Strakers Reviews 

724
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for providing exceptional support and keeping everyone fully informed throughout all stages of property sales and purchases. Consumers consistently note that the team is extremely professional, highly knowledgeable, and always ready to answer questions promptly with genuine warmth and reassuring clarity. However, some people were dissatisfied with feeling heavily pressured during deals or encountering poor communication and negative treatment from certain agents. A few reviewers additionally mentioned experiencing unexpected difficulties or feeling somewhat stressed during complicated moments throughout their overall property journey.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professional, friendly, and helpful... See more

Service

Clients share positive opinions on service, describing the experience as professional, friendly, and... See more

Customer service

Users describe positive interactions with customer service, praising the professional, reliable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently rented a new home through Strakers estate agents Chippenham. We were looked after by Karen Elson from the first look around right through the application process, Karen looked after us f... See more

Rated 5 out of 5 stars

We recently purchased our new home in Pewsey with the help of Mark Loveday at Strakers, and we’re so grateful for his support throughout the process. Calm, professional, and always one step ahead,... See more

Rated 5 out of 5 stars

Giving an honest appraisal of the property's value. We also liked the idea that if needed they have an in-house auction department, which we finally used to sell the property. Fully explaining t... See more

Rated 5 out of 5 stars

Throughout the long process of 14 months to complete our house move, which involved selling our house 3 times, the staff at Strakers went well beyond what might be expected to support us and promote o... See more


Company details

  1. Money & Insurance

Written by the company

Quality engagement and building a relationship with our customers is something we are proud of and why we have unrivalled success across Wiltshire. We specialise in Residential Sales, Lettings and hold eight online Auctions a year.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

724 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(724)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great team

Great team! I had the best service, I was very pleased and the communication was efficient
Excellent! Five stars

15 December 2023
Rated 5 out of 5 stars

Strakers are fantastic!

Everyone at Strakers was so helpful and friendly. They were always available to help answer any questions or help to move the sale along as quickly as possible. I couldn’t recommend them enough. A fantastic, honest and truly reliable estate agency.

5 February 2024
Rated 5 out of 5 stars

Professional and helpful

From the outset I found the team at Strakers professional and friendly. The whole process (13 months) from first introductions, valuation, probate and on to to auction was extremely smooth, finishing with a good result on the day.

15 February 2024
Rated 5 out of 5 stars

House Sale

The house valuation recommendation was great as we sold close to asking price. We were kept well informed throughout the selling process. All staff were friendly and helpful.

29 January 2024
Rated 5 out of 5 stars

Strakers Auctioneer are very efficient

Strakers Auctioneer are very efficient, they are very organised. More than helpful with all the viewings, any additional information that needed was provided professionally.
The online buying of the house on the day of auction went very smooth, thanks to all the staff at strakers
Highly Recommended

15 February 2024
Unprompted review
Rated 5 out of 5 stars

A truly positive experience of Strakers

We are delighted with the service offered to us by Strakers. They managed the purchase of our property and seamlessly moved to letting if for us for the six month period leading up to our move. The service is personal and proactive and the 'in-going' process was thorough and revealed one or two issues around gas safety which we'd not previously been aware of. We would totally recommend Strakers

15 January 2024
Rated 5 out of 5 stars

Professional company

We have used Strakers to sell 2 properties at auction. The process of selling at auction has been fully explained, and we were kept up to date with all viewings booked.

The staff are very professional and correspondence both written and verbal is excellent

We would recommend them to anyone looking to sell at auction

7 December 2023
Rated 5 out of 5 stars

Selling made easy

My job was to sell my Aunt’s house in Chippenham Wiltshire.Not from this area I decided to check out the Estate Agents on line. Strakers came out on top, so I decided to visit their high street office to start proceedings. From there on in it was simple, couple of forms to fill out, leave the rest to the experts.
Thank you Strakers.

23 June 2023
Rated 1 out of 5 stars

Never let through Strakers

If you check the reviews for strakers on any other website you will find them swamped in negative reviews, at least on the letting side. I have been with them for over 10 years, as the house I bought was let to a lovely lady and strakers had originally facilitated this with the previous owner. However today they misplaced my contact details for the Xth time and I've had it, my details have not changed since I signed my first contact with them. Yet they keep contacting the previous owner. I have escalated this issue within the company, they have 4 different methods to contact me directly if they wish and yet they never do. Gods they even sent me my automated monthly statement just fine today, and yet I got an email from the previous owner that he had recieved one with the addendum that I could not be contacted.

11 December 2023
Unprompted review
Strakers logo

Reply from Strakers

We were extremely upset to read the content of your review, but are delighted we have had the opportunity to speak directly with you and quickly resolve matters. You are a highly valued customer and we thoroughly enjoy working with. Please do not hesitate to contact us if we can be of any further assistance. Many thanks Carla

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