Sunglass Hut Reviews 

If i could leave less than 1 star i would. I ordered a pair of sunglasses online as they were sold out in store. i placed the order 2/12/25. The glasses were $240.00. I hadn’t heard anything about dispatch by 14th dec so I emailed twice and phoned the 0800 number-got it through to a message service where i asked for a call back-which never happened. i went into my local sunglasses hut where Portia was amazing and she phoned to find out the order had been cancelled-i never received notification and I would be contacted about a refund. 25 emails later… 🤬 i still do not have my refund… there was a ‘glitch’ so it could not be applied to my vias so i was asked if i wanted an online credit (so funny it’s ridiculous-i won’t be buying off this comapny again ever…) and i have provided my bank account details which customer service are saying is in a different name????!! Same name on my order and bank account from my end. And still not refund. Even when-and if i ever get the refund-I’m told it will take 15-35 business days to process…. I am beyond frustrated and my request to speak to a manager have been ignored. Do NOT order form these guys-they are incompetent and demeaning to their customers.

I am extremely disappointed with Sunglasses Hut. I placed my order on the 30th of December and was told it would take 5 business days. It’s now the 11th of January and not only have my sunglasses still not arrived, my order status does not even predict the delivery date and it not even out for delivery.

The lack of communication makes it even worse. I’ve sent multiple emails trying to find out what is going on with my order and I have not received any explanation or response. This is unacceptable service for such a big brand. I just want the product I paid for which was a Christmas present, instead I’ve been left waiting with zero updates and no support. I would not recommend Sunglasses Hut based on this experience and will seriously reconsider ever shipping here again!

I had a purchase a gift card last year and i havent received it even confirmation email ! after 6 days i contacted them to what is going on for my purchase !? after 2 times they send me back by email the detail of gift card , which i dont need anymore as the Sale has gone .
which obviously there is an issue to providing the service which they are selling on online platform .
due to lack of service and not proving by purchase i ask for full refund but they claim that there is no such a thing for gift card according in their policy !
I am taking them to UKICC/ Uk standard if i havent got my result back .
case number :CAS-5070196-L2T2P2 CRM:004722941

Ordered online glasses came with out case..now where do I put my glasses in my pocket? I have flight after 2 days

Warranty is a joke , really what it is to make you feel like you can get money back if any issues but no it just all for show . They will make all excuses to not do anything about any issues.

I would give no stars if possible, this company is the worst and I don’t who employed the most useless store manger I’ve ever come across in the Bridgend store , she was rude, unhelpful and very scruffy an embarrassment for the company, spend your money elsewhere not in that shop

I highly advise ordering from sunglass hut online NZ at all costs. Their generates return ticket has an erroneous address. Phone numbers given for customer services are incorrect. After finding the correct number customer services say they cannot help with online orders and I need to wait for an email. No email response within the given time frame. Customer services will not help further. All my returns are being held in Auckland for weeks and now being forwarded to an address that may be incorrect. I belive this company is a scam and hopes you give up on the returns and redirect them. Terrible terrible insanely stressful experience.

We bought burberry sunglasses from manawa bay sunglasses hut and they haven’t given the clean cloth which supposed to be present inside the box. Then we called them and they said that we will deliver to out manukau branch for you to collect and we travelled at manukau branch. And they haven’t received anything. These people think that people are so free and can waste their time for the mistakes they make. I will give minus rating to them.

Very disappointing experience. I received two promotional emails from Hot Sunglasses. One said I had a $50 birthday discount when spending $200, but when I tried to use it, they told me it didn’t apply to the AI sunglasses I was buying. The second email said there was a $30 discount specifically for AI sunglasses, but then I was told that promotion was only valid for online purchases. None of this was clear in the emails. It honestly feels misleading and like they play games with customers using confusing promotions that don’t really apply in store.
On top of that, while I was there, another customer was making a complaint and was clearly upset. Instead of handling it professionally, the employees were laughing and making fun of her behind the counter. That was very uncomfortable to witness and extremely unprofessional.
Overall, the customer service was poor, confusing, and disrespectful. I expected much better.

Ordered a prada linea Rosa pair of sunglasses on sale. They delivered the wrong item. Customer service was clueless on how to proceed. Gave me a return label and then cancelled it. The sunglasses I wanted ran out of stock. No acceptable compensation offered. I will not be ordering from them again.

I am extremely disappointed with the service I’ve received regarding a refund for a pair of Gucci sunglasses that began peeling in less than a year. I initiated the credit request on 21 November, and more than a month later, I am still waiting with no clear explanation as to why this is taking so long.

I’ve called customer service multiple times, and every single time I’m told the same thing: “We’re working on it.” No updates, no accountability, no urgency. What makes this even more frustrating is that you can’t speak to the team actually handling the refund. Instead, you’re forced to go through another department that simply “passes notes along,” which results in double-handling and zero real answers. It’s an incredibly inefficient system for a company of this size.

This has been, without question, the worst customer service experience I’ve ever had. A simple refund should not take over a month, and customers shouldn’t have to chase the company for basic communication. I expected far better.

Brandon was great helped set up meta #1 experience

Just wanted to say that after many weeks of looking for sunglasses and going into Sunglasses Hut Innaloo, the girls Sylvia and Izzy were absolutely amazing and showed such patience to ensure I was completely satisfied with my choice of sunglasses. A huge thank you to the girls for their amazing customer service. Thank you so much.
Michelle

It was a great experience, Juan was really patient and knowledgeable of product making is super easy and comfortable to show and we have very picky tendencies. Overall, great job and Thank you Juan.

Ruby

Very disappointed that Sunglasses Hut don’t offer a refund as a goodwill gesture to their customers especially when bought as a Christmas gift. (Most retail outlets will offer a refund with receipt during the Christmas period)
I was given a pair of sunglasses as a Christmas gift. Unfortunately I cannot wear these glasses as I have to wear prescription sunglasses. Tried to return said glasses for a refund to be told not their policy to refund and they can only exchange or give store credit! Obviously no good to me whatsoever.
Considering these were a gift , which is no different from buying unseen online (seems you offer refunds for online purchases)but not if you buy in person from your outlets.
I now have a gift worth $200 that I have absolutely no use for. Shame on you Sunglass Hut for not valuing and respecting your customers.

Horrible customer service at your sunglass hut in Merritt Island Florida store. Rude, unorganized, way over priced. But this lady has no professionalism at all

Was promised delivery 2-4 days after order.
After escalating on day of supposed delivery was informed that it was delayed and I would be contacted an provided an update
Call the morning of the next day and was given the same response

Called again that afternoon, 5 hours later, and told it was my fault as I had ordered after 11am and the disclaimer said that orders after this time would be delayed.
I challenged this as I had not seen the disclaimer and in fact had received an email from sunglass hut at 6:31 am confirming my order nearly 4.5 hours before the deadline they were stating I did not meet

Do not believe there timelines an be prepared to continually chase them in hope of a delivery

I purchased a gift card and came back the same day for a refund because my wife had already bought 2 pair of glasses from them that week. They werent able to do anything for me . Very bad service and very displeased with this company. Will not be shopping here ever!!!!

Jas at Sunglass Hut Street Clarks vllage outlet is absolutely amazing. She has so much patience , empathy and understanding and guides you to try on what style really suits you. She is so kind and helpfully and makes sure you leave the store with what totally suits you at an amazing price!

visited them on the outlet village in USA, Breda in the Netherlands. overall genuine products and good products. Never had an issue with purchase I made.