We recently reported a suspected leak and standing water on one of the roads in our neighbourhood. Severn Trent’s reaction was extremely quick and thorough - Jamie Flint came out to inspect the area a... See more
Company replied
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Review summary
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What people talk about most
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Lee Richardson attended to try to resolve a concern around an excessive bill and to check whether there was a hidden leak at the property. Replaced the meter and the billing issue will hopefully be so... See more
Company replied
Great service from Garry Dulon on job 14397061. Call when on his way, was polite and friendly, swiftly assessed the job and booked in the follow up rectification works. Some nugget dropped a hiab sta... See more
Company replied
Marcin kozlowski and Aaran Harvey helped to restore the flow and unblock the drain at the rear of the my house, which had let to a constant backup of waste/faeces in the back garden. Not only that... See more
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Company details
About Severn Trent
Written by the company
We provide over eight million people across our region with fresh, clean drinking water every day – that’s about two billion litres.
And when they’ve finished with it, we take it away again and clean and treat it before returning it safely to the environment.
Our website is the place to manage your account, keep up to date with news and incidents in your area, and learn about how to look after your services.
REGISTERContact info
Saint John's Street 2, CV1 2LZ, Coventry, United Kingdom
- 0345 7500 500
- www.stwater.co.uk
4.9
Excellent
41K reviews
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14403448
14403448. Liam & Sergey did a great job. Good clean up as well. Told me what the problem was and fixed it. Thanks Severn Trent.
14 September 2026
Unprompted review
Reply from Severn Trent
Hello Stephen,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team did a great job, explained the problem, fixed it, and cleaned up well. Thank you for sharing your positive experience.
Kind regards,
Afrina - ST Trustpilot Team
Good helpful experience
Ross was polite & very thorough & has found a leak I was unaware of .
Ref no 14392074
14 September 2026
Unprompted review
Reply from Severn Trent
Hello,
We're delighted to hear such wonderful feedback! It's fantastic that our team member was polite and thorough, and successfully identified a leak. Thank you for your five-star rating!
Kind regards,
Afrina - ST Trustpilot Team
Good service
Excellent service from Ryan, Dan and Josh today and yesterday from Luke. Reference 14396527. Came out identified the leak, fixed it and booked a jetwash
14 September 2026
Unprompted review
Reply from Severn Trent
Hello Sarah,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team provided excellent service in identifying and fixing the leak.
Kind regards,
Afrina - ST Trustpilot Team
I had a drainage issue at my property…
I had a drainage issue at my property that needed urgent attention.
Mark senior attended to resolve the matter within the time he stated. The Job number was 14405007.
He was patient and very professional in his conduct and in the execution of the procedures required to finish the work.
14 September 2026
Unprompted review
Reply from Severn Trent
Hello Chamu,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team member was patient and very professional in resolving your urgent drainage issue. Thank you for sharing your positive experience.
Kind regards,
Afrina - ST Trustpilot Team
Quick and effective!
The gentlemen, Dean and Liam that arrived were really nice, and were extremely helpful and managed to resolve our blockage issue quickly and effectively.
14 September 2026
Unprompted review
Reply from Severn Trent
Hello Maham,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our colleagues were really nice, extremely helpful, and resolved your blockage issue quickly and effectively. Thank you for sharing your positive experience.
Kind regards,
Afrina - ST Trustpilot Team
Mark Green was great
Mark Green was great. However, he was great because he had to fix an incorrect installation from the previous guys. Make sure the people installing the meter actually check they're installing it on the correct water supply line...
14 September 2026
Unprompted review
Reply from Severn Trent
Hello Tom,
We're pleased to hear that our team member provided great service. We appreciate you bringing the installation issue to our attention and will ensure our teams are reminded to double-check their work.
Kind regards,
Afrina - ST Trustpilot Team
No mo60778118
14 September 2026
Unprompted review
Reply from Severn Trent
Hello Stefano,
Thank you for taking the time to share your feedback with us.
Kind regards,
Olivia - ST Trustpilot Team
Rob Lewis Ref no 14403496
Rob Lewis Ref no 14403496
Excellent service from this gentleman. Polite, knowledgeable, and informative. Thank you.
13 September 2026
Unprompted review
Reply from Severn Trent
Hello Deblin,
We're delighted to hear about your positive experience and that our team member was polite, knowledgeable, and informative. Thank you for your five-star rating!
Kind regards,
Afrina - ST Trustpilot Team
14399067
Wes , Chris , Scott sam and Tyrone , working very hard with large burst main . 14399067
14 September 2026
Unprompted review
Reply from Severn Trent
Hello Lee,
We appreciate you acknowledging the hard work of our team in addressing the burst main. We are glad to know their efforts were noticed.
Kind regards,
Afrina - ST Trustpilot Team
Paul Dennis REF
Paul Dennis REF: 14403063
Great service answered all my questions great help.
14 September 2026
Unprompted review
Reply from Severn Trent
Hello Mo,
We're delighted to hear such wonderful feedback! It's fantastic that all your questions were answered and you received great help. Thank you for your five-star rating!
Kind regards,
Afrina - ST Trustpilot Team
Leak around water meter fixed.
11/9/26 Pipe replaced and leak fixed by Adam Geary and Shaun Gibbs, (ref. no. 60775722) They were both very courteous and explained exactly what was involved to rectify the problem. Very satisfied with the standard of work, thank you.
14/9/26 Thanks too to both teams who came out later to fill in the hole and lay the tarmac surface . A very neat and professional job by all concerned.
14 September 2026
Unprompted review
Reply from Severn Trent
Hello Margaret,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team members were courteous and clearly explained the work involved to rectify the problem. We are also pleased to hear that the follow-up work was a neat and professional job.
Kind regards,
Afrina - ST Trustpilot Team
Excellent service by William Dean today…
Excellent service by William Dean today ref 14394888. On time, quick and efficient, friendly and clear explanation and helpful information.
14 September 2026
Unprompted review
Reply from Severn Trent
Duncan,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our colleague provided excellent service, was on time, quick, efficient, friendly, and offered clear explanations and helpful information. Thank you for sharing your positive experience.
Kind regards,
Liv - ST Trustpilot Team
Ref number 14397235
Ref number 14397235
Ross turned up after being given the wrong address. But was absolutely professional. He said I might need to rebook a visit for the digging team, but said he would try and do it by contacting the office. Which he did successfully. Very impressed
14 September 2026
Unprompted review
Reply from Severn Trent
Mark,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team member was professional and successfully rebooked the visit for you.
Kind regards,
Liv - ST Trustpilot Team
Reply from Severn Trent
Hello,
We appreciate your five-star rating and thank you for your feedback!
Kind regards,
Liv - ST Trustpilot Team
Very helpful and knowledgeable
Luke T came to assess the job 14398805, was very knowledgeable and helpful. Got everything in place there and then to fix the fault. Great service!
14 September 2026
Unprompted review
Reply from Severn Trent
Hannah,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our colleague was knowledgeable and helpful, getting everything in place to fix the fault. Thank you for sharing your positive experience.
Kind regards,
Olivia - ST Trustpilot Team
Fantastic service from Mo Nuur
Fantastic service from Mo Nuur. Highly recommend ref 14403522
14 September 2026
Unprompted review
Reply from Severn Trent
Alexander,
We appreciate your positive feedback and the five-star rating! We are delighted to hear that you experienced fantastic service. Thank you for sharing your experience.
Kind regards,
Olivia - ST Trustpilot Team
Paul Dennis ref 14402316
Paul Dennis ref 14402316
Was amazing really helped today
14 September 2026
Unprompted review
Reply from Severn Trent
Tina,
We appreciate you sharing your positive experience. We are so glad to hear that you found our service amazing and helpful. Thank you for your kind words!
Kind regards,
Olivia - ST Trustpilot Team
Great advice by Paul Burns ref…
Great advice by Paul Burns ref 14399305. Great visit.
I have been mandatory metered which has caused my bill to double. This is so wrong. I need to use a large amount of water due to a health condition. Please can someone contact me regarding this?
14 September 2026
Unprompted review
Reply from Severn Trent
Emma,
We appreciate your positive feedback regarding your visit. We understand your concerns about your bill doubling due to the mandatory meter installation, especially given your health condition. We want to assure you that we take your situation seriously and are here to help. We will be in touch to discuss this further.
Kind regards,
Liv - ST Trustpilot Team
Reply from Severn Trent
Qamar Zaman,
We appreciate your feedback.
Kind regards,
Phoebe - ST Trustpilot Team
2 fantastic lads attended my property
2 fantastic lads attended my property, and passed work onto the next department!
Charlie allman, & Adam Green
13 September 2026
Unprompted review
Reply from Severn Trent
Andrew Price,
We are delighted to hear about your positive experience with our team members. It's wonderful to know they provided excellent service and efficiently handled your property's needs, passing the work on seamlessly.
Kind regards,
Phoebe - ST Trustpilot Team
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