Stone Island Reviews 

This is the second time I bought a stone island jacket this time an item on sale with a price tag of 430 euro's.
When I purchased the jacket I did not get any order confirmation, this gave me doubts but I still managed to complete the order because it's the official website. A few days later I got an mail from stone island saying I had to e-mail them back because something with the payment went wrong. So I mailed them but no response and now I'm just waiting for my money. I would not recommend buying an item online.

UPDATE: It has been one week later now and I have my money back!

Not sure with the bad review around here. I bought a sweater online on 15/1 and received it saturday morning 18/1 with DHL. Got confirmation email immediately after purchase and shipping email the day after. Item arrived and was of gorgeous quality.

Ordered an item via the webshop, stoneisland.com, payed a total amount of 543 euros but never received confirmation or an order number.

Customer care does not respond to e-mails.

Please do yourself a favor and do not order via the webshop, its a scam.

Stone Island yet again let down by their choice of delivery service.

Get with the times , £4.99 delivery , no way of knowing when its going to turn up on the day and extremely slow in processing orders .Jacket ordered on the 26th December , earliest delivery date was the 7th January .

Jacket was perfect , but won't use their website again down to the poor communication and crap delivery service .

Took 9 days for my order to be dispatched. Disappointing given the extortionate prices.

£5 delivery charge regardless of cost of the order is ridiculous in itself - but made even worse when they take 5-7 BUSINESS days to ship. Charging £5 delivery and an item taking 10 days to arrive is criminal. Especially considering the cost of the items the brand sells.

UPDATE - Been a week since I ordered and still nothing.... (they've taken the money though, obviously)

Purchased a jacket for the first time from their website. It wasn't cheap but it's a Stone Island jacket so say no more. After I made my order I decided to read some reviews and was quite shocked at what I read. Still I didn't need to worry and I my order was dispatched the very next day and arrived via DHL without any issues at all. Would defo use this online company again!

The manager in the Stone Island store in Covent Garden is so rude. Always in a bad mood. Someone needs to remind him that the store isn't his dad's company - so he has no right to walk around in a strop. Lets be honest stone island has become cheap and tacky over the years. The quality of goods is the same as Primark (no offence Primark - I love you).

They are villians and scammers

Honestly this Business is amazing, i ordered a stonie jacket and some jeans very recently and it came next day delivery straight to my door and it was amazing, before this however i did have a problem where my order was very delayed however customer support, sorted me out and after calling them i received my product same day

Just thought I’d leave my review and experience with SI online. Fortunately I have not had any problems with any orders albeit they can be slow to process orders. I am a collector of the more special pieces and know a lot of people who do the same and I’ve not heard any big complaints, only people saying delivery is slow. Last year I ordered L and XL presidential ice knits and 1 arrived before the other and decided to cancel the other, they happily did this over the phone and received my refund within 5 days no problems. I would order from them again as I have for a few years but if anybody does have any problems I suggest Calling them. Hope this helps.

Bought my grandson stone island jeans for Christmas, tbh I wasn't happy with the price, or quality, but he'd set his heart on them and it was his present, but I felt like I'd been mugged when I handed over the money. I hoped I'd be proved wrong, but no I wasn't. By April despite only wearing them at weekend, and not every weekend, they had faded badly. I had only washed them 3 times inside out and with colour safe detergent. Now they have worn through completely and are useless. My opinion on these jeans is dont waste your money, they are overpriced poor quality and I wont be buying them again, fortunately my grandson has seen for himself the poir quality and he is looking at other brands.

Customer service is awful and they have only 1 delivery option which is standard. Collection at store is not possible. Couldn't receive my order because the delivery address was not a registered place of work but a residential flat that wasn't the billing address. Customer service were unhelpful, not caring or willing to help find a solution. Really not necessary to make it so hard for customers to buy from you!

Had an issue with an order
Basically I bought an overshirt
Received it hung it up in the wardrobe
2 weeks later going on holiday
Put in on and noticed a very small hole mark
Emailed them albeit on holiday
They responded immediately told me get in touch when I returned
They asked for a photo to review then
Paid for it to be picked up
Offered a refund or replacement
and future discount on any future purchases
I took the replacement
Got it within 48 hours along with some really cool stone island bags
Probably the best customer experience ever

overpriced bad quality with no customer service.
ZERO stars! never again

Perfect. I bought an item during sale and it arrived 4 days later. Got a bit worried during reviews so I contacted their email given and they replied with relevant details to my question. Will be buying again!

further to my previous review. I returned the order first class and provided proof of postage. It shows as delivered with no signature , royal mail have also confirmed it has been delivered to the address. Stone Island dispute this and are refusing to refund me. They claim there is no evidence and that we are essentially lying. Awful Customer Service

Nice stuff, quick delivery

Really disappointed having been a loyal customer of the brand for over 15 years. Ordered a sweatshirt, was sent jogging bottoms and it took a week for them to even send the delivery. Have had no response to my email asking if it could be returned to the Soho store rather than by post so have just forked out to return by special delivery. I'm keeping an eye on this as no doubt the refund is going to take ages to come through. Quite off-putting, all in all.

To be honest I didn’t want to give them a star at all. Does this service actually exsist ?