Superbuy Shopping Reviews 

1,031
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, reviewers overwhelmingly had a great experience with this company. Many users frequently praise the exceptionally fast shipping speeds and note that customer support agents are always incredibly helpful and quick to respond whenever assistance is needed. Consumers also appreciate the reliable tracking updates, smooth ordering workflows, and transparent pricing provided consistently throughout the entire purchase process. Though some customers experienced unusually long delivery delays, unexpected tracking hurdles, or complicated issues involving strict customs restrictions. A few reviewers also noted a very frustrating lack of proper communication, unhelpful staff responses, and poor overall support when specific order problems arose.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery service, as some reviewers praise... See more

Service

Reviewers mention mixed feedback about service, with many loyal consumers praising the fast, trustworthy, and... See more

Product

Users describe ambiguous interactions with the product, as many reviewers highlight good quality photos and... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being very... See more

Order

Customers had ambiguous experiences with order processing, as many reviewers praised fast delivery, seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The only best Service out there for shipping from China to anywhere in the world Never been seized and everything is tax-free You can get stuff to the UK within 14 days Customer Service acc... See more

Rated 5 out of 5 stars

Superbuy is a great and easy way to get your hands on items from China. They’ve helped me pre-order merchandise I otherwise wouldn’t be able to buy (either because international shops don’t have t... See more

Rated 5 out of 5 stars

I love SuperBuy, they’re the most reliable way to shop for items that usually wouldn’t be able to be done. I use SuperBuy a lot to buy things from TaoBao. As someone from the UK, I can’t purchase item... See more

Rated 5 out of 5 stars

Have been using Superbuy for a very long time now. Always very helpful and support is amazingly fast even though I'm on the other side of the world and there is quite a time difference. Never had any... See more


Company details

  1. Online Marketplace

Written by the company

Superbuy is a trusted Chinese purchasing agent, which can help global customers buy from Taobao/Tmall/JD. Surprisingly, their service is totally free!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(1,031)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service, I recommend!

Superbuy has Made shipping from China possible, in such an easy and efficient way! I've overall had a great experience, nothing lost, nothing broken, and comminication often comes easy and super helpful! I'm super grateful with the service, they even return you money if the shipping price was actually lower than the one supposed. It's a really honest and clean process.

Thank you!! I recommend <3

27 September 2025
Unprompted review
Rated 5 out of 5 stars

Everything with Superbuy went smoothly

Everything with Superbuy went smoothly! Only at the end with my country's shipping company did I have some problem but that's not Superbuy's fault.

And when I wanted to cancel one order they did it smoothly and easily. I just had to pay 8 Yuan fo it to be shipped back to the seller.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

First time Superbuy user

This was my first time using Superbuy, or actually any agent at all, but I wanted to say Superbuy is in my personal opinion a really good agent, I had multiple problems and questions throughout my process, and using their customer service my questions were answered or problems were fixed all within 24 hours of asking said question. They have plenty of events to save money with, and lots of giveaways that anyone can enter. Overall Id say Superbuy is not only a trustworthy agent, but also just genuinely a good website, with quicker customer service than most big brands I know, as well as information on any topic you would need to know to get started.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Best agent overall.

Best to ship to asian countries, shipping and conversion rates are low. by far still the best for shipping to USA as well. stocking and parcel shipping is quick. the pictures are good quality as well.

23 September 2025
Unprompted review
Rated 5 out of 5 stars

Best Agent to Ship Asian Goods

Superbuy is the best way to get goods from Asia to countries across the world. They charge the smallest service fee of any of these types of services and have the best customer service too. I will continue using Superbuy for many years to come.

25 September 2025
Unprompted review

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