We recently reported a suspected leak and standing water on one of the roads in our neighbourhood. Severn Trent’s reaction was extremely quick and thorough - Jamie Flint came out to inspect the area a... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Lee Richardson attended to try to resolve a concern around an excessive bill and to check whether there was a hidden leak at the property. Replaced the meter and the billing issue will hopefully be so... See more
Company replied
Great service from Garry Dulon on job 14397061. Call when on his way, was polite and friendly, swiftly assessed the job and booked in the follow up rectification works. Some nugget dropped a hiab sta... See more
Company replied
Marcin kozlowski and Aaran Harvey helped to restore the flow and unblock the drain at the rear of the my house, which had let to a constant backup of waste/faeces in the back garden. Not only that... See more
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Company details
About Severn Trent
Written by the company
We provide over eight million people across our region with fresh, clean drinking water every day – that’s about two billion litres.
And when they’ve finished with it, we take it away again and clean and treat it before returning it safely to the environment.
Our website is the place to manage your account, keep up to date with news and incidents in your area, and learn about how to look after your services.
REGISTERContact info
Saint John's Street 2, CV1 2LZ, Coventry, United Kingdom
- 0345 7500 500
- www.stwater.co.uk
4.9
Excellent
41K reviews
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Very happy with our visit
Very happy with our visit. Nathan & Tyrone came to review a leak on our meter, very helpful and informative.
Thank you
15 September 2026
Unprompted review
Reply from Severn Trent
Hey Ray,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team members were very helpful and informative during their visit to review a leak on your meter. Thank you for sharing your positive experience.
Kind regards,
- ST Trustpilot Team
Paul Statham did an extremely thorough…
Paul Statham did an extremely thorough job clearing our shared sewer blockage. Can't rate him highly enough. Thank you Paul. Job No. 14406400.
15 September 2026
Unprompted review
Reply from Severn Trent
Hey Patrick,
We are delighted to hear our team member did an extremely thorough job clearing your shared sewer blockage. Thank you for your wonderful feedback and five-star rating!
Kind regards,
- ST Trustpilot Team
Outstanding service from Nathan and…
Outstanding service from Nathan and Tyrone! (REF: 14404763)I want to say a huge thank you to Nathan and Tyrone, who came out to fix a leak for me. They were absolutely fantastic—professional, hard-working, and did a brilliant job. It is rare to get such great service, and these two guys are an absolute credit to Severn Trent Water. Please pass on my compliments and thanks to them and their manager!
11 September 2026
Unprompted review
Reply from Severn Trent
Hey Andy,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team members were professional, hard-working, and did a brilliant job fixing the leak. We are pleased to know they are a credit to our company.
Kind regards,
- ST Trustpilot Team
David parker,Anthony Hecker,was a great…
David parker,Anthony Hecker,was a great job today and help me with no water in my house! IM VERY PROUD ON THAT GUYS
15 September 2026
Unprompted review
Reply from Severn Trent
Hey Alfredo,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear that our team members provided great service and helped resolve the issue of no water in your house. Thank you for sharing your positive experience.
Kind regards,
- ST Trustpilot Team
We had an engineer out to check a water…
We had an engineer out to check a water leak. Luke Travis 14399514 was very good with communication and working around our commitments.
15 September 2026
Unprompted review
Reply from Severn Trent
Hey Jordan,
We are so pleased to hear about your positive experience and that our engineer was very good with communication and working around your commitments. Thank you for your kind feedback!
Kind regards,
- ST Trustpilot Team
Drainage issue
Antony Webster
Job no. 14405950
He was at my property within 3 hrs of me making the call to report an issue.
He introduced himself and advised me on what he would be doing. After investigation Antony gave me the outcome and what would happen next.
Very pleased with the service I have received today.
15 September 2026
Unprompted review
Reply from Severn Trent
Hey Helen,
Thank you for your five-star rating and feedback. We are pleased to hear that our team member was able to attend your property so quickly and kept you informed throughout the process. We appreciate you sharing your positive experience.
Kind regards,
- ST Trustpilot Team
Paul Burns ref 14401081
Paul Burns ref 14401081
Very helpful and put my mind at ease
15 September 2026
Unprompted review
Reply from Severn Trent
Hey Jeannie,
We appreciate your positive feedback and the five-star rating! We are delighted to hear that our service was very helpful and put your mind at ease. Thank you for sharing your experience.
Kind regards,
- ST Trustpilot Team
Reply from Severn Trent
Hey Barrie,
We are delighted to hear that we were able to help with your problem. Thank you for your positive feedback and the five-star rating!
Kind regards,
- ST Trustpilot Team
Ian Smith came round to check…
Ian Smith came round to check pressures. Explained everything really well. Very professional. 14390444
15 September 2026
Unprompted review
Reply from Severn Trent
Hey Nick,
We are delighted to hear about your positive experience and that our team member explained everything really well. We appreciate you highlighting their professionalism. Thank you for your five-star rating!
Kind regards,
- ST Trustpilot Team
Ian Smith 14404858
15 September 2026
Unprompted review
Reply from Severn Trent
Paul,
We appreciate your five-star rating and wonderful feedback!
Kind regards,
Liv - ST Trustpilot Team
Professional and helpful
Luke T & Jimmy B
14394982
The problem was discovered quickly, a leak on my private supply pipe. I received clear advice on how to proceed.
They forwarded information on companies who would repair the pipe.
I really appreciated their help.
15 September 2026
Unprompted review
Reply from Severn Trent
Margaret,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear the problem was quickly discovered and that you received clear advice on how to proceed. We're also pleased that information on repair companies was forwarded to you.
Kind regards,
Liv - ST Trustpilot Team
Excellent service by Wesley at Severn Trent
After a poor repair by contractors yesterday, which caused us to have no water, a very lovely man called Wesley from Severn Trent came this morning to Oadby. He explained the problem and then spent a few hours working very hard to fix it. Wesley was so helpful, professional and conscientious making sure the job was done correctly. I was very impressed with the service I received today. Ref: 14405812
15 September 2026
Unprompted review
Reply from Severn Trent
Hello,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our team member was helpful, professional, and conscientious in resolving the issue. Thank you for sharing your positive experience.
Kind regards,
Liv - ST Trustpilot Team
Severn Trent is charging astronomical…
Severn Trent is charging astronomical bills!
We emailed many times. But no help!
On average, a household with 2 adults consumes between 6 m³ and 9 m³ of water per month.But Severn Trent is charging us 8 TIMES MORE!
We emailed several times that meter number is wrong. But keep sending us astronomical bills. We hired surveyor. Surveyor said no leakage we renewed the flush. No leakage at all.
We are only 2 people at home. We were away for 8 days. 68 days bill is equal to 2 months.
Should be 15m³ to 22m³ maximum
But bill says 117m³
Which is 8 times more water!!!
I will escalate this issue to my lawyer if this issue doesn’t get solved. Water is simply source of life for every organism. Even the cost of lawyer would be much cheaper than “water cost” for me. hahaha
15 September 2026
Unprompted review
Reply from Severn Trent
Zumra,
We're very sorry to hear about your experience and understand how frustrating this situation must have been. We appreciate that this has caused confusion, and we're sorry that we haven't met your expectations.
We'd like the opportunity to investigate this further and get a better understanding of what has happened. We will be in touch to request some additional details from you. Once we have these details, a member of the relevant team will review your concerns and contact you directly to discuss the matter further and work towards a resolution.
Thank you for bringing this to our attention, and we appreciate your patience while we look into this.
Kind regards,
Liv - ST Trustpilot Team
Ian smith
Ian smith
Luke Lloyd
14405468
Very professional prompt service, very friendly
15 September 2026
Unprompted review
Reply from Severn Trent
John,
We appreciate your positive feedback and the five-star rating! We are delighted to hear that our service was professional, prompt, and friendly. Thank you for sharing your experience.
Kind regards,
Liv - ST Trustpilot Team
Fantastic service from Luke and Fran…
Fantastic service from Luke and Fran today (15/09/26)! They attended promptly at 08:00 regarding reference number 14398341. Both were brilliant, extremely helpful, polite, and professional throughout the visit. They quickly pinpointed the exact location of the leak and clearly explained the next steps so I knew exactly what to expect. Really great, top-quality service from them both—thank you!
15 September 2026
Unprompted review
Reply from Severn Trent
Attahir,
We appreciate your five-star rating and wonderful feedback! We are delighted our team members attended promptly and were extremely helpful, polite, and professional. We are glad they quickly pinpointed the leak and clearly explained the next steps.
Kind regards,
Liv - ST Trustpilot Team
Wesley was great
Wesley came out for a problem with our shared supply, he was very helpful and gave some good advice on what applications I need to fill out and the different options I have.
15 September 2026
Unprompted review
Reply from Severn Trent
Samira,
We appreciate your five-star rating and wonderful feedback! We are delighted to hear our colleague was helpful and provided good advice on applications and options.
Kind regards,
Liv - ST Trustpilot Team
Paul Burns 14398513
Paul Burns 14398513
Paul visited and was very nice and helpful
15 September 2026
Unprompted review
Reply from Severn Trent
Karen,
We are delighted to hear about your positive experience and that our team member was very nice and helpful. Thank you for your kind words and the five-star rating!
Kind regards,
Liv - ST Trustpilot Team
Very helpful and gave good explanation…
Very helpful and gave good explanation of how things worked
15 September 2026
Unprompted review
Reply from Severn Trent
Rita,
We're delighted to hear that you found our team helpful and that we provided a good explanation of how things worked. Thank you for your positive feedback!
Kind regards,
Liv - ST Trustpilot Team
Mo Nuur and Paul Scott ref 14404683
Mo Nuur and Paul Scott ref 14404683
Great pair, excellent service
15 September 2026
Unprompted review
Reply from Severn Trent
Fahmid,
We appreciate your positive feedback and the five-star rating! We are so glad to hear that you received excellent service from our team. Thank you for sharing your experience with us.
Kind regards,
Liv - ST Trustpilot Team
Reply from Severn Trent
Judith,
We appreciate your feedback. We are always working to improve.
Kind regards,
Eithan - ST Trustpilot Team
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