SunExpress Airlines Reviews 5,406

Flew twice in a week with them and have no complaints. Easy, smooth, comfortable and affordable service. Overall experience is quite positive. Very satisfied.
Yes, online booking is a bit of a headache, because after each step, the page starts buffering.
The solution is to reload the page, and all is good.
One has to wait for maybe 30-40 seconds, though, otherwise the site will "think" this is a bot attack and redirect to the main home page, and the booking must re-start again after confirming you are a human.
But once it "gets it" you are OK.
Yes, they could cancel flights, but they offer a refund or re-booking. It happens.
Miner hiccups are part of the process for low-cost companies nowadays.
Oh, and booking a seat is NOT necessary to proceed further with your booking. You get a random seat allocation after online check-in.

The prices on the app are higher than website prices. Not much of an incentive to sign up. The booking process is slow with the aeroplane flying round and round aimlessly whilst the system tries to organise itself.

Booking to Turkey all very straight forward with easy to follow on line booking pages .
Travelled with Sun Express last year and they were very good .

I especially wanted to review this flight because of the excellent experience I had with the staff. The young lady at the check-in counter welcomed me in a very warm and positive way. She handled my procedures quickly with a smile and kindly offered me an emergency exit seat, which I really appreciated.

During boarding, the cabin manager was also very friendly and welcoming. Additionally, the same young lady from the counter was working as a flight attendant on the flight and provided very friendly and attentive service throughout.

I was truly very satisfied with the whole experience. I would like to thank both the staff themselves and the company for presenting such a positive and professional team.

you have to check in online in advance and they force you to pay for a seat no matter what!
Or else you can not finish the check in process which it's a must!!!!!
not happy!

Great flight with SunExpress last year - flying with them again this year - Booked with Tui but you book your seats direct with them - extremely easy process and I recommend upgrading to the Sun Priority package for fast track luggage drop off and priority boarding. All round great experience

The app is very bad - after many attempts I was eventually able to buy my tickets - it took more than an hour

if you buy for two , you cant buy different baggage allowance. One of us didnt need 20 + 8 kg baggage which costs extra £60k but had no other choice. so you either buy your tickets separetely or you pay. This should be a basic option. Hopefully someone can help

Beware I tried to book flights twice this morning first time on a debit card, I approved the payment then the website said it could not process. Money is pending out of my account. Tired again this time using faster payment. Big mistake the website failed they payment has been sent to there bank account and no one is willing to help me. DO not use faster payment as you will never get it back. Scam over £1k gone and no flights

This is my first time flying with SunExpress and the online booking process was very straightforward. The price was reasonable and everything was easy to complete. I’ll share a full review once I return 04th May 2026 from my trip, flying from Lefkosa Ercan to London Stansted.

Good organization and adherence to schedule. Kind and responsive flight attendants. I flew from London to Antalya and back and everything went smoothly in both directions. I recommend!

It was all very easy looking forward to flying with you

Booked 4 return flights to travel from Dalyan, Turkey to Newcastle in September 2026. Spent days sorting out travel arrangements, booking villas, and time off work. Then, out of the blue SunXpress email, saying the flights have been cancelled and our tickets have been transferred to the following day!! They just don't give a s**t about how much stress and inconvenience they cause, having to completely rearrange all your plans! In the end we decided that we couldn't trust them in case they did the same thing again and booked the day before with TUI, even though it was £100 more each - worth paying for the peace of mind! Will definitely not even considering using SunXpress again after this experience!

This flight was okay. We started on time. My seat was okay. We arrived too early and had to turn a round before landing ahead of schedule. Talk with the airport management of DTM. The treatment of passengers is not human.

I had a very disappointing experience with SunExpress.

Flight Number: XQ1767
Route: Berlin Brandenburg (BER) → Gaziantep (GZT)
Date: 12 March 2026

I requested and received confirmation for a baby bassinet (Baby Basket) for my infant, and it was clearly shown in my booking. However, upon boarding, I was told that no bassinet was available.

Even worse, the cabin crew was unhelpful and dismissive, telling me to “send an email for a refund” instead of trying to assist.

Traveling with an infant without the promised bassinet was extremely uncomfortable. A confirmed service should not be ignored like this.

Very poor service and unprofessional handling.

The website is very good organized. Booking is easy and fast. Further services from Sunexpress are good. Like flying with Sunexpress and until now at reasonable prices.

Very bad experience and disappointment with SunExpress services during contact with the customer center. Based on repeated personal experiences, I recommend not using the services of this carrier.

I recently flew with SunExpress Dublin to Izmir, first time flying with this airline, had a mixed experience. The flight seemed moderately overbooked, which understandably caused frustration among some passengers, and a few people were quite upset. Took off on time
However, my personal experience was very positive. I found the service to be great overall, and the cabin crew were especially lovely—friendly, helpful, and professional throughout the journey.

While the overbooking situation affected the atmosphere for some travellers, I personally had a pleasant flight and appreciated the excellent service

Dear SunExpress Customer Service,

I am writing to raise a concern regarding a baggage fee that I paid in relation to my recent flight (Flight Number: XQ0590, Booking Reference: B2SAL6). Gatwick /Antalya return 18-03-26 till 23-03-26

I paid €114 per person for baggage, under the impression that this covered both the outbound and return journeys. However, upon arriving in Turkey, I discovered that this fee only applied to one direction of travel. This was not clearly communicated at the time of booking, and as a result, it caused confusion and additional stress during my trip.

I would appreciate clarification as to why this was not made explicit during the booking process. The way the information was presented led me to reasonably believe the payment covered both legs of the journey.

Given the misunderstanding, I kindly request that you review this matter and consider a refund or appropriate compensation.

I look forward to your response.

Yours sincerely,
Fahri Metehan Alpsakarya