StubHub U.S. and Canada Reviews 

24,265
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 10,234 reviews, reviewers had a great experience with this company. Customers frequently praise the straightforward and seamless purchasing process. Many people found the app easy to use, allowing for quick ticket acquisition and a smooth overall experience. However, some customers also noted concerns regarding pricing, specifically high service fees and unreliable totals. A few other people also felt that ticket delivery could be problematic, with instances of late arrival, incorrect tickets, or seats not matching expectations. Some reviewers also mentioned issues with misleading information about parking or seat locations.

What people talk about most

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

User experience

Customers had positive experiences with user experience, finding the overall process smooth and seamless,... See more

Price

People report ambiguous experiences with price, with many expressing dissatisfaction over unexpected charges... See more

Website

Clients share ambiguous opinions on the website, with some reviewers praising its ease of use for purchasing... See more

Location

Customers consistently note ambiguous experiences with location, with some expressing dissatisfaction over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love Jelly Roll. However, did not like the opening act 3 Mafia. Other than that overall really good. Love the American Family Insurance venue.

Rated 4 out of 5 stars

The seller sent the tickets late, and the service representatives tried everything they can to contact the seller. One star was taken away because the service reps HAD NO MANUAL POWER to reissue or fi... See more

Rated 4 out of 5 stars

The process of acquiring the ticket was easy. I enjoyed the show and the seat was fine. However, I think the service fees attached to the price are exorbitant. Way too high.

Rated 4 out of 5 stars

StubHub is a trustful platform for buying and selling tickets. My only comment is that the instruction for accepting/transferring the ticket to myself is not quite clear. Creation and use of my person... See more


Company details

  1. Event Ticket Seller
  2. Hobby Store

About StubHub U.S. and Canada

Written by the company

StubHub U.S. and Canada is the world’s largest ticket marketplace with tickets available for over 10 million live sports, music and theatre events in more than 40 countries; enabling customers to buy and sell tickets whenever and wherever they are through desktop and mobile experiences.

This profile is not for international StubHub domains, which is operated by StubHub International (a different company).

Contact info

4.1

Great

TrustScore 4 out of 5

24K reviews

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4.1

All reviews

(24,265)

10,586 reviews in the last 12 months

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Rated 5 out of 5 stars

Stunhub to the rescue!

When I got notified by Ticketmaster that my 4 tickets were canceled, I felt lost. It seems the instructions that were given didn't work and keep taking me to the same page. I called Stubhub, and the person I spoke with was very kind and assured me i6 works receive my tickets. And I did. I appreciated their patience. It was a great show!

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Chris Brown

Chris Brown. CHRIS BROWN. DID I SAY CHRIS BROWN!!!!!!!!!! THIS EXPERIENCE IS ONE I WILL NEVER FORGET!!!!!! IT WAS EVERYTHING AND MORE!!!!!! EVEN IF IT WAS 7PM FRIDAY AND 95 DEGREES!!!!!! AND USHER! BOW WOW! DA BABY!!!! ANTHONY HAMILTON WAS THERE TOO BUT WE DIDNT GET TO SEE HIS FACE, UGH! BUT WE WAS THERE FOR BREEZY AND HE DID NOT DISAPPOINT!!!!!!!! THE HARDEST PART WAS GETTING TO OUR SEATS.... EVERYTHING ELSE, PERFECT! EASY! AND IT WAS CHRIS!!!!! WE'D PROBABLY GO TO HELL FOR HIM!!!!!!!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with StubHub

Decided a week before a Phillies/Dodgers game that I wanted to go. StubHub had many good seats available and the pricing was very fair. This was my first experience with StubHub and the process and follow-up was first class.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Flswless process

From ease of ordering through to frequent updates and finally the delivery of the tickets, the entire process was as a customer would hope and expect, flawless.

17 July 2026
Unprompted review
Rated 1 out of 5 stars

The 2nd game

The 2nd game, Yankees vs. Dodgers on Saturday July 18th was canceled, but rescheduled for the next day. I didn’t get a refund, and had to sell my tickets for a fraction of what I paid. There was no StubHub guarantee.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

StubHub/FIFA tickets

Tickets were through FIFA but I purchased these a year and a half prior to the game. Tickets were honored and we were able to go to the final game.

19 July 2026
Unprompted review
Rated 1 out of 5 stars

Horrific and Dishonest

Took my money just fine. Gave me the wrong tickets. Told me it wasn’t their fault and that it was my responsibility to resell them and refused to issue a refund for their negligence. Terrible customer service and completely dishonest company!

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent communication and service

Excellent communication and service. Peace of mind and security buying from such a reputable reseller especially for a significant value order like Tomorrowland comfort full madness pass

17 July 2026
Unprompted review
Rated 5 out of 5 stars

American Family Field is a beautiful…

American Family Field is a beautiful ball park. Everyone there was friendly. It has Go-Ahead Entry which makes it very convenient to enter the stadium. If you go there, hope for a Brewers home run so you can see Bernie the Brewer go down the slide.

20 July 2026
Unprompted review

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