Berlin Packaging | Stocksmetic  Reviews 110

HORRIBLE company. They do not care about their customers. This is now the 2nd time I have received ALL broken jars, missing packages. They refuse to file a claim with Fed Ex so that I do not have to pay the duties and taxes for product I cannot use. They say the refund is processing but I have had to open a dispute with my CC company. I truly wish I would have read the reviews prior to purchasing from Stocksmetic. Shame on you for treating people with such disrespect and you are basically stealing money.

I have purchased from this company in December 2025, but the caps didn't match the sprayers as they were screw caps, not suitable for a spray neck.
I notified the company, purchased the matching sprayers and asked for a return and refund.
First I was told that I would have to pay a 15% restocking fee and pay for the postage by myself.
Since any EU online seller has to accept withdrawals within 14 days the restocking fee is unlawful and I told them so, but sent the item back at my cost.
My tracking proves the item has been delivered back 5 weeks ago, but I still have not received my refund of about 105 €.
I have emailed several times but they have nothing but multiple excuses.
I am going to escalate the case with PayPal now, as this is absolutely unacceptable.

20 days and STILL WAITING.

I am in the UK.
My bottles are in Italy ‘

I ordered on August 7th.
I have rang several times. It says 3-5 days deliver
It is now August 27th…
Still no sign.

Apparently it’s because the droppers have to be assembled I was told in-house.

I have since found out from a friend in Italy. They outsource this.

It says 3-5 days delivery on the website ??? 20 days and STILL WAITING?

MY ORDER IS SMALL.

This is not a good way to run a packaging business.

DO NOT BUY FROM !!!!!!
Absolute disgrace of a company.
Tried to get refund, and denied, eventually they said they would accept refund, however i had to pay for shipping.

after this i sent the packaged (£95 shipping costed me)

to get an email from courier saying the company have not accepted parcel so it will be sent back.

So i have not only lost £500 in purchasing this, i have also lost £95 shipping fee.

Their products are way over priced and not great quality.

I have now decided to take this further and raise a dispute to a higher authority.

Do not buy from them absolute discrace!!!

Unfortunately I have to confirm the bad reviews here. Paid for the goods, didn't receive any and despite repeated requests received no feedback.

Excellent quality bottles, exactly as described, pure white color. Thank you!!

Good variety of products but a bit expensive and several times I had to wait quite a lot for them to reestock.

AWAY WASTE OF MONEY AND TIME deliver a large order to the wrong address and do not take responsibility, waste of time and money, they do not wish to ship to the address indicated on my original order nor making a refund is theft. The only thing they know how to do is respond that it is the carrier who is responsible.

Dear Customers service

You often reiterate the same points mechanically. It's unfortunate because it seems there's a lack of attention to the details in my messages, leading to responses that are somewhat off-topic.

First of all, I kindly ask you not to claim that I came to defame or lack honesty. In the third paragraph, I clearly state the misalignment of the box faces due to an error in the design that I made. It's possible that the French language might make this less evident, but the main point remains. However, that is not at the core of the issue. The problem lies in the fact that I never approved the launch of the box production, and I did not have the opportunity to verify the template before production. When it comes to printing something on any material, it is imperative to send a press proof document for the client to approve what will be printed. In your case, there is an online procedure, but unfortunately, it does not appear to be activated yet for customizing boxes, unlike that for bottles. I reiterate that I did not approve the production of the boxes. You made this decision on your own, and according to Federica, your design service does not verify designs. Thus, I maintain that you are at fault, and it is crucial to allow the client to approve the template before the launch of production, especially when dealing with 200 pieces. This holds true regardless of your business model, despite what your general manager, Davide Quagliuolo, might mistakenly believe.

When I raised the question of why I shouldn't simply cover the chassis costs, as that seems to be the point of contention, the answer was evaded. Instead, I was told that the only option was to place a new complete order if I wanted to change the template. Otherwise, a free reprint was suggested, but with the same template. Allow me to emphasize that this demonstrates a lack of transparency. Let's not forget that your boxes had questionable quality with various defects. Initially, despite visual evidence, you denied these quality issues. It was only after sending back the 200 boxes that you admitted that, strangely, the sample from your lab might be without flaws, but the 200 boxes you sent were indeed flawed.

Regarding the droppers, I explained the situation in detail, but I fear you may not have understood everything due to the French language.
By the way, I just noticed something interesting. A few days ago, all droppers were still in stock, and today, none are left. I hope you take this opportunity to update all photos to avoid misleading customers. As an e-commerce site, you have the responsibility to reassure customers by adhering to your own procedures, minimizing errors, and being transparent.

In conclusion, as your general manager, Davide Quagliuolo, so aptly expressed, it seems you prioritize speed over compliance and quality. Customization for boxes appears to be a service you do not handle correctly. Perhaps this is something you recently added, explaining why your process is so incomplete and non-compliant. Whether you accept criticism or not is your concern. However, I want to remind you that I have all the exchanges and actions I have taken to find a solution to support my statements. Under no circumstances will I accept you claiming that I am defaming you.

PS: I was able to locate the Stocksmetic Packaging Google Business page by searching for "Stocksmetic Packaging". It's worth noting that this information might be helpful for others looking for the company on Google. Don't forget "packaging after Stocksmetic

Costumer support is super helpful, they do really great job while answering questions and helping with problems. We had few mistakes because of warehouse, but costumer support helped to solve these problems.

Great quality of cosmetic packaging, friendly terms of sale and really great service. Even when we had an issue with the first delivery, customer service offered a great solution!

the best service, attentive, instant help on any issue, excellent product quality. Very recommend!

I am happy with my delivery. Quick, and everything was delivered with nothing broken.

We have been using STOCK MEETICK for...several years now and we are very satisfied with the quality of the products and the service provided by this company. We would have no problem recommending them for small production runs or larger orders.

There are some bad reviews but if you look at the date you will see it was in 2022, they were in a smaller warehouse and yes we did experience some delays, however, they have since moved to a much bigger warehouse and their lead time has dropped from 8 weeks to 6 weeks (printed) and they have much bigger stock of all the bottles I use. They have small MOQs which are perfect for small businesses and their customer service is great. Highly recommend. :D

The promptness of reaction of stocksmetic staff

The team is always professional and helpful. They are answering emails quickly with good support.

Excellent customer service and a great selection with low MOQs. Perfect for my needs!