Stubborn Mule Travel Reviews 

58
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the incredibly knowledgeable local guides and the seamless organization that make complex family adventures completely stress-free from start to finish. Reviewers highlight how well the team coordinates every detail, ensuring that transportation and accommodations run smoothly everywhere. Some people also felt that the bespoke itineraries and wonderful local recommendations greatly exceeded their expectations. Customers consistently appreciate the highly personalized support, careful planning, and thoughtful adjustments provided throughout the entire journey. Consumers note that these trips offer a wonderful balance of exciting activities and relaxing downtime for everyone.

What people talk about most

Holidays

Consumers find holidays arranged through the agency to be an overwhelmingly positive and memorable... See more

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, highlighting meticulous planning and seamless organization... See more

Location

Reviewers highlight positive aspects of location, expressing immense satisfaction with the breathtaking... See more

User experience

People report high satisfaction with the overall user experience, describing the trips as completely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stubborn Mule organised our family holiday to Peru (kids 12 and 15). They put together our itinerary (we wanted Amazon rain forest and Inca Trail to Machu Picchu), suggested all the flights and hotels... See more

Rated 5 out of 5 stars

Having never before used a travel agent I used Stubborn Mule for a recent special family holiday to Mexico. They were fantastic from the moment I first spoke with them, and helped shape the most excit... See more

Rated 5 out of 5 stars

We love stubborn mule, we have booked three holidays with them and are going to book another for next year. They make us do things that we would never normally do, which are extraordinarily fun! Th... See more

Company replied

Rated 5 out of 5 stars

We booked a family trip to Belize with stubborn mule and from start to finish it was absolutely fantastic! Emma and Holly were super helpful, working with us to plan out a trip that would work for the... See more

Company replied


Company details

Information provided by various external sources

A tour operator specializing in adventure family holidays to Asia, Africa and Latin America.


Contact info

4.8

Excellent

TrustScore 5 out of 5

58 reviews

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4.8

All reviews

(58)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant two week trip to Costa Rica

Everything went very smoothly from the moment we landed until we arrived back home. Everyone was exactly where they said they would be and super friendly.

It was a relief to be met at the airport and have a car ready and waiting for us. The airport was very busy and it took all the pressure off trying to work out how to get out. Our first port of call after San Jose was Uvita. Cusinga Eco lodge was the perfect first stop. Breathtaking views, animals, wild (but safe) trails and a completely private beach. I have travelled extensively and I could not believe that there was somewhere on earth like this. It was stunning. We saw loads of animals and enjoyed watching the sunset at the look out point.

Manel Antonio had a completely different vibe, it was bustling and loads to do, we really enjoyed exploring the huge hotel which was very unusual. Costa Verde is laid out up a whole road, there are lots of pools, restaurants and hotel cars that will drive you up and down the hills. We loved eating pizza while monkeys snuck in and ran along the railings. The beach was beautiful, we rented boogie boards and spent a whole afternoon playing in the waves.

We spent Christmas Day in La Fortuna. White water rafting was the highlight of the trip, even my very nervous 13 year old fell in love with the adrenaline rush. The hotel in La Fortuna was beautiful with spectacular views of the volcano. The pool was a highlight, the kids loved ordering drinks from the pool wet bar...to be honest I enjoyed this too. We spent Christmas day zip-lining which was a once in a life time experience.

Bijagua was a highlight for me, mainly because of Casita Tenoro, these little casitas have huge windows in every room which look out into the forest, we felt emersed. We spent the day tubing down the Rio Celest which was fabulous.

Our final stop was Samara, which was the perfect end to the holiday. Four days of beach and relaxation, my youngest had a surf lesson which he loved and New Years was spent on the beach soaking up the sun.

Everything went so smoothly, all the tours were well organised and friendly. It was nice meeting some other families along the way, but also lovely having our own space. Despite being the high season, we were not stuck in crowds. The pool hotels were calm and relaxing and we did not have to queue or wait for anything (except immigration)

Holly and Emma were brilliant, they answered questions and made changes and additions to the trip right up to the week before. They were very reassuring, and made excellent recommendations about where to go within central America, which was important as I was travelling with the children alone. Everything was planned perfectly. All in all a fabulous holiday. Hopefully Vietnam next.

18 December 2025
Unprompted review
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Reply from Stubborn Mule Travel

Thank you very much Lorna for your review - it's so good to know that your Christmas in Costa Rica was a huge success! We love reading all your comments about the various hotels you stayed at and it sounds like we got the mix just right. We hope you have many very happy memories to look back on, and look forward to helping you with your holiday to Vietnam!
Kind Regards,
Emma and Holly

Rated 5 out of 5 stars

Magical Madagascan experience

We couldn't have asked for more! We had a fantastic trip to Madagascar in the summer, which Stephanie, Sinead and the Stubborn Mule Team organised for us and it was perfect. From the first call, planning it was a wonderful experience and the itinerary was designed to suit our family with two active teen boys. A perfect mix of seeing the country, exploring, spotting wildlife, hiking, cycling, meeting locals and relaxing. We couldn't have done it anywhere near as well ourselves (if at all) and the whole experience was made by the fantastic driver, guides and local tour operator that Stubborn Mule arranged for us. Their support was essential before the trip and reassuring throughout it. We would highly recommend them - what a friendly, knowledgeable and professional team.

11 August 2025
Unprompted review
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Reply from Stubborn Mule Travel

What fabulous feedback - it's great to know you had a fantastic time in Madagascar, a country where it is undoubtedly more challenging to 'go it alone' - especially as a family. Thank you so much for taking the time to post your review.

Rated 5 out of 5 stars

Fun filled, superbly organised family holidays.

We have been on many Stubborn Mule family holidays, starting in 2015 when we went to Cuba. We have also been to Morocco, Thailand, Costa Rica and our last one was Japan in the summer 2025. They have all been super special in very different ways, but the fun, attention to detail and the exceptionally well organised trips have been consistent across all the holidays. Sadly our kids have probably outgrown Stubborn Mule now, otherwise we would continue to use them for fun filled family holidays. I cannot recommend them highly enough; they create amazing holidays so go for it!

1 August 2025
Unprompted review
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Reply from Stubborn Mule Travel

Huge thanks for posting your review - it's always wonderful to hear from a family like yours who has been on several trips with us over the years. We remember your Cuba trip which seems so long ago now, and it's great to look back on the list of countries we've helped you explore. We're more than happy to continue adapting our trips for you, even if you're travelling without the children these days - maybe Sinead and Steph can get in touch with you to talk about some ideas! Thanks again.

Rated 5 out of 5 stars

Excellent team who organised an amazing…

Excellent team who organised an amazing sabbatical for us to Sri Lanka, Fiji and Canada. Huge thanks to Sinead, Stephanie and the whole Stubborn Mule team

7 August 2025
Unprompted review
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Reply from Stubborn Mule Travel

Huge thanks for your review, Jo - your trip looked completely brilliant and we're pleased it was a success! Hope we can help you again in future with another adventure.

Rated 5 out of 5 stars

Namibia Self Drive

Great experience with Stubborn Mule. Having used them for a trip to Costa Rica we happily booked our holiday to Namibia with them. Everything went very smoothly and the local company used to facilitate our self drive were also great. We were understandably apprehensive but all went very smoothly. Great accomodation, guides and recommendations. Namibia was an all time family favourite, go if you can!
We are now looking forward to our next adventure to Japan, also booked with them. The team are always very helpful and responsive to any emails or calls. Very family orientated, would not hesitate to recommend using Stubborn Mule.

11 July 2025
Unprompted review
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Reply from Stubborn Mule Travel

Hi Kath - many thanks for your review - hugely appreciated. We agree about Namibia, such an incredible country. Looking forward to seeing you off on your Japan adventure which will be a completely different experience (but still wonderful!)
Best Regards,
Sinead and Steph

Rated 5 out of 5 stars

We had a great experience with our…

We had a great experience with our Thailand holiday we booked through Stubborn Mule as it was so easy, great to have peace of mind that transfers and tickets to tours were taken care of. The communication from their local agents was perfect and it was brilliant to have a local guide for 2 days in Bangkok, made it easier to see the sights. I’d definitely book through Stubborn Mule again.

21 December 2025
Unprompted review
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Reply from Stubborn Mule Travel

Thank you so very much for posting your review - we're delighted you had a great time on your adventures in Thailand. Having everything arranged and taken care of makes such a difference doesn't it, and you can just enjoy your family time without stress. So happy to know you'd like to book with us again sometime, and we'd love to help you plan the next exciting trip!

Rated 5 out of 5 stars

Great experience

We used Stubborn Mule to book a 2 week family holiday and generally everything went very smoothly, communication was great and the Holiday was very good.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Incredible experience worth every penny

Having always travelled independently this was the first time we’d used a travel company. We travelled to Costa Rica with our 6 year old daughter. Firstly, Robyn patiently worked with me to determine the best itinerary with appropriate travel times and locations and the documentation and bookings were superb. Our flight out then experienced a 24 hour delay, stubborn mule talked us through the whole experience and adjusted all of our travel plans at the other end accordingly. It was seamless and worth every penny. Will definitely use the team again for another adventure.

29 March 2025
Unprompted review
Rated 5 out of 5 stars

Great family holiday arranged by Stubborn Mule

We have just come back from an amazing trip organised by Stubborn Mule to Vietnam. Brilliantly planned itinerary for a family holiday with two teenagers. They were extremely accommodating to our needs and tailor made the trip to appeal to teenagers including boat trips, cycle tours, cooking classes and not too many temples! Staff were always helpful and well informed and we didn’t need to worry about anything as it was all so well organised. Would highly recommend.

23 March 2024
Unprompted review
Rated 5 out of 5 stars

A group of 11 of us aged 11

A group of 11 of us aged 11 - 80 booked a one week trip to Oman with Stubborn Mule. The holiday exceeded our expectations in every way. Perfect itinerary (we wanted a lot of activities, variations and adventure), very responsive advisors and super friendly, helpful and efficient contacts everywhere we went. We were met at the airport by Jeevaka who stayed in constant contact with us and responsed to our messages within minutes. Oman was spectacular in every way.

25 March 2024
Unprompted review
Rated 5 out of 5 stars

Norway the Right Way

Helene was fabulous and recommended an unforgettable trip to Norway. The itinerary took us to some amazing places on and off the usual beaten tracks and was thoughtfully tailored to meet our hopes and expectations. We would wholeheartedly recommend Stubborn Mule Travel if you want to holiday the right way!

17 June 2023
Unprompted review
Rated 5 out of 5 stars

Loved Croatia trip with Stubborn Mule

Our trip to Croatia with Stubborn Mule Travel was great fun but with plenty of time for us to relax and recharge, just what we needed. Everything was well organised and the accommodation was lovely. The kayak trip from Lopud was a real highlight. Thanks for great service. I've recommended Croatia and Stubborn Mule to many friends.

20 August 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Arranged a fantastic holiday for me and my family (with 3 teenage boys). Always available on the phone - always helpful and following some nightmares with the flights they were able to flexibly adjust the holiday, Brilliant and thanks

22 August 2022
Unprompted review
Rated 5 out of 5 stars

California

The team delivered a fantastic 4 week holiday in the US for my family and I.

20 August 2022
Unprompted review

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