time to give us your feedback.
At Superdry, we want you to have a great experience, so we love to hear from happy customers.
Thanks so much for your review and comments.
Kind regards,
Superdry Care
Spot on
Spot on, good quality, great design, good price, Brilliant service from the staff (Stacey)...my only critique, is you need a bigger store, so you can sell an even bigger range!
11 June 2024
Bought a pair of Superdry sliders a…
Bought a pair of Superdry sliders a size bigger than my normal size. When I got them home they were too small. Which means I now have to make a trip to White Rose centre Leeds
2 June 2024
Reply from Superdry - East Midlands Outlet
Hello,
Thank you for sharing your feedback with us.
We endeavour to give our customers a really positive experience, so we're really sorry that we didn't meet your expectations on this occasion.
We have taken onboard your valuable feedback and thank you for shopping with us
Superdry Team
what a lovely presented shop…
what a lovely presented shop ,everywhere nice and tidy,staff very knowledgable and polite,was a pleasure to buy a hoodie there,Thank you,
31 May 2024
I ordered online
I ordered online. Items didn’t fit so took them back to the outlet near me. Apparently no receipt given when took back. Ten days nearly had passed heard nothing no emails or refund. Had to chase twice and was told the refund never went through as there was an error on the system. Will not order again online
17 May 2024
Reply from Superdry - East Midlands Outlet
Hello,
We appreciate you sharing your feedback with us.
At Superdry, we want our customers to have a really positive experience. We are sorry the store experienced a technical issue and we really apologise for this.
We use all feedback to learn and improve.
Thank you for shopping with us, we really appreciate it.
Superdry Team
Lovely friendly staff at this store.
23 May 2024
Really good time at Superdry
Really good time at Superdry
Sale assistant Charlotte I believe was super helpful and attentive made shopping so much easier
9 May 2024
Ordered late but still arrived in time
I ordered a backpack late for my holiday, confirmation advised it would arrive too late. Imagine my surprise when I received confirmation it had been delivered the day before my departure. Thank you.
7 May 2024
The shop was easy to navigate and no…
The shop was easy to navigate and no pushy sales people pounced on you.
The lady at the till was really professional, polite and friendly with exceptional manners.
16 May 2024
Reply from Superdry - East Midlands Outlet
Thank you for taking the time to give us your feedback. At Superdry, we want you to have a great experience, so we love to hear from happy customers. Thanks so much for your review and comments.
Kind regards,
Superdry Customer Care
The staff where very welcoming and…
The staff where very welcoming and helpful in me finding what I wanted,nothing seemed to much trouble for them.
10 May 2024
Reply from Superdry - East Midlands Outlet
Hello,
Thank you for taking the time to leave a review about our East Midlands store.
We always aim to offer the best service to our customers every time,, so we're really happy to to read your kind comments.
Thanks again for the valuable review and for shopping with us. We really appreciate it.
Superdry Team
The staff were very helpful looking for…
The staff were very helpful looking for the right size
12 May 2024
A great shopping experience
I visited the Mansfield store. It was well laid out. Well stocked and a sale just starting. The service was friendly and efficient
3 May 2024
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