Storz & Bickel GmbH Reviews 

These guys are a complete joke. They use UPS as their delivery partner and have no idea what they’re talking about, so when UPS repeatedly said they could not deliver to my address for ‘access issues’, I had Storz repeatedly telling me my home was no accessible even though I was telling them over and over there were no issues. Even UPS admitted their driver was being a tool, and apologised for the poor service. Erstwhile Storz continued to claim the issue was with me and even tried to take credit for resolving the situation which was totally down to me repeatedly calling UPS to badger them.
I will never touch one of their products again - this interaction was spurred by the fact one of their product stopped working in less than 12 months

Asking 149 euro flat rate for a simple case repair is extortion. I wouldn't mind if my Mighty was in bad condition. But the case starts to crack because of high temp, bad design and cheap plastic used in the first place. Otherwise, my vape is in perfect condition. I don't need a full refurb of my device! I'll service my Mighty by myself. I can't justify using Storz & Bickel products anymore when the competition is using higher quality materials and giving 10 years warranty. No more Volcanos and Mighty for me. You just lost a customer. Even Apple has more conscience than you.

Horrible Customer Support.

I purchased the plenty vaporizer and everything worked great. I realized that I need some accessories so went back to buy some. The transaction keeps getting authorized on my credit card but an error pops up. It was worrisome so I created a support ticket to get some help.

They gave me a canned answer regarding the billing address that had nothing to do with my issue and made it clear that they hadn't read my support message which states that it was a credit card I used recently and nothing has changed.

I responded telling them the same and this time they finally gave me a screenshot with the reason for the decline.

Status: Declined (Authorization with the card issuer was successful but the transaction was declined due to a card code mismatch with the card code on file with the card issuing bank based on the settings in the Merchant Interface.)

It looks like this might be an issue with their settings, but that's out of my control so I'll try another credit card. l tried another two credit cards and they both failed. I emailed support again and this time they don't even provide me with any new information just told me:

"Please refer to our previous communication regarding your request.

If this information is not satisfactory to you, we regret that we cannot be of further help in this matter."

wow.. that's just ridiculous. It's also really dumb because the company is gonna lose out on revenue this way. But if you're not willing to take the time to help someone who is trying to check out and pay you guys.. when are you going to help?

You CANT buy spare parts from this company (plastic housing) as this is way too technical to do as a non trained human being. seriously how much intelligence is required to move items from one item to another. and as a fully trained electronics engineer, that has worked on military products, I'm not capable of working on the storz and bickel mighty as the tech involved is so advanced that the scientists at storz and Bickel make you feel like you will be working on a nuclear bomb. i am not the only person to have dropped my item and the housing to break and get nowhere with this company. they are only interested I selling you brand new items and therefore adding more waste to our beautiful worlds landfills and seas in the relentless need to grow the shareholders wealth. if I had been aware of this in the beginning then I wouldn't have parted with my money for a item that clearly is more dangerous in its current condition.
Great product with terrible after sales and customer services.

thanks for nothing

The website is ridiculous. My 5.00euro loyalty points just disappeared and the prices of things are changing randomly. My mighty vape is very good but I'm struggling to order anything more off this website.

Terrible customer service. I’ll let them know $.50 worth of plastic broke on my new $350 vaporizer. And they said oh so sorry. That’s not covered. They missed the point. They’re a bunch of cheap asses. Just like Volkswagen. Lying about their product…10,000 times harder to put together and clean than they disclosed.

I own The Mighty and Crafty+. I had an issue with the crafty over heating. Called customer service, and sent the old one in.

I had a new working Crafty+ in less than 4 days.

They sell top notch products, and have amazing customer service in my opinion. The taste of The Mighty is out of this world! The Crafty+ has great flavors, and less bulky.

Buy either one from an authorized dealer. That way you have a legit warranty.

S & B products are THE BEST. You cannot and will not go wrong with them. My personal favourite is The Mighty. It honestly changed my life. Happy vaping ;) DAN, UK.

Excellent Product 10/10

I own the Volcano & the Crafty, The Volcano is Bulletproof and the Crafty is Awesome also, I had to replace the Crafty once because the Power button failed, but Storz & Bickel sorted with no problems at all. I do use the Crafty Constantly so the problem I had would not put me off buying another one should this one also fail in the future. All my mates think it's awesome also 👍

1. I returned my first Mighty via RMA on February 18th for the Error 4 issue.

2. The second device I received on March 9th also has an Error 4 issue.

3. I then reached out via S&B's website and submitted a message and also called and left a voicemail around March 15th.

Today is April 5th. I have yet to receive any response from Storz and Bickel.

In addition, the vendor where I purchased this product(Planet of the Vapes) has been unable to reach them despite "escalating" the issue to Storz and Bickel management.

Worst customer service. I bought a hybrid unit in 220v country after being told that it would work internationally. I am returning to Canada in 2 months. Now they are saying it won't work in 110v Canada. I thought it was dual voltage like a laptop. I asked for a solution and now they have cut me off and their reply is that they can't help.me. great solution. I just spent the equivalent of USD 800 for 2 months use. Horrible customer service that won't find a solution. Here's one! Offer a 110v refurbished unit in exchange, and moving forward add clear signs on packaging saying it will NOT work in all countries.

I first received my Mighty vaporizer back in December of 2019. Since then, I have used in fondly and daily which has been really great. The product is astonishingly well-built and I have never experienced anything negative about it.
However, the Mighty stopped charging just within the two-year warranty. Due to unforeseen circumstances, including me being stuck in the polar circle, I had no possibility of making a claim before the warranty ran out. I was hopeful that Storz & Bickel would still help with resolving the issue and was very glad when I was sent a shipping label for the vaporizer. I sent the vaporizer to Germany and within a week or two a replacement was delivered at my pickup point.
The process is one of the most smooth I have ever experienced and I want to extend my gratitude to both the customer service and the service center.
I will definitely be a recurring customer and though there are many negative reviews on here, I can not at all relate to their experiences. I am nothing short of entirely satisfied.

I bought a crafty+ and there was a fault with the charging of the device - I informed S&B and they requested some further info, and then fully replaced the device free of charge - excellent speedy service!!!

Bought a Mighty from TVAPE in Toronto
3rd time using the 12v charger it failed.
Contacted TVAPE to see if it was under warranty and was immediately told they do not cover warranty and to contact Storz. Storz told me to contact TVAPE.
I contacted Storz again and explained my situation and they sent out n/c a replacement with no proof of purchase.
Thank you for the great customer service from Storz.

Sold me a faulty crafty plus which did not charge it cost 300 euro. Storz &Bickle Refused to replace or refund my purchase ever though it was under a 1 year warranty. Costumer service is disgracfull ,do not purchase any items from storz@bickle this company has a 50% Bad reviews rate it's astonishing they are still in business

The crafty + I've purchased and it's an amazing vape! Very transportable and fits in your pocket nice and easy. And so easy to refill with the dosing capsules and magazine. Would highly recommend this product to anyone who wants to make the change from smoking to vape'n! 👌 I'll never look back to a bong or pipe again! It's changed my life 👍👌🙂

I bought the mighty in March 2021. Then, in November it stopped charging. I opened a request sent them the confirmation email with my purchase (from a third party vendor - not from Storz and Bickel). They asked for a video of the serial number and the problem.

Within 2 days, they had sent me a full replacement from Germany to South Africa by express mail. I got it in a week, because our customs here is slow.

My faulty device replaced in 2 days. Excellent customer service, quick and efficient. Definitely recommended 👌 👍

My Crafty plus had stopped charging and after raising an RMA, they sent me a new USB cable. This was to the UK. That didn't help and they asked for a short video of the issue. Within two days of sending the video, I received a brand new Crafty+. 5 star service, with an outstanding product. Keep up the good work, it's rare these days 👍

Bought the Crafty. Never worked. Sent it back and they sent another Crafty that didn't heat. Since found out, on YouTube the Crafty is an expensive defective product . They are aware that the product has a problem with the heating element.Customer service and the return process are sorely lacking. Cost me $27.00 to send the first one back, and got the same problem. Now they tell me to send the second one back and spend another $27.00 to insure and send. Stay away from this awful company.