Superaankoop.co.nl Reviews 

Beware! This is the same seller as eGlobal. I ordered a Sony camera worth 400 Euro and they never delivered. Don’t think PayPal will protect you. The protection will not cover your loss as PayPal will receive a note from the seller they allegedly shipped it. Brought this to a lawyer who advised us not to file a law suit as this is too difficult and the amount of money is too little. Complete scam!

I just ordered a switch from their website and immediately cancelled my order when I found out how this business treats their customers. One of the biggest mistakes in my life. I will make my review positive if they actually refund my money, but not counting on it. I have been scammed.

I bought a Samsung J6 on February 20 and so far I did not receive any tracking number and only one reply from support team saying this:

Beste Klant,

betalingen via Worldpay hebben +- 3 werkdagen nodig tot deze verwerkt zijn.
Hierdoor komt de bevestigings email veel later aan dan gebruikelijk is.

Gelieve nog enkele dagen geduld uit te oefenen tot je deze in je mailbox ontvangt.
Gelieve ook je spamfolder in het oog te houden, want soms komen de berichten daar terecht.

I am afraid it is a scam. I have sent 3 emails more and did not receive any answer.

I bought a Google Home at superaankoop.co.nl because they had an amazing price. After that, I read some comments that made me think it was a scam. I contacted superaankoop.co.nl asking and pointing the other complains and they gave me a feedback in 24hrs. The package came from HK but they sent me a track number and it was delivered within 1 week. It was nice and I really appreciated it. I would suggest the users to use PayPal (with protection activated), though. Thank you so much superaankoop.co.nl. I hope to buy new things with you soon!

Its a fake company website. I ordered a camera lens and paid 600 euros. For more than one month I have not received my item. They send email and told me that they will refund my money but did not at all. Its a fake company and the phone number provided on their website does not work at all.
They did not refund me any amount till now and stop replying my email. It's another China SCAM.

I have ordered a Xiaomi Mi A2 lite on 17th of November. I have not received anything up to now, and the so-called customer service (the email on the site) and the phone number is not answering anything.
I have asked more than 10 times my money back, and no answer.
I have even asked the consumer organisation in Hong Kong, but Superaankoop is not answering to them to.
Is there a procedure to ban this dishonnest site ?

NB: The answer made below is as dishonnest as the rest of the site. It has been 4 months, endless mails to the customer service, phone calls to the one and only phone number on the site - no answer, no re-imbursement - PLAIN CROOKS !

One star that the webshop doesn't deserve, parcel not received and bad customer services...

Stop ordering with these scammers!!!

Hi All,
NEVER ORDER FROM THEM. THEY ARE SCAMMERS.

1. Their facebook is a fake one . don,t relly on this fake messages.

2.they use a Dutch bank account ABN AMRO NL51ABNA0565668625 on the name Adyen .

I ordered a few expensive itmes from them and never got them. They sent a parcel via a DHL parcel service, on purpose with a wrong adress , like a house number 0, It does not exist anywhere in the world.. Of course, this parcel was sent back to them.
BE AWARE OF THIS !!! NEVER ORDER FROM THEM . THEY ARE CRIMINALS , INTERNET SCAMMERS. INTERNET OPLICHTERS !!

Bad experience and customer service. I was not able to cancel the order after a week. No communication or reply. After a dispute procedure via the credit card services Superaankoop responded and send the product. I have waited for 1,5 months for the product to arrive. Returning the product Superaankoop charge you €25,- administration fee. Never again.

I am really disappointed in this website. First of all, i want to mention that this has nothing to do with the product i ordered.
The website superaankoop.co.nl is in dutch and therefore i assumed that the seller is located in the Netherlands. The product was shipped from the UK and the power adapter was not compatible with the EU socket. The seller provided an converter, but at no time during the ordering process or on the actual product page on the website, was it mentioned that the product i would get would not be EU compliant.
It turned out that the power adapter was simply not working... I opened a ticket on the website, where i received a first standard email to check for symptom, try to charge the product for longer. I try to trouble shoot the product on my own, with a converter that was mine, so i could exclude the provided converter as the root cause of my problem. I sent an explanation video. The followup answer was to announce that the power adapter and the battery of the vacuum cleaner were accessories and therefore they were not part of the 12 month warranty on the product.
In the meantime, while waiting for this answer, i ordered on amazon an adapter for this vacuum cleaner hoping to solve my issue quickly....
Anyhow, i would not recomment this website at all. It does not fully advertize its product and also does not provide prompt support even on dead on arrival case.

Not Delivered Package

Volgnummer: 66DC7003002824 / TNLW370030028

On 29 November 2018, I ordered a gimbal (Zhiyun-Tech Smooth 4 Professional 3-Axis Handheld Stabilizer voor Smartphone - Zwart). The shipment was traceable until it was delivered to PostNL. When I contacted them they said the barcode had problem and they didn’t have the address so they sent it to UK courier WN Direct.

I contacted WN Direct and they said

“Good Morning,

I have investigated your order with the courier: 66DC7003002824

The parcel with barcode 3SAURR7310114 has been pre-alerted incorrectly to our network. The cause of this is a faulty address. Therefore the parcel has unfortunately been returned to sender and will return to them within an estimated 16 working days via an untracked service. Please advise to contact the retailer in regards to this item.

I apologise for any inconvenience.

Kind Regards,
Sean”

So when will I receive an update for this fault?

DO NOT BUY FROM SUPERAANKOOP!!!!!
Like previous opinion, I ordered an expensive telephone and although the delivery was very late, 3 long weeks, and the after sales service was almost none, they could not tell much about when the item was shipped or in transit, I did received the phone.
By that time I got another phone from my own company so after asking superaankoop about the "15 days money back warranty", they agreed to open a RMA process which I followed to return the phone, after paying €50 for a secure transport to Hong Kong...
RMA department received the phone and opened the box seals to inspect the interior and damaged the box...
Conclusion: box damaged so we do not accept your return, please pay €25 to ship you back the phone or we dispose your phone...
DO NOT BUY FROM SUPERAANKOOP!!!!!

I shop online and this is the first company that screw me over like this.
I pretty much am having the same trouble as everyone else.
This company will give you bad anxiety, for real!

I spent almost €600,
on my 3rd week waiting for the package.
VERY POOR customer service, nobody tells you any update.
provides tracking number that does not tell you where your package is. (ANXIETY ATTACK)
contact number they provide is unreachable(ANXIETY GOES UP A NOTCH)
Markets as if they are in the country where you are in!

Avoid this wack company!
its 2018 and they still do this kind of sh*ts!

Samsung galaxy watch
I have ordered the watch on 22-11-2018 and received it 6-12-2018
The case of the watch was very well packed and the product is genuine.
A little bit disappointed with de DHL courier who initially did not delivered the package(incorrect address, wich was not the case) and the only way reaching them was via email since the phone number that they have on site is not reacheable and their reply was after 4 days on 7th december, after I allready received the package that was sent the second time.

I bought a router, Asus AC86u from Superaankoop.co.nl, but recieved a Chinese model (I live in The Netherlands). There was strange behavior from the start, but when I tried to use AImesh functionality continuous disconnects. Asus Tech explained that a Chinese model will not function in Europe, and is even illegal. I returned the router (at my cost), but Superaankoop will not refund, and states router is not defect and I am later than the 14 day return period. Terrible communication, terrible service, no checks on compatibility (they don't even understand the word). Stay away from them.

You will see their reply, I have written to customer service several times, I get no more than a standard email reply. Really, stay away, there is no customer service

Very bad experience. They communicate a product to be in stock but then appears not to be. after some weeks and pressure they send a shipping link while I think it is fake as there is not any package visible in the link that is actually received by the logistic provider. Unwilling to cancel my order and refund.

Buying in Superaankoop has been the worst purchasing experience of my life. My mobile broke during the warranty period of one year and, since the brand does not cover the warranty for a product not purchased in The Netherlands, I had to send the mobile to the Superankop workshop in UK on my own cost.

Once at Superaakoop workshop, they have refused to fix it because the mobile had been previously opened to replace my Lcd.

And now, they want to force me to open a Paypal account to pay EUR 25 to get my broken mobile back, even though I have not Paypal account nor intention to open one.

I would also like to highlight the bad service provided by the customer service agent Miu Y., who has zero empathy and politeness, and seems to disown words as dear, please, or thanks.

I've ordered a Xiaomi Mi A2 Lite before from the same parent company (identical Paypal accounts) with their other brand (eglobalcentral.nl) which featured tracking and was promptly delivered within 7 days. Superaankoop seems a different bag, however.

I ordered a Pocophone F1 on September 12th. Superaankoop promises delivery within 3-7 working days. On September 14th the product was listed as shipped and they did provide me with a DPD UK tracking no. But since that time, the tracking website only states the package has not been handed over to DPD yet. No updates by Superaankoop, let alone a delivery. I can only suspect they have never sent out the package and intend to scam me.

In the meantime I have asked their customer support many times (in the nicest of terms) when I could expect to receive my order. I received a reply in only two instances (both with the exact same wording) just stating there had been a delay in shipping (but how can they know what is happening if they don't even have working tracking?) and asking me to wait a bit before they 'would escalate'.

I am fed up with it, so I intend to dispute through my credit card company or PayPal and hopefully get my money back.
So in summary: they might fulfill some orders as promised, but certainly not all of them like they should. And when they don't, their customer service is beyond awful so you better make sure you have some sort of recourse in place.

26/10 update: of course, nothing was ever delivered and visa provided me with a refund. It's pretty sad how they keep posting the same generic response here saying to contact their customer service, while in reality the customer service doesn't respond at all or just tells you to wait..