Stratstone - Audi Hitchin Reviews 90

They won't do services! I bought a brand-new Audi and, like many customers, I was persuaded to purchase a service plan on the basis that my vehicle would be maintained by trained Audi technicians to the standards expected from a premium manufacturer.
After the second service, I decided to have the vehicle independently inspected to verify that the service work had actually been carried out.
The results were alarming.
The independent garage found that the air filter appeared heavily soiled and still carried a 2024 date marking. They also tested the engine oil and reported that it showed approximately 20% life remaining, despite the vehicle having been serviced only two weeks earlier.
At that point, I gave the dealership the benefit of the doubt. I did not accuse anyone of anything. I did not demand compensation. I simply contacted them and asked if they would inspect the vehicle and verify that the service items had been completed correctly.
The response I received was astonishing.
Rather than showing any concern, offering to inspect the vehicle, or attempting to reassure a paying customer, I was met with: "Are you accusing us of being dishonest? We are a very honest company, you know. This is not true."
The problem is that nobody had even looked at the vehicle before dismissing my concerns.
Think about that for a moment. An independent garage raises concerns about the condition of components that should have been checked or replaced during servicing, and Audi's response is not "Let's inspect the vehicle." Instead, the response is immediate denial.
For me, this completely destroys the value of the service plan I was sold. If legitimate concerns cannot even trigger a basic inspection, then what confidence is a customer supposed to have in the work that was paid for?
The most disappointing part is not what the independent garage found. The most disappointing part is the dealership's apparent lack of interest in establishing the truth.
I expected premium service. I expected professionalism. I expected accountability.
I received none of those things.
Based on my experience, I would strongly advise anyone paying for an Audi service plan to independently verify the work carried out on their vehicle.

I purchased a brand-new Audi and was also sold a service plan, believing that a premium brand would provide premium standards of care and transparency.
The vehicle has now been serviced twice by this dealership.
After hearing discussions online and from other motorists questioning whether some routine service items are always being carried out as claimed within the industry, I decided to have my vehicle independently inspected following its second service for my own peace of mind.
The findings were concerning.
The independent garage found that the air filter appeared heavily soiled and carried a 2024 date marking. They also tested the engine oil, and the result indicated approximately 20% oil life remaining despite the service having been completed only two weeks earlier.
At that stage, I did not post a review, demand compensation, or make accusations. I simply contacted the dealership and gave them the opportunity to inspect the vehicle and explain the findings.
What happened next was more disappointing than the findings themselves.
Instead of expressing any interest in investigating the concerns, I was immediately met with a defensive response: "Are you accusing us of being dishonest? We are a very honest company, you know. This is not true."
That response was given before any inspection had taken place.
A business that genuinely stands behind its workmanship should welcome the opportunity to verify the work carried out, especially when a customer presents concerns raised by an independent garage. Instead, my concerns were dismissed outright.
I cannot say with certainty what happened during the service, and that is exactly why I requested that the vehicle be re-checked. What I can say with certainty is that when legitimate concerns were raised, the dealership showed no willingness to investigate them.
For a brand that promotes quality, professionalism and customer care, this experience has been extremely disappointing. I paid for a service plan to gain confidence and peace of mind. Instead, I have been left with questions and a complete lack of confidence in the service provided and the way customer concerns are handled.

They claim that they changed my pollen filter, but they didn't. I'm sorry, but this is extremely unprofessional from the guys who work in the back office (or in the workshop).

The team seems more interested in collecting information they can use for sales and marketing than actually providing any sort of customer service and fixing the car. An SOS 4fault that they said they'd diagnosed and fixed came on within half an hour of leaving the garage.

Your staff are very helpful.
The procedures were easy to understand and follow .

Was quoted and pushed for works which according to a second independent opinion was not required. Be careful and just don't accept the recommendations advised.

Great Service Team, always looked after.

Exceptional customer service and a fast repair for my Q8 on a warranty claim.
Very impressed.

The salesman (Chris)who dealt with the purchase of my new car was very courteous and professional which was much appreciated.

I have been researching the electric car market for 10 weeks. Contacted 6 car companies, test drove several cars and got proposals from 4 dealerships. I was a bit nervous/anxious about buying an electric car- I was looking for a nice car with enough style, power and range to meet my needs. Two weeks ago I started looking at the Q6 e-tron and contacted Audi. Within a few hours I had a call from Alixe Drummond in Hitchin and we agreed to meet up on Sunday 26th March for a test drive. Really liked the car but wanted the Vorsprung version which was not available in Hitchin. By Monday morning I had a proposal from Alixe and on Thursday 30th I picked up my new car. I was very impressed by Alixe's efficient professionalism and absolute engagement in selling me a car. Other dealerships had either ignored my enquiries, did not keep in touch...it was not a good experience. And, when I picked up my car, Alixe introduced me to the myriad of functions currently available in electric cars. Overall, my experience was a great one and I am enjoying my new car very much. Electric cars are not just good for the environment, they can also be fun to drive!!!!

Great communication and service excellent.

Excellent service. I pre-booked my Audi Q5 for MOT and, as I needed the car that day, I delivered it for its MOT by 08.00 am, waited while th MOT was carried out and was back on the road just before 10.00 am.

Thanks to Service Advisor Annabelle Stevens who organised everything very efficiently.

Vey professional service. I was treated in a friendly and polite way.

If you have an issue don't expect the after sales manager to get in touch

Audi Hitchin are very eager to sell you a vehicle but by far in all my years the aftercare and this goes across all commercial sectors is the worst I have ever received by Audi Hitchin.

Audi Hitchin a good service team and good technicians.

Great efficient service as always thanks.

Great service from start to finish and overall great customer experience, I’ve been coming to hitchin Audi for many years and it’s been good but recently it’s been a great experience