Absolutley fantastic service from Stratstone Mercedes Leeds. The servicing staff go above and beyond to help. Going forward Stratstone Mercedes Leeds will be the only company looking after my Mercede... See more
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Terrible Business Service, Paid the deposit agreed the financials, had a pick up date agreed, they didn't complete their work in time and delayed my pick up by 4 days. Then when I got the car within 2... See more
Company replied
More communication and updates through the long wait for the vehicle to be supplied would have been nice. The on line manual could be more intuitive as well.
An absolute pleasure buying my new car from Luke at Stratstone. The process was slick and the customer service was brilliant. From quote to collect it was all sorted within 8days and completely pain f... See more
Company details
- Car Dealer
- also in
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
155 Gelderd Road, LS12 6BZ, Leeds, United Kingdom
- 0113 201 5200
4.3
Excellent
781 reviews
Asks customers to review
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The wait wasn’t long and everything was…
The wait wasn’t long and everything was great. Happy with the service received.
18 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Smooth Mercedes Purhcase from order to collection
Smooth from ordering to collection, car as expected on delivery day.
Thank you
19 September 2026
Reply from Stratstone - Smart of Leeds
Hello Richard.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
smart of Leeds Customer Services
All credit goes to Istvan
All credit goes to Istvan . Great support for everything
19 September 2026
Reply from Stratstone - Smart of Leeds
Hello,
A big thank you for leaving us a 5* review!
Have a lovely day!
smart of Leeds Customer Services
Reply from Stratstone - Smart of Leeds
Hello Andrew,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone smart of Leeds Customer Services
great when you are buying initially
great when you are buying initially, but never answers the phone, or replies to emails.
Makes you feel like they have more expensive cars to sell to more affluent customers
15 September 2026
Reply from Stratstone - Smart of Leeds
Hello,
I am sorry to hear that you are struggling to get through to our dealership in smart of Leeds.
Please email us with your details to stratstonecustomercare@stratstone.com and we will ensure that you are contacted back.
Thank you,
smart of Leeds Customer Services
I had a nice greeting on arrival to…
I had a nice greeting on arrival to drop off my vehicle. I did not have to wait long before being seen by someone.
I was contacted following the vehicle's inspection to notify me of the outcome and obtain instructions.
I got back my vehicle in good time.
17 September 2026
Reply from Stratstone - Smart of Leeds
Hello, thanks for taking the time to leave your review. We're pleased to hear the team looked after you and that things went smoothly overall. If there's anything we could do to make your next visit a five-star experience, we'd really like to hear your thoughts, we value every opportunity to improve.
smart of Leeds Customer Services
Terrible Business Service
Terrible Business Service, Paid the deposit agreed the financials, had a pick up date agreed, they didn't complete their work in time and delayed my pick up by 4 days. Then when I got the car within 2 hours a fault appeared with the left side indicator, considering this is a new car, had to drop it off, no courtesy car offered, took 3 days and a complaint. Caused major disruption to my business, even turned up to my house with out authorization. No apology of loss of commercial damage offered so i'm seeking that directly now. Would not recommend. I bought the showroom CLE Coupe, car is okay but Mercedes are Terrible. Instantly regret the purchase.
16 September 2026
Reply from Stratstone - Smart of Leeds
Hello,
Thanks for sharing your feedback on your experience with smart of Leeds . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
smart of Leeds Customer Services
If you are looking for a New Mercedes in Leeds make sure you ask first Arnas
As a buyer we can go to any Mercedes Dealership, they all sell the same product at a similar price, the difference is the salesperson who you deal with.
I have bought numerous new cars and it made a refreshing change to deal with someone like Arnas Paulauskas
His attention to detail and to making sure that the whole experience went well from start to finish was great.
Should we find ourselves buying another Mercedes, I would definitely use Arnas!
17 September 2026
Reply from Stratstone - Smart of Leeds
Hi,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Arnas at Dealership
Have a lovely day!
smart of Leeds Customer Services
From booking the car in to the customer…
From booking the car in to the customer service on the day was very smooth.
Very well looked after on the day.
9 September 2026
Reply from Stratstone - Smart of Leeds
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at the dealership.
Have a lovely day!
Stratstone Brand Customer Services
A very helpful young man on service…
A very helpful young man on service reception. Also a technician who gave me honest answers to a technical query.
8 September 2026
Reply from Stratstone - Smart of Leeds
Hello,
I appreciate you taking the time to leave this review!
I am very pleased that you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Very easy to deal with and made the…
Very easy to deal with and made the sale very smooth
7 September 2026
Reply from Stratstone - Smart of Leeds
Hello Mark.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
smart of Leeds Customer Services
Excellent Customer Service and Clear Communication
I was welcomed by the staff on arrival and was given the option to either wait for the car or leave and be contacted once the annual service and MOT had been completed. I chose to leave and requested to be contacted upon completion.
2 September 2026
Reply from Stratstone - Smart of Leeds
Hello, I appreciate you taking the time to leave this review! We hope to be of service to you again!
Stratstone Brand Customer Services
Reply from Stratstone - Smart of Leeds
Hello Mark,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Staff did not listen to the concerns I…
Staff did not listen to the concerns I had and practically told me I was imagining the problems that I have had with my brand new Mercedes GLE 450, which I have had since May and have had to have recovery come out because the car told me to stop driving because the oil level was too low after only 2041 miles. This was confirmed by the RAC driver. When questioned why I had not had an earlier warning that the oil level was low they told me that that was it and the car hadn’t told me to stop driving and that was a warning to add oil. Which is absolutely not true and was witness by my other passengers and the RAC. On the second return of my vehicle because it was showing the oil level again was at minimum after only 460 miles and was also witnessed by a member of staff. I was told I’d read the oil indicator wrong and that it was probably showing that because the engine was cold although the first time I checked it was after a 60 mile drive and the engine was completely warmed up. I have been gaslighted to the max and feel like they are insulting my intelligence after 35 years of driving that I don’t know how to read an oil level indicator.
2 September 2026
Reply from Stratstone - Smart of Leeds
Hello,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Smart of Leeds Customer Services
The dealership is very good
The dealership is very good, however after buying a car from them I didn’t expect to have to service it within the first 4 months. That should be done before you pick the car up!
3 September 2026
Reply from Stratstone - Smart of Leeds
Hello Ken,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Smart of Leeds Customer Services
PURCHASE OF C300 AMG Line, Premium Plus
Luke and his colleague have been excellent in explaining everything about the transactio0
1 September 2026
Reply from Stratstone - Smart of Leeds
Hello,
Thank you for your positive review.
Luke and the rest of the team are always happy to help!
Have a great day!
smart of Leeds Customer Services
⭐⭐⭐⭐⭐
I had a great experience with Mercedes-Benz. The customer service was professional, friendly, and helpful throughout the whole process. Everything was explained clearly, and I felt well looked after from start to finish. The quality and attention to detail were excellent, exactly what you would expect from Mercedes-Benz. I would definitely recommend them and would happily return in the future.
28 August 2026
Reply from Stratstone - Smart of Leeds
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Arnie the salesman was excellent
Arnie the salesman was excellent
He made the purchase easy and fun
The paperwork was sadly not so good
Inaccurate and confusing
29 August 2026
Reply from Stratstone - Smart of Leeds
Hello,
Chris
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
The service from Martin was…
The service from Martin was exceptional. Even when he was on leave he answered all my queries by email promptly
29 August 2026
Reply from Stratstone - Smart of Leeds
Hello,
Liz
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
M.O.T , service and other works.
I was kept fully informed by Antonio of the various works that were being completed on my vehicle. Excellent customer service.
24 August 2026
Reply from Stratstone - Smart of Leeds
Hello Ian,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Stratstone Customer Services
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