SunExpress Airlines Reviews 5,412

We are extremely frustrated with SunExpress Airlines. Every time we book a ticket, we carefully select the “special assistance” option during the reservation process. However, once the ticket is purchased, this request simply disappears from the system. This issue happens every single time without exception!

When we arrive at the airport, no one seems to have any record of our request, and we end up facing serious inconvenience and stress. How is this acceptable? Are passengers’ needs really treated with such disregard?

We strongly urge the responsible teams to address and fix this issue immediately. Instead of ignoring passengers’ needs, please fix your system and stand behind the service you claim to provide!

This is blatant and disgusting manipulation. They suddenly cancelled my flight without any explanation, and I couldn't even get a refund. There was no response or customer service.
Updated review: Your customer service is nonexistent, and you know it perfectly well. So don't try to pretend you care about your customers; that's the last thing on your mind.

You canceled my trip, and when I asked for a refund, after a long delay, you returned a small amount and kept the rest without any explanation.

For your information, I have all the trip receipts.

To Sarah, the customer service spokesperson: Please contact me directly via email if you truly want to resolve this issue. Enough with the hypocrisy and the pre-prepared answers.

The flight and service is good!
The app is not working well! But the website is good, easy to us!

Scamming customers with complicated luggage weights on different tariffs, and waiting till last minute while boarding to charge customers high charges reguardless of weight, this being a tactic to force one to pay as the flight would leave and one looses out.

WORST AİRLİNE EVER!! they cancel your flight without proving any reasons. my two day trip got turned into a 9 day trpi, making TREMENDOUS impact on my finances. yet they dont want to be responsible. dont want to offer any reroute or new flights that make sense, they want me to stay in a foreign country for 3 more days without covering any expenses

The app took so much time to go to the next stage at the final stage payment it would kick me to the front page and i would need to start all over again this happened everytime and when i get to pay for the flight the price would go up we ended up paying 70 euro more than at the start

Price was 749 Euro, then payment failed because of an issue with the credit card. Then I retried and price went to 779.

Please beware of thieves like this airline
Company that likes to make profit illegally from customers who work so hard to save every penny. I made a group booking last year for a journey this year July, I was quoted €504 per person for 12 people, I have been monitoring the price and realised the same journey to the same destination is now €435 and we are still in April the flight is in July I asked this company to either refund my deposit or to
Match the current market value price, they refused and telling me there is more flexibility in group booking forcing me to pay €6000 when the current price is €5100. I will not be forced for you to
Make €900 profit on me when I know the actual flight cost is now almost half the price!!!! I will let everyone know how you guys cheat customers everywhere pretending to be a low cost airline
And then tie me into a contact and heap up prices. I’ll be the last person you’ll do this to I promise you

Even on 3rd party website it is all showing the cheaper price and they have refused to match the price to reflect the current market value which is stated on the terms that they do sell and monitor current prices but they have refused to honour that

Very nice and helpfull Flight crew and comfortable flight experience

Rude staff onboard, and as usual a dirty old scrap aircraft

WhySo wee bought our tickets and read all the weights for our luggage. It was amazing getting the 30mins early but it went all wrong on the way back! On there website where wee bought our tickets it tells you 8kg for overhead compartment for luggage, on the way home back to the UK wee had maxed out our weights of 8kg per over head bag but when wee got to Antalya and go to get on the plane they changed our overhead baggage to 4kg and said it was a miss print and charged us over 250£ to take our luggage home. They waited untill wee where leaving there country to do this but on the way there everything was fine. It's a huge scam! There was other families and couples getting torchered by the same brush! Having to pay a substantial amount or your not leaving the country with all your bags. This is happening alot all over the sun express airline there trapping you in there country and demanding more money. I would never go with this airline again! Better going with jet2 such a nice bunch of people that are willing to help you in any way! Please don't fly with sun express it feels like a total scam and wee can do nothing about It. There country there rules! Just be aware and please read all reviews! Thanks for taking your time to read this I hope it helps.

Total robbery to check in .. and website not fit for purpose . Still don’t know if I am checked in or not .. avoid

21 hour delay. Cancelled our flight whilst we were sat on the plane already 4 hours delayed leading to a total of 21 hours delay and missing a whole night and day of our holiday. Claimed for compensation and been rejected claiming a “sick passenger” caused unforeseen circumstances. The sick passenger was on the inbound flight, causing a 1hr40 delay to the inbound flight. This then leading onto a 21hour delay is ludicrous and due to operational reasons which was the reasoning given at the time (crew over hours). Not granting compensation shows what a scam artist company SunExpress is. If I could give 0 stars I would. I will be avoiding this airline at all costs in future and I highly recommend you do the same.

excellent airline, easy booking and extras can be added, customer service by phone call also very helpful and prompt, dining on board was also very good.

This is the second time that I'm flying with my 4 years old daughter in separate seats range.
I wrote to company and never received any answer.

For safety reasons (before every flight, board attendant explain how to help children in case of emergency) this is not understandable. I would rather prefer that company would tell the truth and ask to pay for check in. I checked in 48h before and had the opportunity to pay for seats but I also have been able to see that "random separetely seats" are only to make pressure to pay for seats, because a lot were still available for buying.
That is not fair and not good for company reputation who pretend to "combine great value with unique hospitality. We are the German-Turkish Leisure Airline connecting people, families and friends with places they love"...

As with everything turkish. Scams started in manchester terminal 2. Having 4 people chcked in via app for 8kg bags we have been charged £240 at the desk. Staff very rude trained to scam people out. You can stick your appology up you a... !

Difficult to book extras
Confusing homepage; I am not happy with your booking page

Aircraft was quite clean. Take-off and arrival was on time. Crew were amazing. Altogether good experience.