CECOTEC Reviews 

I placed an order on 2nd May 2024. It says it would be delivered between 24 and 48 hours. The money was taken immediately. The product has still not been shipped. I've contacted them three times via WhatsApp which seems to be the only means of contact. Each time they say they've opened an incident and there's no follow up, today I asked them to specify a delivery date and they quit the chat. The customer service is awful. I still don't have my order and no updates as to when I'm going to receive it.

I'm really confused reading the reviews of the other people. I can't say I share the same experience, quite the contrary. I have purchased 7 portable air conditioners and has been really happy with them. Past month one of them stopped cooling, I logged into their website and used their support page which was really easy to use, I chose my product, described my problem and I received a mail confirming they received it and that they'll either come pick up the product or that I dropped it off. I chose to get it picked up, I packaged it and about a week after a guy comes to pick it up. They were mailing me every time something was done in the process so I had control of what was going on. They couldnt unfortunately repair my product so they replaced it with a newer, better and more expensive version instead. I didn't need to call them once, everything was settled digitally and it was within 30 days that I reported my product until I got a new one replaced free of charged.

Super happy with the product, the service and their modern concept with automation.

Phone number doesn’t work, no answer to email. Horrible costumer support.

I made an order 4 days ago, got an automated email saying my order was shipped, but the tracking code says the carrier didn’t picked up. I have no idea where my product is, but it should have been delivered today.

After seeing all these negative comments I’m wondering if I did the wrong thing buying from them.

I’m trying to get a replacement roller for my conga 8299; it’s not available anywhere !! No Amazon, no Cecotec, nowhere !

I’m feeling that this was a bad choice ….

EDIT: it’s now 29 July and no replacement parts available. Another problem: the robot doesn’t clean back carpets as it seems to interpret it as a hole so it doesn’t go in.

Really disappointed with all this, I really just wanted a refund and my money back !

Disastrous. I bought everything through their official website, for greater convenience. Refrigerator, washing machine, microwave, pans, mixer, iron, etc... They sent it to me in 6 different shipments, having to request three free days to receive the merchandise. The washing machine hit. Some packages through SEUR, being at home all day just to receive the merchandise, the delivery man indicated on 3 different occasions that he was not at home. Now I am processing returns for everything. And another ordeal, in one day 3 different carriers called me at different times. When they brought me the new washing machine, they didn't want to take the damaged one, because someone else would come another day to pick it up. I'm still waiting. In the age of digital and intelligence, they demonstrate that there is very little of that. I don't give fewer stars because it doesn't stop.

Nefasto. Compré todo por su web oficial, para una mayor comodidad. Nevera lavadora, microondas, sartenes, batidora, plancha, etc... Me lo enviaron en 6 envíos diferentes teniendo que pedir tres días libres para recibir la mercancía. La lavadora golpeada. Algunos paquetes mediante SEUR, estando todo el día en casa justo para recibir la mercancía, el repartidor por 3 veces distintas indicó que no estaba en casa. Ahora estoy tramitando las devoluciones de todo. Y otro calvario, en un día me han llamado 3 transportistas distintos a distintas horas. Cuando me trajeron la lavadora nueva, no se quisieron llevar la golpeada, que vendría otra persona otro día a buscarla. Aún sigo esperando. En la era de lo digital e inteligencia, ellos demuestran, que de eso bien poco. No pongo menos estrellas por que no deja.

PLEASE NOTE INITIAL REVIEW ON TOP, UPDATED REVIEW BELOW!
We have purchased a number of this brands items. Coffee machine didnt last one year. Spoke to Lidl where the machine was purchased who told me to contact cecotec direct-never heard back from them so a 6 month old machine was thrown out.
The door on our new washing machine had a peice come off it within the first month. Ultimately the door was dropping when opened so we did manage to speak to cecotec and a engineer came out. He told us we had abused out machine-we are both nearly 60 and have used washings machines for a long time but we have never abused any item we have worked hard to purchase There is just the two of us,, we look after things! Just how would two near pensioners abuse a washing machine?? Despite the machine being still under warranty the engineer told us they may not cover the repair and he would need to speak to his team. Over one month has gone and still no word despite us reaching out to him. Seems like a cop out sadly. I just wish I read the reviews on here before investing in whote goods with this company. You know a company has the option of gaining fans or the opposite,, in this case it the latter and I will make sure my opinion is told to everyone who will listen and on every social media platform where I get the opportunity. I expect a message from customer care in response to my review where I will be invited to contact them for their immediate action but we all know this is utter tosh so with great respect do not dont bother.
UPDATED REVIEW
I did contact customer service, and I was so pleased to hear that they were going to replace my broken washing machine! This replacement has taken place. Thank you CECOTEC

Impossible to contact to return item. Microwave did not fit space allowed in kitchen. I have tried to call and email their support. No reply. Only 14 days to return item but no way to contact them. When you hit support or advise the links do not work. My order 135873547132795. Need to return for a full refund. This is why amazon is taking the business.
17 April 2024- once they saw this review CECOTEC was quick to assign a person to our request for return. An email indicated they would soon send return instructions.

Thieves lies and more lies
and now trying to just ignore me

Do not buy anything Cecotec
1 year 4 months 2 weeks and still no refund. I have left 3 reviews on here and twice Cecotec have apologised and said they would be in contact the other they just ignored me . 1 year 4 months and 2 weeks and still not heard anything. No money
No product
Customer service is an absolute joke

Order 136247411223684 passed more than a week ago, money was withdrawn. But no updates on its preparations or dispatching since then. Sent a message to the costumer service , just an automatic reply telling me they will look up my case, no further information since then. Seems like a scamming website

Run! Cecotec IS without any doubts the worst kitchen appliances company ever, my 5 year old son broke the handle of the wafle maker gently pushing down the waffle maker, it broke and scratched him (and i burned myself dealing with the mess) i had to call 3 times so the customer service would take m'y complaint, they then asked for infos in 2 mails to finally... Just send it back to Amazon since their only solution was to do the same, but first printing a mail order then sending it to them and then waiting again

After 2 weeks if just trying to signal a very dangerous item i got no apology, no more answer and i'm sincerely pisssed off

Please, for your own sake avoir this brand

I am writing regarding Order 134932407255415 which I placed on 24/03/2024.

Unfortunately, I have experienced significant delays in receiving this order.Given the unexpected delay, I would like to request a refund for the order and to cancel it.
i received no feedback from your side please cancel and provide refund

Thank you for your understanding.

I bought a product 3 weeks ago and they didn't send. I sent emails but I got no answer... I tried to call today, but the number was inactive. Today I cancelled my order for this reasons. Now I wonder if they are going to give my money back...

If this happened before the product arrive, imagine if I had any problem after the sale. I will never buy from this company again.

UPDATE: They refunded me 4 days after the complaint, which was faster than I expected, so I'll give one more star.

Placed an order more around 10 days ago, the order was not updating, had an option to cancel it, money is not back to my account, they dont answer emails, phone number is not existent. Im in the process if processing claims with police. This company seems total scum, stay away. But on the website they announce Spring discounts, when they dont communicate with existent clients and just steal their money
My order number is 134795750260936 if someone from that scam company decided to reply

UPD. they refunded me today 10 days after I was writing them in all possible channels. Because I left a negative review: located my case? Seriously? What is there to locate? You dont answer emails, you dont proceed my order, you dont send any feedback, your phone is not working. All clear as day. Im not going to remove this review if this is why you refunded I want everyone to be aware before appearing in this situation, spending time , money and in my case, losing bd gift for his dog. You should not provide services if you dont know how thats done

Dear Team,

I have ordered an air fryer from its website. But still haven’t heard anythIng from them. I logged in again to check about my order but its showing no order. Is this a scam?

Order id : 134336749322530

Once more I contacted Cecotec today and requested the logistics department's phone number so I could contact them myself. Even after 4 months of waiting, 32 contacts, they could not give it to me. The only thing they do is send my claim to the logistics department but they don't react.
Facebook group with more than 3500 members and they all complain about the company and the very bad customer service!

DO NOT EVER BUY ANTYHING FROM CECOTEC!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

no compreis la tv cecotec 55 pulgadas,en 7 meses se ha rota 2 veces,aparte de que de calidad deficiente no responden,no me atienden, son gente poco honorable

The company refuses to provide an official invoice for tax purposes. I made 4 orders via their Spain website in 2023. Only two of the orders appear in order history! When an invoice is requested, only a simplified invoice is provided, which is not acceptable to Spanish tax authorities. It must be an official invoice with different information than the simplified invoice. I contacted Cecotec via an email account that I got a response from once before. No response at all this time. By law, any company conducting commerce in Spain must provide an official invoice when requested. I am preparing a message to the Spanish tax authority (Agencia Tributaria) to advise them of the fraudulent operations. Meanwhile, if you need to order one of their products, do it via Amazon Business, where you CAN usually get an official invoice.

The company did contact me on 5 February and said they would get me the official invoices. More than 2 weeks later, I received nothing and my reply to their email also went unanswered. Preempt the stress, drama and aggravation that you will suffer and shop elsewhere.

Worst website ever i had ordered an glass blender and received a cheap worst something in the name of vacuum cleaner I’m so frustrated I call to their customer care every day. I have emailed them. I have also messaged them on Instagram. I have tried all the possible way to get a refund or an exchange of the product but nothing seems to be happening. It’s been one month now that I have been trying. This is such a scam place because on the website it does not show my order as well but I have ordered from the same email. But when I login into the website, it does not show my order in the order section. I am very frustrated please someone tell me what can I do in this situation

I wish I had read the reviews before buying anything from this company.

I placed my order on the 2nd January, 9 days ago and I have heard nothing from Cecotec or their delivery company.

When you go on to the Cecotec website to complete a contact form it does not allow you to submit the contact form.

I have contacted their delivery company twice in the past two days and I have had no reply at all.

The company says that they use customer feedback to improve, the last seven reviews have all been 1 star.

To sum up I have paid a lot of money for an item that I have no idea when or even if it is going to be delivered and no way of canceling the order.

I wonder what the aftercare service is like!!!!!

Use this company at your peril.

Ordered a 1.7 litre kettle via Amazon. ( So both companies can share the blame).
I chose the kettle. Placed in basket. But when you go to "Buy now" the item changes to a 1litre kettle.
Fortunately, doing the order via Amazon. Their customer service and returns policy leaves Cecotec's down the toilet, reading the reviews.

Dear Cecotec. By your 'standard reply' to the above. It is easy to see / read that you have total disrespect or care for your customers or business. Such a shame.