All the staff members I spoke to where lovely, as well as the order came in quickly and efficient. The order was perfect and I like how you use paper bags for orders.
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Bought a size too small so went in store to return and buy the correct size (order details and website state you can't exchange an order). Luckily, however, the person at the till was kind enough to d... See more
The staff in the bluewater superdry store were sitting around chatting & not paying any attention to your customers. When I made my purchase, the store was empty & the woman on the till was half aslee... See more
Friendly staff, great items in store. Only 1 issue is a concern on accessibility and how packed the shop floor is with merchandise, barely much room to move in between clothes racks, quite uncomfortab... See more
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Company details
About Superdry - Bluewater
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Upper Thames Walk, DA9 9ST, Greenhithe, United Kingdom
- 01322 313673
4.7
Excellent
516 reviews
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buying a new coat
The process was simple enough, I had to find the staff for questions and go to the rear of the store to pay which was ok, not overly welcoming. I did find the layout a little confusing, took a bit of probing to find what I was after
2 December 2025
Very helpful friendly staff.
4 December 2025
Great service as normal
Great service as normal, no fuss made about anything, great people to shop with
4 December 2025
Helpful professional shop personnel
Helpful professional shop personnel, nothing too much trouble, clearly pointed out guarantee .
22 November 2025
Faulty White Stitching on Green Fleece Top
I ordered two separate Fleece tops on online, the first being too small, a size Small. The stitching around the neck and shoulders were as they should neat without any WHITE stitching showing. I then organise a RETURN online (to Store). Reordering immediate a Medium replacement online. On arrival the Medium had bad stitching around the neck and shoulder area - WHITE stitching visible in contrast to what should be an all Green Fleece. Again, immediately had to organise a RETURN online, to store. I drove to a shopping mall in Kent, to exchange and purchase the Medium they had in stock. Sadly, the Fleece they had in stock had the identical Faulty Stitching. I left the Mall in Kent, and headed to London, Oxford Street. Where my final purchase was satisfied. Note. Even at the Oxford Street store, Faulty Stitching could be seen in similar items. Quality Control is a definite issue and needs greater attention on the part of Superdry. My issue is Time Wasted, and travel expense, due to faulty quality standards.
25 November 2025
Pretty good experience
Clothes themselves were good quality. However I found the changing rooms a bit stranger because there wasn't any signs saying whether they unisex or not so I just walked into one as there was no staff to help. Also, no one came up to me to speak to me or ask if I needed any help.
15 November 2025
All very easy to purchase and excellent…
All very easy to purchase and excellent product
15 November 2025
Bringing back a faulty jacket and…
Bringing back a faulty jacket and getting a replacement was a breeze, thanks to the member of staff that assisted me.
First class customer service 👏⭐️⭐️⭐️⭐️⭐️
10 November 2025
Sales assistant was very helpful.
24 October 2025
Great online and instore products.
Vast selection of products both online and instore. Great new designs and all good quality and well made.
13 October 2025
Helpful staff
Excellent staff who went above and beyond to make sure I got correct coat, They were helpful and knowledgeable in the item I wished to purchase
19 October 2025
Good ...but little bit heavy weight...
18 October 2025
Great customer service and quality…
Great customer service and quality clothes as always!
11 October 2025
Asking for help and being rewarded
The asst manager (Callum) took his time giving us ideas on sizing and item availability.
Thanked him for his time as he made the experience very enjoyable, especially as the clothing rails are now like a maze in the shop!!
6 October 2025
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