Brilliant products and excellent service. Really tough and durable glues and tapes etc. making these essential items to have around the house and workshop.
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I used this product to repair my black heels, which had worn down one side significantly due to the way I walk. The kit included sandpaper that effectively eliminated the shiny (after drying) residue... See more
Company replied
I'm actually writing regarding Stormsure.com.au. I would highly recommend stearing clear of them as they are yet to deliver my product ordered back at the start of February & they do not respond to an... See more
Company replied
Customer service 10/10. Very quick to answer and answered my question. As in my own business customer service is everything plus this company’s product, Stormsure works incredibly well. Thank you o... See more
Company details
Written by the company
Buy quality Adhesives, Patches & Accessories here! Specialist repair and maintenance products for watersports, fishing, camping & outdoors, bushcraft, DIY, woodwork, industrial & manufacturing and more.
Contact info
Swaffham Road, CB25 9EZ, Cambridge, United Kingdom
- +44 (0) 3333 4415 00
- sales@stormsure.com
- www.stormsure.com
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I received an incomplete repair set…
I received an incomplete repair set ..the package has inside only the glue and gloves..not the tape, sandpaper and glue spreader!
20 November 2024
Unprompted review
Reply from Stormsure
Hello there. I am very sorry you did not receive what you expected. This sounds like a manufacturing fault. We would be very happy to replace this item for you. I can't find you on our ordering system, so please can you reach out to us at contact@stormsure.com so that we can resolve this issue as quickly as possible. Once again, we are very sorry for this, but we would really like to send you a new one as soon as possible.
excellent customer service, and I will be using them again.
Having made numerous purchases from Stormsure I have always been impressed with the quality of service and products.
I recently received a faulty product, I contacted Stormsure and within literally minutes a new product was on its way, excellent customer service, and I will no doubt be using them again.
18 November 2024
Unprompted review
Reply from Stormsure
Thank you for contacting us when you received a faulty product. Adhesives can go off quickly and without warning if we do something wrong in the manufacturing. When this happens, we are always happy to replace any faulty items!
Good Glue, Excellent Customer Service
Its good glue and the customer service could not have been more helpful in dealing with an issue when one arose
11 October 2024
Unprompted review
Reply from Stormsure
Hello,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the glue and that our customer service team was able to assist you when needed. Providing excellent support is a top priority for us, and it’s always rewarding to know we’ve made a difference.
If you ever have more projects or need further assistance, don’t hesitate to reach out—we’re here to help!
Tuff Tape
I purchased Tuff Tape to repair frayed pocket edges on my Barbour jacket but unfortunately it did not work at all. The description states that it works on a wide range of materials, in particular outdoor gear, but I believe that it would be worth stating that it does not work on wax cotton.
4 November 2024
Unprompted review
Reply from Stormsure
Hello,
Thank you for your feedback. I’m sorry to hear that Tuff Tape didn’t meet your expectations. Surfaces with very low surface energy, such as certain plastics, can indeed be challenging for any tape to adhere to effectively. For situations like this, we strongly recommend using Stormsure Flexible Repair Adhesive, which is specifically designed for reliable and durable repairs on such surfaces.
If you’d like further assistance or advice, please don’t hesitate to reach out—we’re here to help!
Thanks guys but not any more…
Thanks guys but not any more unfortunately. it’s not your fault just our customs and post put half of your price and delivery on top of it so little tube cost me nearly 40 quid
it’s just ridiculous (
8 November 2024
Unprompted review
Reply from Stormsure
I am very sorry to hear this. I would recommend protesting this with the local customs and postal authorities as they should not have charged you this. Please contact us if we can be of any assistance as we would like to resolve this.
This specialist adhesive is brilliant
This specialist adhesive is brilliant - it does exactly what was shown in the video. Repairs inflatables with easy. Excellent product.
4 October 2024
Unprompted review
Order never arrived and Stormsure…
Order never arrived and Stormsure Australia has closed. My payment tracking link goes nowhere. Do not trust
7 April 2024
Unprompted review
Reply from Stormsure
Hi Louise. We have spent months trying to get to the bottom of this. We have worked out that Stormsure Australia was a different company selling our products that sold them to people and then just disappeared and stopped providing support.
We are very sorry about this, and even though this was a few months ago, now that we understand how this happened, we are here to help. Please contact us directly, and we can ensure you do not lose out by ordering from Stormsure Australia.
Many thanks,
James
Item arrived in time period expected…
Item arrived in time period expected and well packaged. Not yet attempted the soft top roof repair.
24 May 2024
Quick to arrive
28 May 2024
Easy to navigate and pay
Easy to navigate and pay. Quick delivery. Product itself seems to be working so far - all in a great experience.
23 May 2024
Prompt and personal replies
Prompt and personal replies. Very good. Delivery time very good. Can't say anything about the product yet as I will only have time in two weeks.
26 April 2024
good quality adhesive
24 March 2024
It does the job
22 March 2024
No delivery - No response
Made my order which was confirmed received by their system. Two weeks, two emails and two calls later (none answered or responded to) and still no arrival.
Didn't see the similar reviews on here when I searched, my mistake. Scam company probably with new or overseas owners.
Reported to bank to get cost back.
25 March 2024
Unprompted review
Reply from Stormsure
Hi Sam.
We have spent months trying to get to the bottom of this. We have worked out that Stormsure Australia was a different company selling our products that sold them to people and then just disappeared and stopped providing support.
We are very sorry about this, and even though this was a few months ago, now that we understand how this happened, we are here to help. Please contact us directly, and we can ensure you do not lose out by ordering from Stormsure Australia. We would love to help you.
Many thanks,
James
Beware Stormsure.com.au
I'm actually writing regarding Stormsure.com.au. I would highly recommend stearing clear of them as they are yet to deliver my product ordered back at the start of February & they do not respond to any email status enquires or concerns. Apparently owned GID based in China which makes it difficult to talk to anyone in person. It's a shame they are are tarnishing Stormsures name from the UK by using it to represnt their Australian website.
6 February 2024
Unprompted review
Reply from Stormsure
Hi David.
We have spent months trying to get to the bottom of this. We have worked out that Stormsure Australia was a different company selling our products that sold them to people and then just disappeared and stopped providing support.
We are very sorry about this, and even though this was a while ago, now that we understand how this happened, we are here to help. Please contact us directly, and we can ensure you do not lose out by ordering from Stormsure Australia. We would love to help you.
Many thanks,
James
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