Stubble & Co Reviews 

799
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 344 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and practical design of the products, often highlighting their durability and versatility for daily use and travel. Many people commend the exceptional customer service, noting the staff's helpfulness, professionalism, and quick, effective problem resolution. However, some customers also noted issues with delivery services, experiencing delays, lost parcels, or unfulfilled next-day delivery promises, sometimes without clear communication. Additionally, a few other people also felt that certain product components, such as straps, buckles, or zippers, occasionally developed issues or did not meet expectations regarding comfort or fit.

What people talk about most

Product

Customers consistently note positive experiences with product quality, design, and durability, with many... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, responsiveness,... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the excellent... See more

Staff

Consumers find staff to be positive, highlighting their quick, kind, and helpful responses, with many... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers experiencing significant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The delivery had issues and once reported Daphne from the Customer Service team set about fixing the problem. There was no fuss, no 101 questions, I felt listened to and important. It was all fixed... See more

Rated 5 out of 5 stars

Stubble are the best, simple as. Excellent service all round, I have bought a good few bags from them now, and they were so helpful in giving me advice on a repair for an old faithful roll top that ha... See more

Rated 5 out of 5 stars

I ordered the 30L backpack and when it arrived I realised I needed the 40L. I sent it back the same day and ordered the 40L. It was delivered within 24 hours and my return was accepted. Brilliant prof... See more

Rated 5 out of 5 stars

I received a bag for Christmas and it is great quality apart from the sliding strap adjusters. One snapped in April and I had the bag repaired and yesterday they both snapped within an hour of each o... See more


Company details

  1. Bags and Luggage Store

Information provided by various external sources

British designed high-quality bags. Stylish, durable, refined. Perfect for travelling to work, the gym, overnight trips and weekend adventures. Free UK Delivery. Free UK Returns. 100% Quality Guaranteed. #forthosewhotravel


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

799 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(799)

349 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I got the Everyday Backbag

I got the Everyday Backbag, and I immediately fall in love with its design, super compact, super comfy to wear as the cushioning is amazing! and have enough pockets for everything I need. being a big guy, I wanted to get backbags that doesn't sit on my "butt" which this one doesn't do bec of the length and design.

highly recommend if you prefer a back bag that sit on back and have a nice fit while being comfy and also other people think its sleek and I think its a super subtle one that I like.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Perfect packable tote bag

I was looking for a packable tote bag for my next trip and I found the perfect one on Stubble and Co. I placed the order last minute and what a surprise to receive the package 2 days after the purchase (I am located in France). The bag looks great, exactly what I expected. I also had a good communication with the customer team. I will buy again for sure!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Superb customer service so polite

Superb customer service so polite, quick to respond and above all so focused to conclude the matter to my satisfaction. I made a return and it has to be the easiest thing to do and all over in two e:mails. Thanks.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is very responsive and helpful

Customer service is very responsive and helpful.
A student discount had been removed from a partner site (“Student Beans”), but they were kind enough to still offer me one.
I’m waiting to receive the bag, but I have no doubt about its quality.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, great products.
Had an issue with the delivery company. Spoke to customer service sorted within 10mins .

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing quality

Amazing quality, just had an issue with the zip of my bag 18 months after purchase that couldn’t be repaired so they sent me a new bag. Incredible company and service highly recommend!!

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Impressive roll top bag

I purchased a roll top bag and the fit + finish and quality is incredibly good. Seems like this bag will last a long time and I'm looking forward to traveling with it. I had a small issue with my order and customer service had a resolution within an hour. Highly recommend this company.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding

The most amazing customer service with super fast and effective communication, as well as beautifully made products. Can’t fault a thing!!

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Warranty and Customer Service

I bought the Commuter bag last year, however it needed repairing. It was still under warranty and as the bag was discontinued, they offered a brand new Everyday Back Pack, which I received the next day.

Great customer service and a strong commitment to the warranty. Thank you! Great bags too.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant customer service…

Absolutely brilliant customer service support and within 2 hours we are getting a replacement bag due to a faulty zip. So glad we invested in a reputable company and will always use Stubble and Co for school bags. Thank you very much indeed!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I had a great experience with customer service—Daphney was incredibly helpful and resolved my query very quickly. She was efficient, friendly, and made the whole process smooth and stress-free. Really appreciate the excellent support!

23 April 2026
Unprompted review
Rated 5 out of 5 stars

I received the wrong item

I received the wrong item — a Roll Top 15L in Midnight Blue instead of the Roll Top 30L in All Black I had ordered. I contacted customer service and Daphney got back to me almost instantly, arranged an express replacement and sorted everything out without any fuss. Couldn't ask for better service. Thank you Daphney!

17 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look