Story Homes Reviews 

We have just bought our first home and Matthew at Ashwood Grange was a massive help in breaking everything down for us. The regular updates were much appreciated and ensured we always knew what was going on. The site itself is wonderful and we look forward to the next few years there.

This report outlines the exceptional customer service delivered by Sam, our Sales Advisor at Story Homes Edgehill, throughout the purchase of our new-build property. From our very first interaction, Sam consistently demonstrated professionalism, expertise, and a level of care that significantly enhanced our home-buying experience.
Sam played a central role in making our new-build purchase with Story Homes a positive, enjoyable, and memorable experience. Her professionalism, dedication, and genuine care for customers reflect the highest standards of the company.

We are extremely grateful for her support and believe she is a tremendous asset to the Story Homes team.

Went to visit the Show home for its opening and as always the staff were brilliant. Really welcoming and informative. We have purchased a property on the development and Ruby has been amazing throughout. Our little boy loves going there and Ruby makes him feel really included in the process.

Ruby was magnificent on our visit to the fairways. She clearly showed us the site layout and clearly identified plots . The show home was presented well. 10/10 for story homes and thank you once again Ruby.

Ruby and the team were fantastic. Well presented show homes at the fairways

We bought our house with the help of Matthew Pelusi in sales and can’t praise him enough, he was always available and answered any questions we had also allowing us to enter the property before completion for measurements etc on numerous occasions. He is great at his job and you can tell he knows his stuff and that came across the first time we visited.

I recently visited the Cranford show home at Fairways, Penrith and had a really positive experience with Story Homes’ customer service. From the moment I arrived, Ruby and the rest of the team made me feel genuinely welcome and at ease.

Ruby was especially friendly, approachable, and knowledgeable, taking the time to answer all of our questions without ever making me feel rushed. The other ladies in the show home were just as warm and helpful, creating a relaxed and inviting atmosphere throughout my visit.

The whole experience felt personal and professional, and it really stood out compared to other show home visits I’ve had. It’s clear the team takes pride in providing excellent customer service, and it made a lasting impression.

I’d definitely recommend visiting if you’re considering a Story Homes property.

Ruby at The Fairways, Penrith has been very helpful throughout our house buying journey. She has made the process enjoyable and exciting whilst regularly keeping us informed about the build process. Ruby was also very considerate and supportive when we were finding it difficult to communicate with eachother as buyers due to one of us working away, her understanding made this time a lot simpler. The new show homes are beautiful with breathtaking views and we are looking forward to making our final choices.

Just on our journey to move into our new Story Home with Ruby. Fantastic experience so far and the new show house that opened yesterday is superb. So excited to get to plan our interior finishes over the next few weeks.

Friendly sales person Laura, gave us a range of options based on our requirements

She seemed knowledgeable and sold up the benefits of dealing with the company.

Sales area and show house was exceptionally clean and tidy, giving a positive feel to the visit.

Only suggestion would be for the sales people to gain a bit more background knowledge of the area. In terms nearby facilities, shops, transport etc.
They seemed a bit vague on these issues which were important to us, as we are relocating and don't have a great background knowledge ourselves.

Overall a worthwhile experience.

We have been very impressed with customer service from start to finish with Fiona at Dumfries story homes. Keeping us up to date with the progress of our new build and never any trouble if we need to ask anything . Demonstration today was great, informative and very helpful . Five stars from us

Lee was very efficient. I just left him to it a very professional job and cleaned up very well.

We’ve recently completed on our beautiful home in Ashwood Grange, we’re so happy with the whole process from the initial reservation period with sales advisor Matthew, to the day we moved in and were genuinely made to feel like VIPs! The sales advisor and site manager made the day so special and we’re really pleased with the build quality!

Michael in aftercare has been very helpful and very responsive to any queries I have had.
Thanks Michael

Even three years after moving into our home, the aftercare advisor was incredibly prompt and helpful in providing our kitchen order details. He was courteous, responsive, and a pleasure to deal with throughout

Our Experience buying a Story home has been a great one! Matthew Pelusi at Ashwood Grange made it a breeze from reserving all the way to completion, his professionalism and experience showed.
We love our Story home, the build quality and attention to detail is superb and I didn’t get the same feeling, quality and service from Bellway.
We have been moved in four months now and the level of care and support from Matthew Pelusi and the site management Matthew are great, they can’t do enough for us and what an asset to Story Homes. Very satisfied!

Out experience has been a pleasure. The whole process has been very well managed. We have been completely supported by the staff at Story homes. The staff are welcoming and at every stage of buying our new home we have been very well informed and made to feel welcome in the office at any time. We have enjoyed the experience and have found the staff have a lot of knowledge about the plots, extras, buying process. We’ve been completely at ease working with Samantha and the team and have already highly recommended Story’s to family and friends (one of which are on now in the process of buying a home from Story’s too) I could not fault the service in any way and thank Samantha personally for her warmth and professionalism when supporting us to purchase our new home.

Michael, an Aftercare Advisor for the North East Region has been exceptionally helpful! I have found him to be friendly and approachable, super helpful and prompt in delivering his high level of customer service! Unfortunately, I have had some instances of poor service in the past, not getting responses, not getting things resolved, continually chasing things up.. but i am so thankful that Michael appears to be turning things around! Really impressed and grateful!

We've just moved into our new Story Home. Now, as we all know, buying a home can be a bit of a rollercoaster - especially when there is one to sell in order to enable the purchase. Our journey wasn't the most straight forward with slow estate agents and buyers dropping out. But, with some of help and clear communication from Emma and the team at Story Homes Coppull, we have landed on our feet in the home we fell in love with.

From our very first show home visit Laura and Sam at Edgehill have been amazing. Nothing is too much trouble and any queries we had during our purchase were resolved without any hesitation. Our new home has exceeded our expectations and the post move in support from the site manager offers a real peace of mind. the team here at storeys are true professionals who simplified a stressful process. A big thankyou