Phoned ST yesterday as we were investigating why the wastewater from the washing machine and dishwasher was not draining correctly, overflowing the drain outside. We followed pipes as best we cou... See more
Company replied
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Ross Burton ref number 14269922, has been out twice in the last few weeks, to us and our neighbours, to sort out a water pooling problem, which has now been found out it's wastewater pooling. Ross cam... See more
Company replied
14288029 Jon Number Mike & Martin were the gentlemen,that attendant the property. They looked under the man hole and noticed straight away that there was a problem. Checked in other neighbours p... See more
Company replied
Antony Webster Matt Russon and ash Hartree 14287601 . Attended on time stated. Very polite and informative throughout their work. Worked extremely hard and cleared the problem which was not an easy on... See more
Company replied
Company details
About Severn Trent
Written by the company
We provide over eight million people across our region with fresh, clean drinking water every day – that’s about two billion litres.
And when they’ve finished with it, we take it away again and clean and treat it before returning it safely to the environment.
Our website is the place to manage your account, keep up to date with news and incidents in your area, and learn about how to look after your services.
REGISTERContact info
Saint John's Street 2, CV1 2LZ, Coventry, United Kingdom
- 0345 7500 500
- www.stwater.co.uk
4.9
Excellent
34K reviews
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Came out to fix issue very promptly on…
Came out to fix issue very promptly on a holiday weekend. Wesley (14290216) was very helpful and very happy with service.
2 May 2026
Unprompted review
Reply from Severn Trent
Julie,
We appreciate the positive feedback and five-star rating! We're happy to learn that our colleague was helpful and fixed the issue promptly during the holiday weekend.
Kind regards,
Phoebe - STW Trustpilot Team
14290318 Rhys M Rob M Carried out a…
14290318 Rhys M Rob M Carried out a Excellent job ,Both very friendly and professional.Keep up the good work.
2 May 2026
Unprompted review
Reply from Severn Trent
Vinny Sallan,
We appreciate your positive feedback and five-star rating! We're happy to learn that you received excellent, friendly, and professional service. Thank you!
Kind regards,
Phoebe - STW Trustpilot Team
Zane and Jansheer were superb
Zane and Jansheer were superb - keeping us informed whilst they sorted our blocked drainage. Sense of humour and professional at the same time. Great job lads!
2 May 2026
Unprompted review
Reply from Severn Trent
Christopher Martin,
We appreciate your positive feedback and five-star rating! We're happy to learn that our team kept you informed while resolving the drainage issue and provided professional service. Thank you!
Kind regards,
Phoebe - STW Trustpilot Team
Great attitude and excellent service.Wesley let me know the outcome promptly .
Great attitude and excellent service. Wesley rang as promised to let us know we were up and running again
2 May 2026
Unprompted review
Reply from Severn Trent
Jackie Underwood,
We're happy to hear that you received excellent service and appreciate the positive attitude. We're glad our team was able to get you up and running again!
Kind regards,
Phoebe - STW Trustpilot Team
14290116 Severn Trent visit re manhole
Rob Fairbanks was absolutely great. Very polite, but down to earth. Very helpful. Put my mind at ease about my worries of a blocked drain as he did a thorough search. Could not have asked for better service.
2 May 2026
Unprompted review
Reply from Severn Trent
Denise Foulger,
We appreciate your positive feedback and five-star rating! We're happy to hear that our colleague was polite, helpful, and thorough in addressing your blocked drain concerns. Thank you for sharing.
Kind regards,
Phoebe - STW Trustpilot Team
14290335 jay and luke done Grate job
2 May 2026
Unprompted review
Reply from Severn Trent
Stu Hocknull,
We're glad you had a great experience. We appreciate you taking the time to share your feedback with us.
Kind regards,
Phoebe - STW Trustpilot Team
Rob gave me a call before he attended
Rob gave me a call before he attended. He was very polite and talked me through everything and explained it all. Gave me feedback and explained what the next steps would be. Very happy with the service he provided
2 May 2026
Unprompted review
Reply from Severn Trent
Hello,
We appreciate your positive feedback and five-star rating! We're happy to learn that our colleague was polite, communicative, and thorough. Thank you for acknowledging the great service!
Kind regards,
Phoebe - STW Trustpilot Team
A very quick service
A very quick service. Reported it on Friday and came out first thing Saturday morning, Nicholas was very professional and very informative, excellent job 👍
2 May 2026
Unprompted review
Reply from Severn Trent
Sue,
We appreciate your positive feedback and five-star rating! We're happy to learn that our service was quick and our colleague was professional and informative.
Kind regards,
Phoebe - STW Trustpilot Team
Claire was amazing
Claire was amazing! Came on time and was very efficient and knowledgeable. Very informative and reassuring. She gave some great tips too! Job well done 👏🏽
14286754
Sherie
2 May 2026
Unprompted review
Reply from Severn Trent
Real Talk By Sherie Dickinson,
We appreciate your positive feedback and five-star rating! We're happy to learn that our colleague was amazing, efficient, knowledgeable, and reassuring. Thank you for the great tips!
Kind regards,
Phoebe - STW Trustpilot Team
We had a gushing leak from our water…
We had a gushing leak from our water meter. No running water so I rang Severn Trent & everything was sorted within the hour by a lovely bloke Ash Smith 14290150.
2 May 2026
Unprompted review
Reply from Severn Trent
Mr & Mrs Taylor,
We're happy to hear that everything was sorted so quickly! We appreciate you taking the time to share your positive experience with us. Thank you for your feedback.
Kind regards,
Phoebe - STW Trustpilot Team
They came checked my manhole…
They came checked my manhole unfortunately they couldn't do nothing as it was a private pipework but the guys were advisable and told me to get in touch with my homing association
Jonathan Davies
Jake Mcdonagh
14290347
2 May 2026
Unprompted review
Reply from Severn Trent
Jhanger Lal,
We appreciate your review. We're glad the team could offer helpful advice regarding your manhole, even though it was a private matter. We appreciate you contacting us.
Kind regards,
Phoebe - STW Trustpilot Team
Called ST Water to report blockage …
Called ST Water to report blockage Highly satisfactory Sean Hudspeth and Joe Townsend Ref No 14289427 were the workers did a brilliant job very efficient and polite.
2 May 2026
Unprompted review
Reply from Severn Trent
Mrs Riley,
We appreciate your positive feedback and five-star rating! We're happy to learn that our team did a brilliant job, were efficient and polite resolving the blockage. Thank you!
Kind regards,
Phoebe - STW Trustpilot Team
Broken manhole & pipe
I had an issue with a broken pipe and broken manhole. STW have so very efficient and have come out same day to review manhole and the next day to get broken pipework seen to.
The team were very polite, courteous and patient explaining what they were doing all the way through and that a repair was needed. They gave very good advise for maintenance too. Thank you to Jasbinder Bains & Mike Sharpe. You both are a credit to your company. Ref: 14289719
2 May 2026
Unprompted review
Reply from Severn Trent
Rash Sicotra,
We appreciate you sharing your experience and providing a great rating! We're happy to hear that our team responded efficiently to resolve the broken pipe and manhole issue. It's great to know they were polite, courteous, and provided helpful advice. Thank you for your positive feedback.
Kind regards,
Phoebe - STW Trustpilot Team
Mo nuur and paul Scott ref14289862
2 May 2026
Unprompted review
Reply from Severn Trent
David Mason,
We appreciate your feedback and we're looking into this experience. Thank you for letting us know.
Kind regards,
Phoebe - STW Trustpilot Team
Mo Nuur and Paul Scott ref 14289756…
Mo Nuur and Paul Scott ref 14289756 excellent service, polite
2 May 2026
Unprompted review
Reply from Severn Trent
Tony Spicer,
We appreciate you sharing your experience with us and for the five-star rating! We're happy to learn that our service was excellent and polite.
Kind regards,
Phoebe - STW Trustpilot Team
Dean and Ash initially came to my…
Dean and Ash (14289686) initially came to my neighbour to clear their blockage but kindly came to check our drains too, they found we also had a blockage and cleared it. Fantastic service all round.
2 May 2026
Unprompted review
Reply from Severn Trent
Leanne Jones,
We appreciate you sharing your positive experience and giving us a five-star rating! We're happy to hear that our colleagues were helpful in checking and clearing your blockage. Thank you!
Kind regards,
Phoebe - STW Trustpilot Team
Antony Webster
Antony Webster - 14290035, absolutely fabulous!! A credit to Severn Trent team. Very thorough with explaining the works carried out, how it was resolved, how the job would be raised and what to expect. Antony was pleasant and has excellent customer care skills that really add value to the service provided today. He has been reassuring regarding the work to be done, and presented with complete respect when entering my Home.
2 May 2026
Unprompted review
Reply from Severn Trent
Sam Sembhi,
We appreciate you sharing your feedback and giving us a five-star rating! We're happy to hear that our team member was thorough, pleasant, and respectful. We value the feedback regarding their clear explanations and excellent customer care skills. Thank you!
Kind regards,
Phoebe - STW Trustpilot Team
14286409 Really helpful engineer who explained…
14286409
Really helpful engineer who explained the situstion clearly and talked through the next steps with us.
2 May 2026
Unprompted review
Reply from Severn Trent
Mrs Jo B,
We appreciate your positive feedback and five-star rating! We're happy that the engineer was helpful in explaining the situation and next steps clearly.
Kind regards,
Phoebe - STW Trustpilot Team
Very quick service
Very quick service, lads communated throughout and fixed the issue quickly, operatives were marc Anderson and Nicholas
Ref 14289429
1 May 2026
Unprompted review
Reply from Severn Trent
Sam Vize,
We appreciate you sharing your experience. We're happy to learn that our team delivered quick service, communicated effectively, and resolved the issue efficiently. Thank you!
Kind regards,
Phoebe - STW Trustpilot Team
Very friendly helpful kind man who I…
Very friendly helpful kind man who I trusted to give me the information I needed regarding a leak, identifying where it was and passing on relevant information.
William Dean
60754874
2 May 2026
Unprompted review
Reply from Severn Trent
Amanda Furniss,
We appreciate you sharing your experience. We're happy to learn that our team member was friendly, helpful, and provided the information needed regarding the leak. We value the positive feedback!
Kind regards,
Phoebe - STW Trustpilot Team
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