SunGod Reviews 

Fast delivery UK to UK, poor after sales service. I have issues with my pair, email CS asking for help, no response whatsoever.

I still don't know what is wrong with my pair, and no one email back, unable to use what I have paid for and now sitting in the drawer gathering dust.

I ordered a pair of Classics4 Pro for my wife, and the design ended up being way too wide/large for her. I've been trying to return my order for the past 10 days and all I get are canned responses from their Sol bot. Their standardised returns process does not cover my jurisdiction. I'll never order from them again. So much for being a B Corp!....

I have been a loyal SunGod customer since 2021. I've purchased two custom pairs of Velan sunglasses, and they are fantastic! I have sensitive eyes and these glasses have provided a very high level of comfort/protection. Additionally, I've received numerous compliments on the style of the glasses. Anytime I need to contact SunGod they've been extremely responsive and helpful. I am a SunGod user for life!

I’ve been extremely impressed with SunGod’s customer service and warranty support. The entire process was seamless, with excellent communication and a genuine commitment to resolving my issue quickly and professionally.

A special mention to Ryan, who was fantastic throughout. He was responsive, helpful and kept me updated at every stage, making the whole experience incredibly straightforward.

I placed an order on Aug 9 and since then there have been no updates, no responses to my multiple emails to orders@ or support@, only auto replies from their bot and even those are completely useless. That’s not the first time I buy sunnies from them and I was quite patient about this order, but there is always a limit.

UPDATE: Another week has passed. SunGod has still not replied. I have been forced to initiate a formal dispute with Klarna to protect my money due to complete customer abandonment.

Please avoid this company and don’t believe the absolute rubbish they spout ! Item 2 weeks late, not the item I asked for, claimed it was an upgrade , I contacted to say I have not received a refund and showed proof of postage and delivery and was then asked to return the item ! Please please avoid.

Really disappointed, the service is awful. One pair of glasses arrived faulty and to get them returned took weeks waiting for a returns label. Weeks later, still awaiting the replacement for them, have missed my holiday, so kind of missed the point of having them.

The glasses I didn't have a problem with are great but wouldn't order again given the run around with the pair that arrived faulty

Absolutely fantastic service and company once you can get through the Ai help desk the people at sun god are superb there customer services is second to none and they are very customer orientated and driven having a complex situation I needed dealing with SEB absolutely went above and beyond to help me resolve this matter I sent back the pair I had and Seb stayed in contact right the way through and my new pair has arrived today

All I can say is great guy great company fantastic products and absolutely amazing experience please keep up the amazing work guys

Regards

Kyle

Abysmal customer service. I contacted these guys the day after ordering my glasses as I wanted to change the colour of the prescription lenses. Contacted them on the 17th of August and am still waiting for a reply. I’ve had regular sunglasses from Sun God before, and they’re great, but for prescription glasses, unless you’re absolutely sure… Go elsewhere. I don't even know if I'm going to receive these glasses as their website is telling me that I have not placed an order with them despite taking my money.

Same as lots of others, order placed and payment taken but no delivery after 3 weeks. No response from sungod so chargeback requested through bank.

Absolutely LOVE my SunGods. I've had mine for over 10 years and have only added to my collection over the years. The biggest draw card is the strength/flexibility which for anyone with young children cannot be overstated! If they do happen to be damaged, as mine were recently, their lifetime warranty (no questions asked) is fantastic, with you actually working with REAL PEOPLE to resolve any issues!!

Oh golly wish I had read these reviews before I placed my order! Having the same experience as so many on here.
Placed my order 2 weeks ago, had an order confirmation and money taken but no sign of sunglasses or that they have been dispatched. Messaged after a week to get the AI Bot who has forwarded on my messages to get a response in 3 days and have heard nothing. If you keep your customers in the loop it would be so different. So yesterday I messaged to cancel my order to get another AI response. What is going on? Come on SunGod do you really want these reviews.

The glasses look good and the lens is a quality one but parts of the frame are not well designed. The rubber parts of the arms perished within six months! Very poor customer service with a useless chatbot and no obvious option to email them or speak with them. I sent a message over a week ago and so far no reply. There’s plenty of other options and my next pair of cycling glasses will not be from Sungod.

Really poor service and aftercare despite a good product. I made an error on my order and immediately emailed asking for a change. Someone emailed back saying it had been amended. When it arrived it hadn’t, and now despite emailing the person and support multiple times they have completely ignored me for 2 weeks. A real shame, whilst I own multiple pairs, I think it will be my last out of principle.

Still waiting for my order over two weeks on. Multiple emails asking for an update with no response. Absolutely no option to speak to anyone obviously. A week after ordering I had an email asking me to review my purchase. Ill have to claim through Barclaycard

First off the fact that they have a lifetime warranty is, inofitself, brilliant. When I went register because I had sat on my 5 year old glasses, they were super helpful at finding my order number so.i could make a replacement glasses application.

I broke my sunglasess and contacted them whilst I am away for an extended period. The service I recieved was first rate and I now have a new pair waiting for my return home.
I love the glasses as they fit so well and have no worry about them falling off. Best pair I have owned.
Thanks Sofie for your fantastic service and thanks Sungod for the glasses

I needed to exchange a pair of glasses and the service I received from every member of Sungod staff was excellent. Communication is swift and clear and I am now the proud owner of a replacement pair of Forty 2s.
Very happy.

I've bought 2 pairs: one with the upgraded BKO lens and one without, but both are Renegade frames.
I find them lighter than some brands, which is refreshing, since they don't feel heavy or keep slipping.
I wore my KO lenses while driving yesterday, and again this morning. They seemed decent in lower light and bright sun, too.
Normal lenses are perfectly adequate if you are wearing them socially, casually, or around the pool. If you want the BKO lens, you pay for what you get. I personally don't think there’s a massive difference in what I use them for. Maybe BKO for more purposeful tasks. Others will disagree with me and won't have anything else.
You pay your money and take your choice.
Customer service and communication were good; they told me my order would be late before I had to do anything. They kept me informed on stock levels and when they would arrive.

Very disappointed with my experience. I ordered a pair of sunglasses on 8 August and still haven’t received them. The payment has been taken from my bank account and I received an order confirmation, but when I enter the order number online, it says the order isn’t recognised.

Trying to get help has been extremely frustrating. The online chatbot doesn’t work and doesn’t respond, and I’ve found it very difficult to actually speak to anyone about my order.

I would really appreciate some proper customer service and an update on where my order is. At this point, I’m very disappointed with the service I’ve received. Based on this I wouldn’t recommend using them nor would I buy from them again.