Story Homes Reviews 

I called into the show home/marketing suite this afternoon at Woodbridge Green and was very warmly greeted by Jonathon and a lovely young lady. Immediately we felt that they were interested in helping, without feeling any of the anticipated pressure/sales pitch. I was provided with excellent, clear information and now have what I need to be able to take the next step towards a potential purchase. Thank you.

Fantastic experience with Story Homes from start to finish. As a first-time buyer with no chain, the process was incredibly quick and straightforward. A big shout-out to Sean, who was absolutely brilliant throughout. He was extremely helpful, knowledgeable and always available to answer any questions, making the whole process feel easy and stress-free. His support and guidance really made a difference. Thank you, Sean! I couldn’t be happier with my new home at Beaumont Grange, Darlington. Highly recommend!

Fantastic customer care, with technicians who go the extra mile to resolve the issue and ensure everything is left clean and tidy afterwards. Appointments are always clearly communicated ahead of time, and the customer care team will work with you to understand your needs. Michael, Mark, and Lee have all gone above and beyond for us, and we're very grateful for that.

We had Rachel, Brooke and Chris(site manager) handling our move and settle in process. Honestly they could not be faulted with the support given throughout ans after! I am not one for words but the fact i am leaving a review speaks volumes. Thanks guys.

We have recently purchased a house at Robinson Field with Rachel. The service has been great. Rachel has been excellent throughout and giving us regular updates.

Amanda Blyth was very helpful and friendly

Fantastic staff, helpful throughout the process from the early bird release to moving in. Amber, Brooke and Rachel are an asset to the company. We are really happy with the quality of our new home, the build team have done a brilliant job.

Our sales person, Brooke has been very helpful and has always been on hand to help us reserve and purchase the property. She’s always been available and helpful to answer any queries big or small

Amber has been amazing from day 1. She explains everything really well and is very quick and thorough with responding to queries. She has made me feel supported and valued throughout the whole process so far and I’m really grateful.

I am really looking forward to moving into my new Story home in Garstang. The whole experience has been really positive, and a special thank you to Mark Fletcher, who has been very helpful, kind and supportive throughout the process. Nothing has ever been too much trouble and he has guided me though all the choices with patience and professionalism, making what could have been an overwhelming experience feel enjoyable and straightforward. Excellent customer service. Thank you, Story Homes and especially Mark for being so kind

Michael was most helpful when the issue was reported and the lads who cam out were great

Michael was a fabulous help and offered support straightaway: very quick and efficient. Michael also said not to think twice before contacting again if we needed anything else. Thanks so much for your help ☺️

I would like to say a big thank you to Story Homes for your excellent service. I had a problem with my shower chrome tap, and your team came and fixed it quickly.

I really appreciate that my home has a two-year warranty, and every time I have had an issue, you have resolved it professionally and without any problems.

The quality of the house is excellent, and I am very happy with my home. Thank you for building such a beautiful, high-quality house and for providing such outstanding customer service.

Thank you again to everyone at Story Homes. I truly appreciate your hard work and support.

Fiona Ure has been so helpful. Always very welcoming and answers all our questions.

I dealt with Michael from Aftercare on a matter over the last few days and he has been so responsive and helpful that i just wanted to say thank you. Speedily and efficiently solved a problem. Superb service, thanks Michael.

I can't recommend Story Homes after my awful buying experience.
Everything started off great but turned sour before completion.
After waiting almost a year for my perfect home with 30 odd grand of 'upgrades', I first entered the house during a snagging inspection and left extremely disappointed.

I was given a legal completion date and arranged for an independent Snagger to attend site the week before. The appointment was arranged by the snagger through the sales office so we could attend at an appropriate time. When I arrived with the snagger, the house wasn't complete and ready for snagging, and there were a number of tradesman in laying carpets and rectifying brickwork defects so we had to rearrange for a later date. I did however notice a lot of quality defects during this first visit, one of which was the wrong colour internal doors. During the options appointment when asked if I wanted white painted doors or unpainted oak doors I opted for unpainted and even changed my mind on the flooring colour so it would better match the oak doors which I loved. However on arrival, white poorly painted doors had been fitted so I immediately reported this to the site supervisor and also mentioned it to the sales woman (as I was concerned the newly fitted carpets would get dirty when they changed the doors) to which she rolled her eyes and laughed "not again!". She reassured me these would be changed and sheeting would be used to protect the carpets, so I left slightly less disappointed.
Later that week I got an email to say the oak doors weren't on my 'upgrades' order form, despite discussing this in extensive detail at my options appointment on and on several occasions before that! The sales agent had missed it from the order and I hadn't noticed as I hadn't even been told the unpainted doors were something I would have to pay extra for, so the wrong doors had been ordered and fitted and apparently there's nothing they're prepared to do about it.

The second snagging inspection visit was rearranged for 3 days prior to legal completion and when we arrived the ground workers were laying the garden turf in a very unconventional fashion (directly onto dry stones then pressing it on with a roller!).
71 snags were listed in the inspectors report, some of which are major. The inspector commented that the Quality of Story Homes has massively gone downhill since the last time he snagged one on another site. He said "they used to be one of the good ones".

I'm so disappointed and upset with the poor quality and workmanship throughout my brand new house that I'm no longer excited about moving in. The whole thing has just been rushed and I'm shocked at how little pride some people take in their work. It's got me extremely depressed, and it's totally ruined the experience for me. Combine that with the HORRIBLE attitude of the sales manager, their refusal to rectify snags before I move in (I'm told Miller Homes on the same site rectify all reported snags within a week) and their obstructiveness when trying to arrange a day to pick up the keys - I wish I'd never bought from them.

If you don't mind cowboy builders and do choose to buy from Story, I'd say don't waste your money on any of the 'upgrades', they're a total rip off and not worth what you pay. You'd be better off getting the standard stuff and refurbishing afterwards with good quality materials and trusted tradesman.

We have recently exchanged contracts on our new home at Elmbrook Park with Story Homes, and we couldn't be happier with the experience.

From the start, Emma and Naila have been exceptional. They are professional, knowledgeable, friendly, and always willing to help. Their communication throughout the process has been excellent, keeping us informed every step of the way and ensuring that any questions were answered promptly.

Buying a new home can be stressful, but Emma and Naila made the entire journey straightforward, smooth, and stress-free. Their commitment to providing outstanding customer service truly sets them apart and has made this a very positive experience for us.

Thank you both for all your support and hard work in helping us reach this exciting milestone.

We had such a wonderful experience with Tracey at Story Homes. She was warm, gentle and incredibly friendly, creating a relaxed atmosphere from the moment we met her. She was never intrusive, and at no point did it feel like a sales pitch.

It is clear that Tracey has complete trust in the quality of the homes she sells, and this came across naturally without any pressure. She made us feel comfortable, welcome and able to take our time. She is a real credit to Story Homes!

Just had our hand over day for our house on robinson fields, initially we dealt with amber until she went on maternity leave then have dealt with Brooke and Rachel and I must say fantastic service from all three, what little snags were spotted on home demo day by ourselves and our snagging inspector, 90% have already been rectified by story homes, also great to deal with John and Chris both very approachable and accommodating.
Upto now very happy with the house build quality and service from all the story staff we have had contact with.

Emma was both friendly and professional and exceptionally helpful today when we visited Elmbrook Park. Thank you Emma, we hope to see you again soon. Regards, Helen, David and Katy