No answer, no flight, no customer service
Bought a Groupon to take a balloon flight with this company. I lost count of how many times I called and left a message with no return call. Then when I finally talked with someone, there were no weekend dates available in this century. Then when I finally scheduled a date to go, and after I woke up at 3:45am and drove over an hour to make it to Temecula in time for a sunrise flight, I arrived to find out the flight was cancelled due to weather. Strange... I saw at least eight other balloons flying in what could only be described as perfect conditions. Fought with both Sunrise Balloons and Groupon to get a refund, in a frustrating but eventually successful battle. But did I get refunded for all the time I spent including the trip to and from Temecula, or the gas I used? Nope. It cost me a lot of time and money to learn what I'm about to tell you: DON'T USE THIS COMPANY.