The Health Check video was excellent and I could see in the background a modern, clean and efficient workshop. All work carried out promptly. Car was spotless on its return. Reception Desk and Service... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The workshop mechanics were super and quick, but on collection of my car which was covered in bird poo and interior not so clean I felt a bit let down as previous occasion on recalls etc the mercedes... See more
Company replied
HI’ The booking was easy and very helpful The Staff are always very pleasant and friendly Kate looked after me and kept me informed The mechanic looked at car and sent short video pointing o... See more
Company replied
Warmly welcomed by the staff. Excellent service by the gentleman taking care of our issue with a damaged tyre which required replacing.
Company replied
Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
135 Milton St, G4 0DH, Glasgow, United Kingdom
- 0141 331 4600
4.2
Great
801 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very poor customer service by certain…
Very poor customer service by certain member of the Service Reception team.
4 August 2026
Professional and courteous staff
Professional and courteous staff. Efficient and effective process from start to finish.
25 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Thank you Mhairi,Janet,Keely,Habib
Thank you Mhairi,Janet,Keely,Habib , Jimmy and Danny for all the help just love this team.
19 August 2026
Reply from Stratstone - Smart of Glasgow
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Reply from Stratstone - Smart of Glasgow
Hello Sheena,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Reply from Stratstone - Smart of Glasgow
Hello Margaret,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Glasgow Customer Services
Warmly welcomed by the staff
Warmly welcomed by the staff. Excellent service by the gentleman taking care of our issue with a damaged tyre which required replacing.
18 August 2026
Reply from Stratstone - Smart of Glasgow
Hello Sarah,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
smart of Glasgow Customer Services
First Service Check on my A-Class
The Health Check video was excellent and I could see in the background a modern, clean and efficient workshop. All work carried out promptly. Car was spotless on its return. Reception Desk and Service Desk Staff were polite, professional and very helpful. All as expected from a Mercedes dealership...
17 August 2026
Reply from Stratstone - Smart of Glasgow
Hello Alan,
Thanks so much for your positive feedback and for choosing us. We'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
smart of Glasgow Customer Services
Excellent customer service at…
Excellent customer service at Stratstone Mercedes Glasgow.Staff, particularly Clare Power, could not have been more professional and kind. An excellent service rarely seen today.
14 August 2026
Reply from Stratstone - Smart of Glasgow
Hello Marion,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
smart of Glasgow Customer Services
Very polite staff when dropping off and…
Very polite staff when dropping off and picking up car.excellent information regarding findings on service
13 August 2026
Reply from Stratstone - Smart of Glasgow
Hello Elaine,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Glasgow Customer Services
Poor performance
Car in for 10 days. Only 7 moths old and bought new. When i got it back very dirt and had to bring it back as air conditioning was not working.
Terrible performance
14 August 2026
Reply from Stratstone - Smart of Glasgow
Hi,
Thank you for your feedback.
We are sorry that our service did not meet with your expectations, and we appreciate you bringing this matter to our attention.
To help us improve our service to our customers, please could you provide further details about your experience to our Customer Services team via stratstonecustomercare@stratstone.com.
Thank you
smart of Glasgow – Customer Services
Staff excellent
Staff excellent. Progress app on appointment email did email just buffered
11 August 2026
Reply from Stratstone - Smart of Glasgow
Hello Louis,
Thank you for your review, we'll make sure your feedback is passed on. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
smart of Glasgow Customer Services
The workshop mechanics were super and…
The workshop mechanics were super and quick, but on collection of my car which was covered in bird poo and interior not so clean I felt a bit let down as previous occasion on recalls etc the mercedes Giffnock branch had always handed my car back washed and clean. I know this is time consuming but even so much of a hose over the car would have been better. I am one for keeping my cars in spotless condition so I did stop on the way home to get the car cleaned. I also enquired about an upgrade in the next few months to be told by the salesman that he did not have what I was looking for to try the Hamilton branch .
11 August 2026
Reply from Stratstone - Smart of Glasgow
Hello Christina,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
Reply from Stratstone - Smart of Glasgow
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Reply from Stratstone - Smart of Glasgow
Hello Heather,
Thanks so much for your positive feedback and for choosing us. We'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Stratstone Brand Customer Services
Amazing service from Ryan at Mercedes…
Amazing service from Ryan at Mercedes Glasgow - would highly recommend!
31 July 2026
Reply from Stratstone - Smart of Glasgow
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Glasgow Customer Services
Reply from Stratstone - Smart of Glasgow
Hello,Derek
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Reply from Stratstone - Smart of Glasgow
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
smart of Glasgow Customer Services
1st visit
Very friendly and polite staff,
Problems were dealt with quickly and professionally.
All round great service!
31 July 2026
Reply from Stratstone - Smart of Glasgow
Hello Iain,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Poor workmanship and inadequate quality control
I took my Mercedes EQS in for a service and also reported two additional issues: the damaged driver-side wing mirror needed replacing, and the driver’s window kept dropping after the car was locked.
I was charged £180 in relation to the wing mirror. I initially understood this to be payment towards the replacement mirror, only to discover later that the £180 was simply a diagnostic charge for inspecting and dismantling it to establish what was wrong. The casing was visibly smashed, so it was already fairly obvious that the mirror required replacement. This charge was not clearly explained to me beforehand.
After the car had been in the garage for four days, it was returned with the window fault still present. It had also developed a new rattle inside the driver’s door, and the satellite navigation system was no longer working properly.
I therefore had to take the car back again. They did eventually repair the window fault, but the satellite navigation issue remains unresolved. To make matters worse, I later found a loose cover plate sitting in the driver’s footwell, apparently left over after the work had been carried out.
Overall, the standard of workmanship and quality control leaves a great deal to be desired. A premium vehicle should not be returned with the original fault unresolved, additional problems introduced and loose parts left inside the car.
The whole experience has been frustrating, inconvenient and well below the standard I would expect from an authorised Mercedes-Benz service centre.
24 July 2026
Reply from Stratstone - Smart of Glasgow
Dear Brian,
Thank you for taking the time to rate the experience you have had with smart of Glasgow. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
smart of Glasgow Customer Services
Thank you
Robbie was extremely helpful and trustworthy throughout the entire process of choosing and ordering my new car. Thanks for all your help.
24 July 2026
Reply from Stratstone - Smart of Glasgow
Hi Aleen,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Robbie at Dealership
Have a lovely day!
Stratstone Brand Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.