The delivery had issues and once reported Daphne from the Customer Service team set about fixing the problem. There was no fuss, no 101 questions, I felt listened to and important. It was all fixed... See more
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British designed high-quality bags. Stylish, durable, refined. Perfect for travelling to work, the gym, overnight trips and weekend adventures. Free UK Delivery. Free UK Returns. 100% Quality Guaranteed. #forthosewhotravel
Contact info
United Kingdom
- www.stubbleandco.com
No recent history of asking for reviews
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Replied to 87% of negative reviews
Typically replies within 2 weeks
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Exceptional support team
My first bag was lost by the courier. The support team, led by Shem, immediately sent me a replacement via express shipping. Very pleased with the outcome.
I got the Everyday Backbag
I got the Everyday Backbag, and I immediately fall in love with its design, super compact, super comfy to wear as the cushioning is amazing! and have enough pockets for everything I need. being a big guy, I wanted to get backbags that doesn't sit on my "butt" which this one doesn't do bec of the length and design.
highly recommend if you prefer a back bag that sit on back and have a nice fit while being comfy and also other people think its sleek and I think its a super subtle one that I like.
Perfect packable tote bag
I was looking for a packable tote bag for my next trip and I found the perfect one on Stubble and Co. I placed the order last minute and what a surprise to receive the package 2 days after the purchase (I am located in France). The bag looks great, exactly what I expected. I also had a good communication with the customer team. I will buy again for sure!
Excellent customer service
Excellent customer service - Daphney couldn't have been more helpful!
Superb customer service so polite
Superb customer service so polite, quick to respond and above all so focused to conclude the matter to my satisfaction. I made a return and it has to be the easiest thing to do and all over in two e:mails. Thanks.
Excellent product and excellent…
Excellent product and excellent customer service. Wanted an exchange and they got it done super quick without any hassle! Highly recommend.
Absolutely love my Hybrid backpack
Absolutely love my Hybrid backpack, use it everyday!
Daphney was super helpful when I had an issue.
Great company, great product!
Customer service is very responsive and helpful
Customer service is very responsive and helpful.
A student discount had been removed from a partner site (“Student Beans”), but they were kind enough to still offer me one.
I’m waiting to receive the bag, but I have no doubt about its quality.
Excellent service
Excellent service, great products.
Had an issue with the delivery company. Spoke to customer service sorted within 10mins .
top-notch customer service!
Great products... and even better customer service.
Amazing quality
Amazing quality, just had an issue with the zip of my bag 18 months after purchase that couldn’t be repaired so they sent me a new bag. Incredible company and service highly recommend!!
Impressive roll top bag
I purchased a roll top bag and the fit + finish and quality is incredibly good. Seems like this bag will last a long time and I'm looking forward to traveling with it. I had a small issue with my order and customer service had a resolution within an hour. Highly recommend this company.
Brilliant customer service from Daphney…
Brilliant customer service from Daphney when I had a problem with my backpack. 10/10 for customer service
Outstanding
The most amazing customer service with super fast and effective communication, as well as beautifully made products. Can’t fault a thing!!
Great Warranty and Customer Service
I bought the Commuter bag last year, however it needed repairing. It was still under warranty and as the bag was discontinued, they offered a brand new Everyday Back Pack, which I received the next day.
Great customer service and a strong commitment to the warranty. Thank you! Great bags too.
Great products and customer support
Really great brand with some of the most innovative and stylish bags Ive seen. Their customer support is also top notch. Cant stop recommending them enough!
Absolutely brilliant customer service…
Absolutely brilliant customer service support and within 2 hours we are getting a replacement bag due to a faulty zip. So glad we invested in a reputable company and will always use Stubble and Co for school bags. Thank you very much indeed!
Excellent service
I had a great experience with customer service—Daphney was incredibly helpful and resolved my query very quickly. She was efficient, friendly, and made the whole process smooth and stress-free. Really appreciate the excellent support!
I received the wrong item
I received the wrong item — a Roll Top 15L in Midnight Blue instead of the Roll Top 30L in All Black I had ordered. I contacted customer service and Daphney got back to me almost instantly, arranged an express replacement and sorted everything out without any fuss. Couldn't ask for better service. Thank you Daphney!
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