All the staff members I spoke to where lovely, as well as the order came in quickly and efficient. The order was perfect and I like how you use paper bags for orders.
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Bought a size too small so went in store to return and buy the correct size (order details and website state you can't exchange an order). Luckily, however, the person at the till was kind enough to d... See more
The staff in the bluewater superdry store were sitting around chatting & not paying any attention to your customers. When I made my purchase, the store was empty & the woman on the till was half aslee... See more
Friendly staff, great items in store. Only 1 issue is a concern on accessibility and how packed the shop floor is with merchandise, barely much room to move in between clothes racks, quite uncomfortab... See more
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Company details
About Superdry - Bluewater
Written by the company
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensContact info
Upper Thames Walk, DA9 9ST, Greenhithe, United Kingdom
- 01322 313673
4.7
Excellent
516 reviews
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great service
very good place to go, went in and out three or four times, and never felt so relaxed. Bought a new coat, and love it. Great quality, great staff.
3 February 2026
Brought 2 jackets they are
Brought 2 jackets they are
Lovely, staff very professional & helpful. Thanks
31 January 2026
Staff were polite and helpful.
Staff were polite and helpful.
Am pleased with my purchase.
18 January 2026
Return process is stupid
Return process is stupid I wanted to exchange an online order as size was wrong had the item refunded and then had to purchase what wanted. Through doing this I lost £35 as when I purchased online I paid part card part gift card, I got the card money back but lost the gift card part due to not having the gift card anymore as I used the full amount to make part of the purchase.
6 January 2026
Staff
Staff , friendly and helpful. Good choice. But unfortunately what I purchased was reduced and paid full price. Didn't realize whilst in shop as it was a busy day, lots of shopping for Christmas presents. So when I got home I had to travel back to store. The staff refunded the difference with no problems. But wasted an hour because of this.
24 December 2025
Disappointed
Husband purchased top & trousers for me for Christmas gift and gave me a gift receipt & the till purchase receipt as I needed to return the trousers. I went back to the Lakeside store where they were purchased on Sunday 4 January and found the store closed. I had to then located the next nearest store which was in Bluewater Kent and return the item obviously costing me toll fees to travel to the store in Kent from Essex. Thankfully the staff were helpful in refunding the item back on to my Husbands card.
9 January 2026
Great jacket
6 January 2026
Very helpful staff
9 January 2026
Helpful knowledgeable staff
Helpful knowledgeable staff. Easy returns. Well made interesting clothing. Never disappoints.
8 January 2026
My daughter attempted to use a valid…
My daughter attempted to use a valid gift card, yet we were unable to do so because the card was inexplicably placed on hold. We had to visit the store three separate times, and each time the staff were unable to explain the issue. They repeatedly tried contacting customer service but could not reach anyone.
For such a large brand, this level of service is unacceptable. The staff acknowledged that the card was valid, yet they were reluctant or unable to provide any meaningful assistance. As a result, we were forced to purchase another ticket, as my daughter urgently needed it for her winter trip.
Extremely disappointed with the overall experience.
5 January 2026
Great brand
4 January 2026
Where is my guarantee?
Good quality product and helpful, friendly service. However, the promise of a 1 year guarantee to be sent by email produced merely an email receipt with no mention of a guarantee. It has, in addition to, resulted in daily marketing emails!
29 December 2025
Sue @bluewater store in the fragrance…
Sue @bluewater store in the fragrance store is a lovely lady who has assisted me a few times. Always helpful and smiling 😃
18 December 2025
Unprompted review
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