From start to finish my experience was faultless. Nothing was ever a problem, I felt safe and informed at all times. I would have no hesitation to recommend the tour company and product. A fantastic... See more
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Sun island tours provided great service throughout my Greek island tour. It was well organised and the tour guides were very informative of sites visited along the way. Sunquest organisers oversea... See more
I loved the fact that this is an Australian company and I can pick up the phone and chat. Emails are great for those strange questions. Your reservations staff were fabulous too. They understoo... See more
Company replied
We did a Turkiye tour with Sun Island. There is a lot of info, very informative, experienced guides. We could have done without the sales pitches - felt quite pressured to buy jewellery, ceramics. Su... See more
Company replied
Company details
- #12 of 13 best companies in Tour Operator
- #5 of 5 best companies in Cruise Agency
- #19 of 26 best companies in Travel Agency
- #5 of 9 best companies in Travel Aggregator
About Sun Island Tours
Written by the company
|
Sun Island Tours is Australia's leading niche wholesaler for the Mediterranean & Middle East, with over 30 years of experience. |
Contact info
Suite 330, 410 Elizabeth Street, 2010, Surry Hills, Australia
- +61 2 9379 0600
- info@sunislandtours.com.au
- www.sunislandtours.com.au
4.3
Excellent
267 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
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Great Service
2 July 2019
Unprompted review
Great service
The res staff go out of their way to find the best value for clients based on availability and requirements.
24 June 2019
Unprompted review
We have just started the Balkan’s tour…
We have just started the Balkan’s tour ..Day 1 not picked up at the airport . Incurred cost of 40 Euro in taxi to hotel as per itinerary. Hotel Titania is a beautiful hotel but they never had our booking. Did next 6 hours ringing around Fez travel, travel zone and ended up ringing Ivana in Skopje. Couldn’t get in touch with Sunisland live chat Sydney as 5pm shut down ..a disgrace. She said Sunisland had made a terrible error and we we in the wrong hotel. I paid another 40 Euro to the Titania hotel to cover phone costs. We were then taxied to the Athenian Luxury Hotel which is a dive ..taxi fare another 7 Euros. The Athenian is out of town in a sex ridden, dodgy, graffiti area and is everything but luxury. This hotel is disgusting ..we are awaiting day 2 of our 16 days so will keep you posted.. in brief don’t take the risk with Sunisland ..I will personally go to Sydney to see the owner of this business .. he should be admonished.. I’m seeking 87 Euro refund immediately.
17 June 2019
Unprompted review
Reply from Sun Island Tours
Dear Mr & Mrs Coupe,
Firstly my sincere apologies, the hotel stay was our error. The Titania Hotel, which is the hotel listed on your voucher, is the general hotel we use for this tour. Our tour operator changed hotels for this departure, as there was a large group at the Titania Hotel, and had informed us. But by our error we didnt update your booking. I am so sorry that you had faced this issue on Day 1 of your tour, and will of course refund EUR 87. If you can email through your bank account details to our general email, the refund will be processed immediately. We will also be offering you a 50 minute spa treatment free of charge in Mykonos.
The Atheneum Grand Hotel is a 4 star hotel which is used by many coach tour companies. With 4,974 verified ratings it has a score of 8.5 out of 10 on booking.com and 4.3 out of 5 on google. We will contact our ground supplier who will speak with the guide and hotel to ensure you enjoy your stay, and your tour throughout Greece and Croatia.
As for the arrival transfer, the ground supplier has informed us that due to an accident in Athens there was a high level of unexpected traffic and unfortunately the driver arrived at the airport too late. To apologise for this, we are offering an immediate refund of your taxi to Athens, as well as a dinner in Belgium. If the transfer was met, this situation may not have arisen.
I truly apologise for the error. This is not our standard practice and our staff and ground supplier have been made aware of the situation. I will also be contacting you directly now to see how we can further support you and appease the situation.
Thank you for your feedback.
Regards,
John Polyviou
General Manager
after having a flight delay and my…
after having a flight delay and my clients missing the start of tour, the help I got on the weekend was so great, yours staff member went out of his way to help me out and the fact that you trusted me to pay the extra via bank transfer on monday.
17 June 2019
Unprompted review
Friendly, Efficient Staff and great collection of Tours on offer
Thank you Dannielle for your fantastic service. We will use Sun Island Tours again. Staff are friendly and have a great collection of tours available and if not they will try and help you with another tour.
13 June 2019
Unprompted review
Croatia great, weather only fair!
Our Croatian week went without a hitch. Tour guides arrived to collect us promptly each day and then provided accurate and friendly guidance to ensure each destination for the group was easily visited and meeting points at the completion of each day was easily understood by all. All guides spoke clear English and went out of their way to ensure we, as a minority in the small group, were never forgotten. Accommodation in both hotels was very satisfactory to meet our requirements.
5 June 2019
Unprompted review
Reply from Sun Island Tours
Dear Ann,
Thank you for your review and kind words.
Great to hear you had such a lovely time in Croatia and will be passing on the feedback to our team in Australia and Croatia.
Looking forward to you travelling with us again.
Kind regards,
John @ Sun Island Tours
Efficient response.
5 June 2019
Unprompted review
Reply from Sun Island Tours
Thank you Debbie for your feedback.
Great to here our team are so quick and efficient.
Looking forward to servicing you in the future.
Regards,
John @ Sun Island Tours
Dannielle guided me in the right…
Dannielle guided me in the right direction.
4 June 2019
Unprompted review
Reply from Sun Island Tours
Hi Cass,
Thank you for your feedback, and will pass on your kind words to Dannielle.
Looking forward to servicing you in the future.
Regards,
Martha @ Sun Island Tours
very efficient and quick
3 June 2019
Unprompted review
Reply from Sun Island Tours
Thank you Shelley for your feedback.
Great to here our team are so quick and efficient.
Looking forward to servicing you in the future.
Regards,
Martha @ Sun Island Tours
It was really easy and fast to use.
3 June 2019
Unprompted review
Reply from Sun Island Tours
Thank you Clair for your feedback, and your continued support.
Regards,
Martha @ Sun Island Tours
May 2019- I have just returned to…
May 2019- I have just returned to Australia from the 16 day 'The Best of Spain, Portugal & Morocco' Tour and loved it. Tour Guides, Drivers and hotels were good & hotel breakfasts catered to every taste. Optional extra's provided some nice surprises. No complaints from me & happy to recommend this tour to others with previous travel experience, not the first time traveller.
29 May 2019
Unprompted review
Reply from Sun Island Tours
Dear Marie,
Thank you for your feedback and apologies for the delay.
Great to hear all the positive feedback re our drivers, hotels, meals and optional excursions.
I agree, this large tour is not for a first time travellers, as it is made up of other tours with different guides and drivers. We do this in order to offer more than 30 tours in Spain, with weekly guaranteed departures. But by doing this the touring is a little more 'flexible'.
Glad to hear your recommendation, and looking forward to you travelling with us again.
Kind regards,
John @ Sun Island Tours
Hold time was quick and service was…
Hold time was quick and service was great. issue was solved within 3 minutes.
24 May 2019
Unprompted review
Reply from Sun Island Tours
Hi Brittney,
Thank you for your feedback.
Glad to here we resolved the issue so quickly.
Thank you for your continued support.
Regards,
Zoe @ Sun Island Tours
Dannielle on the chat was very helpful!
24 May 2019
Unprompted review
Reply from Sun Island Tours
Hi Simonne,
Thank you for your feedback. I will pass it onto Dannielle.
Regards,
Zoe @ Sun Island Tours
The staff were helpful
23 May 2019
Unprompted review
Reply from Sun Island Tours
Hi Tina,
Thank you for your feedback. I will pass it onto our team.
Regards,
Zoe @ Sun Island Tours
Great Service!
23 May 2019
Unprompted review
Reply from Sun Island Tours
Thanks Jessica,
I will pass it onto our team.
Regards,
Zoe @ Sun Island Tours
Katie is always so helpful
Katie is always so helpful! I highly recommend Sun Island Tours online booking!
22 May 2019
Unprompted review
Reply from Sun Island Tours
Hi Tori,
Thanks for your feedback. Glad you found our online booking engine useful, and I will pass on your good wishes to Katie.
Have a great day :)
Regards,
Zoe @ Sun Island Tours
Chat was prompt
Chat was prompt, quick to help and gave good suggestions.
21 May 2019
Unprompted review
Reply from Sun Island Tours
Hi Isaac,
Thank you for your feedback. I will pass it onto our team.
Regards,
Zoe @ Sun Island Tours
Overall a good tour
Overall a good tour, knowledgeable tour guide with very good English. Most Hotels a fairly good standard as was the bus facilities.
Would not have seen half as much if we had attempted to do by ourselves. Had not heard of a number of locations but these were the most surprising. An enjoyable way to travel.
21 May 2019
Unprompted review
Reply from Sun Island Tours
Thanks Christine,
Glad you enjoyed your tour of Spain.
You can't go wrong with the tour you chose. Madrid, Caceres, Seville, Cordoba, Ronda, Marbella, Granada - all magical destinations!
Hopefully you can travel back to the Mediterranean soon :)
Regards,
Zoe @ Sun Island Tours
Very easy to deal with and a great…
Very easy to deal with and a great range of product
18 May 2019
Unprompted review
Reply from Sun Island Tours
Thanks Vicki,
We have the largest range of product in the Mediterranean, so you'll always find something for your clients.
Regards,
Zoe @ Sun Island Tours
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