sunriseslots.com Reviews 199

I have had several deposits and withdrawals over the last few years. These last two withdrawals were the most difficult and painful. I had to resubmit all documentation and was even told that I had to submit a copy of my birth certificate. That is absolutely absurd! It takes a month and a half to get the money back and you have to keep calling back otherwise they will forget about you.

I would give them a zero if I could sunrise slots is a SCAM SCAM SCAM I agree with everyone else I made a withdrawal request on December 17th of 2024 it was approved and supposedly sent to my account on December 30th 2024 today is January 22nd 2025 and I have still not received my deposit and when I contact customer service or should I say non-customer service because all I get is generated messages that the money has been sent to my account and when I say I don't want to generated message the representatives always say that it has been escalated to the escalation department and they'll push it through in a day or two well those day or two's have been coming and going and coming and going and I'm still waiting and don't have a deposit do not waste your time or money on this casino it's a SCAM SCAM SCAM

I had a $2000 withdrawal on January 15 with Sunrise Slots. While playing the next day, the administrator confiscated my entire withdrawal. I contacted customer noservice and they stated I had played a crash game and that was against their "rule." This website is nothing but a den of thieves. DO NOT PLAY SUNRISE SLOTS. YOU WILL LOSE YOUR MONEY.

I won $900 and they said it will take 7-10 days to receive this and now I can’t even log in so law suit absolutely I’m down.

The card processor they used scammed by bank account by repeatedly processing the same amount numerous times a minute apart. When I contacted them their response was a lack of response. I have filed a dispute with my bank and the Federal Trade Commission for illegal business practices. STAY AWAY FROM THIS CASINO. BAD NEWS!

Same problem as everyone else. I second the class action.

Same as everyone else - they are operating illegally. Class action anyone? I have already found multiple attorneys interested.

I have been trying to with draw my funds for a good two months now Everytime j message the customer service rep with be like your escalation was made please GJ e it 24-72 hours this is like the 3000880 hours now and still nothing. Not only that my withdraw method I did show UP IN LESS THE 2HRS I
THIS IS A SCAM DONT WASTE YOUR TIME or you money people

I requested a payout on September 28th and it was approved but I still haven’t received it and every time I contact support they give me the run around.

I can't finish the KYC. I contact with the customer support, and they said its take several days. Naturally its fake.

Another, I won 100 $ but I couldnt withdraw, because I used free chips 2 times. In my account I had 114$ withdrawable money, but the customer service said its not withdrawable 😂

Not only do they set you up for failure by offering multiple free chips in a row but I won $100 in one of the free tournaments and when I went to do a bitcoin withdrawal it was approved and I waited several days before contacting customer service again. After a long wait they came back and said because I used multiple free chips in a row they are unable to process my withdrawal and proceeded to take my $100 and told me I needed to make another deposit before I could withdraw anything. I’ve made multiple deposits in the past so this is beyond stupid and they purposely set you up so they don’t have to pay out. 🖕🏼

Yes didnt get my winnings but they do get deposits worst casino online slots all documents complete..

This is absolutely the worst casino on the Internet. They will not pay you and I'm wondering why they are even allowed to exist. There must be a way to sue them and get them shut down. If they are allowed to operate in America they should be made to follow the rules.

I've tried to withdraw from this casino twice with no success and before I even made the verification litecoin deposit I contacted customer service to make sure it would go through and they ensured it would as long as I submitted all the proper documents, which I did. Then I submitted the withdrawal and I got nothing but a string of excuses as to why I couldn't get my withdrawal and the 2nd time I tried was similar with slightly different excuses but I would stay from the casino because they're not trustworthy and the use deceitful tactics to gain the upper hand

I really like this casino site. They’re very professional. My payout did take a couple months, but it was worth it! They answered all my emails and concerns and I did send a lot. I was super skeptical and really didn’t expect anything. I highly recommend them.

Good bonuses with great payouts. Prompt customer service and great games to choose from. Only dislike I have is the time length on the withdrawals. It takes only minutes to deposit and instantly your balance is available to play, but it takes 7-10 business days to review a withdraw request and 7-10 MORE business days to confirm/approve(or)deny/process the request. So I give the casino an overall 4/5 stars.

Nov 8\24

I placed a BTC withdrawal on October 9th, it got approved on October 21st and now I am getting the run around of slow payment processing. I withdrew this month from 2 other Inclave Casinos (Ruby Slots/Captain Jack) using Coindraw LTC option and was paid out in 5 days.
Latest email reply...

Hope all is well today
Our apologies for any inconvenience caused. I will escalate your case in hopes to get things moving along on this payment.
As soon as we get any updates we will let you know right away.
Best Regards
Allison

Update Nov 9/24

Sent a email with screen shots of a couple of the other complaint's and said maybe a class action was in order. My withdrawal was in my BTC wallet within an hr, with no fees taken.

This is the worst Casino out there. They’re the biggest scam and crooks, I tried to withdraw my $3000 and they never ever paid me out. Everything they requested I provided and they kept giving me the runaround by finding any BS excuses. One customer service doesn’t look better than another stay away from the side. It’s a waste of time and it’s the worst ever. I have filed a complaint with the game commission and my attorney is also involved in this matter.

Another Casino who doesn’t pay their customers when they win
Made a withdrawal request on September 13th 2024.
26 business days later and 38 total days later same answer from Nathen Garcia, in their financial department. We are experiencing delays with our payment provider.

They suggest that they take your money you won and then send it somewhere so that payment provider can then send it out to you.
How stupid do you think people are. So you pay double fees, JUST STOP.
Let’s just say they are telling the truth, what delays is your payment provider experiencing ? Are you using a different method OR THE ONLY METHOD YOU CAN USE, the blockchain to send crypto ? No you’re not and the blockchain is working fine. And when it’s not working fine you can experience longer then usual send and receive times and we’re talking about 20 min to an hour when I say longer. And that’s because an unusual amount of transactions are going on at that time.
The same method that Sunrise casino uses to take customers money and process that money in minutes. But when a customer wins that same process takes them 4 - 5 - 6 weeks or longer if they even do pay, which they have not paid me yet.

SUNRISE DOES NOT PAY THEIR CUSTOMERS DO NOT GIVE THEM YOUR MONEY.

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This is a straight scam and lies. Absolutely do not waste your time and especially do not waste your money. I have waited for over a month on 100 dollars and they have no answers about when I will get it. They send a generic BS email every single time. They need to be shut down!! DO NOT SPEND YOUR MONEY WITH THEM!!! THEY ARE THIEVES!!