Great service as always from Marcus and the team in service at the Tonbridge dealership. They set a high standard and consistently exceed it! I only wish your sales team had half the capability. T... See more
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Executive customer service all round from arriving through waiting to leaving. It feels as though you are the only customer and everything is geared towards you
Stratstone is always so helpful. The staff are polite, professional and extremely friendly. We only wanted the batteries changed in our key fobs, but everything was done straightaway without any fuss.... See more
Company replied
Listened to the problem being experienced, located the cause and resolved quickly. Also understood my needs for a courtesy car and provided a suitable vehicle
Company details
- Car Dealer
- also in
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Woodgate Way, TN11 0FU, Tonbridge, England, United Kingdom
- 01732 913 242
4.4
Excellent
155 reviews
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Reply from Stratstone - Land Rover Tonbridge
Hello Jon,
Thank you for leaving a review.
Have a nice day!
Stratstone Customer Services
Best service team I have ever dealt with
Great welcome, Looked after me while I waited and cleaned my car when I only went in for an MOT
13 December 2024
Reply from Stratstone - Land Rover Tonbridge
Hi Peter,
Thank you for your kind words.
We're pleased to hear you had a positive experience and that our team took good care of you.
Stratstone Customer Services
Lynne was helpful and efficient and…
Lynne was helpful and efficient and delivered as promised.
10 December 2024
Reply from Stratstone - Land Rover Tonbridge
Hi Peter,
We're thrilled to hear about your positive experience.
We appreciate your kind words about Lynne's helpfulness and efficiency.
Stratstone Customer Services
used while you wait service
used while you wait service, car moved through the service efficiently. Kept informed of progress. A good waiting area where you can work. Great attention from employees.
5 December 2024
Reply from Stratstone - Land Rover Tonbridge
Hi Laurie,
Thank you for your kind review.
We are delighted to hear that you had a positive experience and were impressed with the service you received.
We appreciate your feedback and are glad that you were kept informed throughout the process.
Stratstone Customer Services
Reply from Stratstone - Land Rover Tonbridge
Hi Zoe,
I’m so sorry to hear that your vehicle didn’t receive the complimentary wash and vac when your recently brought your vehicle in to JLR Tonbridge.
I will ensure that this feedback is passed over to the relevant leadership team so they can take this on board to ensure this doesn’t happen again in the future.
Thank you,
Stratstone Customer Services
Helpful and repaired quickly
27 November 2024
Reply from Stratstone - Land Rover Tonbridge
Hi,
We appreciate your kind words and are glad to hear that you found our service helpful and efficient.
Stratstone Customer Services
I have never had such poor customer…
I have never had such poor customer service in my life
Very good when buying the vehicle but as soon as I bought it no one cares
Would not buy another another car from Jardine motors, I have even cancelled my next order due to the service I have received
14 November 2024
Reply from Stratstone - Land Rover Tonbridge
Hi Ronnie,
We understand your frustration with the service you received after purchasing your vehicle.
We strive to provide excellent customer service throughout the entire car-buying experience, and we are disappointed to hear that your expectations were not met.
We value your feedback and will use it to improve our processes and ensure that all customers receive the best possible service.
Stratstone Customer Services
The car was collected ands returned for…
The car was collected ands returned for the service which as we do not have a second car and live half hour away was much appreciated.
25 November 2024
Reply from Stratstone - Land Rover Tonbridge
Hello,
Thank you for your kind words.
We are pleased to hear that you found our collection and return service helpful.
Stratstone Customer Services
Dealership accommodated us at very short notice
The dealership accommodated us at very short notice as we needed a problem rectifying before we travelled to France. The reception staff were really helpful and looked after us with refreshments etc, the service staff were excellent and the whole experience was very smooth and efficient. Thank you,
Louise
21 November 2024
Reply from Stratstone - Land Rover Tonbridge
Hi Mr Farr,
We are so pleased to hear about your positive experience.
It sounds like our team went above and beyond to ensure your travel plans went smoothly.
We appreciate your kind words about our staff and the service you received.
Stratstone Customer Services
Karl was very helpful
19 November 2024
Reply from Stratstone - Land Rover Tonbridge
Hi Luke,
We're glad to hear you had a positive experience with Karl.
Stratstone Customer Services
Reply from Stratstone - Land Rover Tonbridge
Hi Karen
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day,
Stratstone Customer Services
Reply from Stratstone - Land Rover Tonbridge
Hello Nigel,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Stratstone Customer Services
Reply from Stratstone - Land Rover Tonbridge
Hello,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Stratstone Customer Services
Very helpful friendly staff
31 October 2024
Reply from Stratstone - Land Rover Tonbridge
Hi Paul,
We strive to provide excellent customer service and appreciate your kind words.
Stratstone Customer Services
Reply from Stratstone - Land Rover Tonbridge
Hi Matt,
We're so glad to hear you had a positive experience with our support team.
We appreciate your kind words about Marcus and the team.
Stratstone Customer Services
Reply from Stratstone - Land Rover Tonbridge
Hi Ian,
Thank you so much for the five star review.
We appreciate your kind words about Marcus.
Stratstone Customer Services
Marcus, Millie and Pam
Marcus, Millie and Pam are just incredibly helpful and friendly.
I can’t recommend them enough.
10 October 2024
Reply from Stratstone - Land Rover Tonbridge
Hello,
We're thrilled to hear about your positive experience!
We're so glad you found Marcus, Millie and Pam to be helpful and friendly.
Stratstone Customer Services
Great service
Great service - Pam in Reception is wonderful - always makes us feel welcome and an important customer she makes an excellent cup of coffee while we are waiting and actually remembers how we like it each time we visit. Marcus was also helpful
25 October 2024
Reply from Stratstone - Land Rover Tonbridge
Hello Gina,
Thank you for your kind words about Pam and Marcus.
We are delighted to hear that you had a positive experience and appreciate you taking the time to share your feedback.
Stratstone Customer Services
Reply from Stratstone - Land Rover Tonbridge
Hi Geoff,
It is wonderful to receive such a positive review!
All the best!
Stratstone Customer Services
Reply from Stratstone - Land Rover Tonbridge
Hi Yasir,
Thank you for getting in touch and sharing your honest feedback.
We’re sorry to hear that your recent experience hasn't met your expectations – please be assured that your feedback has been passed on to the management team.
Stratstone Customer Services
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