Stiltz Homelifts Reviews 

690
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 112 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the professional installation teams for being exceptionally polite, working efficiently, and leaving the work areas completely clean. People consistently note that the home lift systems are reliable, operate quietly, and significantly improve daily mobility and independence around the house. However, some customers also noted high costs or unexpected expenses regarding extended warranties and ongoing maintenance charges. A few reviewers experienced initial installation hitches, missing parts, or minor delays that required extra follow-up visits from technicians. Some people also mentioned having to chase the company or experience scheduling delays for annual maintenance calls.

What people talk about most

Service

Customers had positive experiences with service, frequently highlighting professional staff, timely... See more

Product

Clients share positive opinions on product, expressing deep satisfaction with its reliable daily performance... See more

Staff

People report positive experiences with staff, highlighting that installers, engineers, and workers are... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how the product works... See more

Facilities

Reviewers mention positive feedback about facilities, noting that the lift makes homes manageable and works... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Kept appointment times during the survey and installation stages. Helpful follow up visits. Whilst at this stage we do not personally use the lift for ourselves has been very useful in moving he... See more

Company replied

Rated 4 out of 5 stars

Fantastic company very professional from start to finish. The lift is a life changer and helps us stay in our own home without the hastle of moving. The installation was great and the installation cr... See more

Company replied

Rated 4 out of 5 stars

We are extemely pleased with our lift and it has made a big difference to getting upstairs for my husband. The process from start to finish was very good and the workmanship excellent. The guys wer... See more

Company replied

Rated 4 out of 5 stars

I moved into a house with an existing Stiltz lift belonging to the previous owners who planned for removal and a re install in their new home. NO communication what so ever from Stiltz as to... See more

Company replied


Company details

  1. Mobility Equipment Supplier

Written by the company

Stiltz is the UK-based manufacturer and installer of the elegant and compact Stiltz Duo and Stiltz Trio Homelifts. The products are ideal for getting around your home if stairs are becoming a challenge; the Trio+ will accommodate a full-sized wheelchair if needed. So whether you need a little extra help now, or are future-proofing and planning for the coming years, make your life easier with a Stiltz Homelift.


Contact info

4.2

Great

TrustScore 4 out of 5

690 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(690)

112 reviews in the last 12 months

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Rated 5 out of 5 stars

Making my home manageable.

The lift makes my lovely home manageable for me.
We had initial teething problems when it was installed 2 years ago and these took a few visits from engineers to solve. But since then I've had no problems. The engineers are always friendly and efficient.

3 February 2026
Unprompted review
Stiltz Homelifts logo

Reply from Stiltz Homelifts

Hi Wendy, thank you for sharing your experience with Stiltz. We appreciate your honesty and are glad to hear the lift has helped your home to be more manageable.

Rated 5 out of 5 stars

Well Organised

From the salesman's visit to the completed lift, the whole process was efficient and well run.

3 October 2025
Unprompted review
Rated 4 out of 5 stars

Well I can say it wasnt cheap installed September 2025

Well I can say it wasnt cheap, but it hasbeen worth every penny. During the 1st 12months there were a few teething problems, they were reported and attended to very quickly. The installation went well due to good workers who were very polite.
This lift has been a big asset to my life, no falling down stairs, moving washing and certain goods too heavy to to carried by visitors.Ican certainly recommend this product. It has made my life a lot easier, easy to clean.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

A Caring and Professional Company

While there were some initial hitches during installation, parts missing or incorrect. These were quickly resolved. The aftercare service is second to none. When I have needed to call the telephone is quickly answered and the problem addressed. All the staff from installers, to service engineers and co-ordinators are very professional but also very friendly and eager to help.
I would 100% recommend STILTZ to anyone thinking of installing a home lift

30 May 2025
Unprompted review
Rated 5 out of 5 stars

The Stilz Homelift

We purchased a Stilz Homelift three years ago and the best thing we have did as my wife was having trouble with stairs.
We took out a warranty plan but have never had a problem but are assured that if we needed help Stilz maintance would be on hand. We do have a yearly service agreement.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

We have had the lift (Trio) for over 2…

We have had the lift (Trio) for over 2 years now, and it has been very reliable in use. My wife finds it so much easier than a stairlift for getting up- and down-stairs. A minor drawback is that there is not much clearance to get the wheelchair through the doorframe. The lift is also perfect for moving heavy objects (e.g. suitcases, vacuum cleaners) between floors.

28 January 2026
Unprompted review
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Reply from Stiltz Homelifts

Hi Tony, we appreciate you taking the time to leave your honest feedback. We are happy to hear the lift has made life much easier for your wife.

Rated 5 out of 5 stars

Why struggle when you can install a Lift?

Having a Stilz lift installed was the best decision we've ever made.
From the installation to the present day we are extremely pleased.
Life has been made much easier.

28 January 2026
Unprompted review
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Reply from Stiltz Homelifts

Making life easy for our customers is exactly what we're all about. We are grateful for your lovely review, Mary.

Rated 5 out of 5 stars

GREAT LIFTS!We arranged for 2 Stiltz Lifts to be…

We arranged for 2 Stiltz Lifts to be installed in our home and we have not regretted that decision in the least. Ours is a 4 Storey house … so lots of stairs to climb. But not anymore!! We do still use the stairs as excellent daily cardio exercise BUT no more problems with weighty items … when bringing in the weekly shopping or moving heavy items from downstairs to upstairs of from upstairs to the lower floors. The lifts are excellently constructed and run smoothly. A year after being installed (recently.) an engineer came to service them as per the Contract. Wonderful workmanship , excellent installers, GREAT product, really helpful Staff, Engineers & Installers

27 January 2026
Unprompted review
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Reply from Stiltz Homelifts

Thank you, Hugh, for such a wonderful review. It's great to know your lifts have had so many benefits and that everyone involved with the installation were helpful.

Rated 5 out of 5 stars

My Stiltz lift is so important to me without it I couldnt go upstairs in my home

My Stiltz lift is so important to my general well being and ability to go upstairs. I recommend anyone who has mobility issues to consider ( if you have the space) these lifts. This is my second lift at two different properties. It has made such a difference. Service is great and costs are low(ish).All in all it has been a worthwhile purchase

26 January 2026
Unprompted review
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Reply from Stiltz Homelifts

Hi Philip, thank you for sharing your experience with Stiltz. We are glad the lift has made such a difference so you can go upstairs again.

Rated 5 out of 5 stars

Brilliant lift allowing access to all areas of our home.

I am a paraplegic wheelchair user following a cycling accident. I looked at a few companies before deciding on Stiltz. There were a few hiccups during installation due to communications between the Stiltz surveyor and the installation team. Communications between the two changed, initially we could talk to either directly, that changed and we had to go via Stltz installation office. However the installation was completed ready for my return for Salisbury spinal rehab hospital. We had a small extension built to house the lift. This allowed the lift to access the three levels of our house. Our house is built on a slop and the dining room is on an intermediate level between the living rooms and the bedrooms. This allows my wheelchair access to all levels in the house and has proved just perfect. The lift fits in well and does not detract from the overall appearance of the house. I am really pleased with the lift, it is easy to operate and can recommend Stiltz to those considering a house lift.

13 June 2025
Unprompted review
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Reply from Stiltz Homelifts

Hi Martyn, we appreciate your feedback and are happy that the lift was ready for your return from hospital. Being able to access all levels of the house can make a real difference to comfort, independence and settling back into everyday life at home.

Rated 4 out of 5 stars

Kept appointment times during the…

Kept appointment times during the survey and installation stages. Helpful follow up visits.

Whilst at this stage we do not personally use the lift for ourselves has been very useful in moving heavy items. It was vital to enable a elderly relative to visit.

Have been spreading the word to friends and family.

25 December 2025
Unprompted review
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Reply from Stiltz Homelifts

Thank you Helen for sharing your experience. We are glad the lift has had many benefits and helped your relative when visiting.

Rated 5 out of 5 stars

Roomlift

From the salesman calling to the completion of the room lift everything that was said and done was in my view very professional
There was no mess left and the workmen were very polite, and they explained every stage of the work being carried out.
I would not hesitate to recommend

20 October 2025
Unprompted review
Stiltz Homelifts logo

Reply from Stiltz Homelifts

Hi Kevin. Thank you for your recommendation and your kind words about our team, It is truly appreciated

Rated 5 out of 5 stars

Very prompt and excellent service workforce…

Very prompt and excellent workforce when installing the life , a few teething problems initially but again prompt service and excellent communication skills. This lift has made life so much easier and enabled the consumer to continue living at home independently

26 November 2025
Unprompted review
Stiltz Homelifts logo

Reply from Stiltz Homelifts

Hi Pauline. We really appreciate your feedback and its great to hear that the lift is helping make life so much easier. We are very proud that our lifts can have such an impact

Rated 5 out of 5 stars

Stiltz Duo Home Lift

Having had our Stiltz Duo Lift now for over a year, we can say that after being used several times a day, it has given fault free operation. The 12 month service was carried out efficiently and courteously at a time to suit us.
We would certainly not want to be without it and so have no hesitation in recommending Stiltz Home Lifts.

26 January 2026
Unprompted review
Stiltz Homelifts logo

Reply from Stiltz Homelifts

Hi Kenneth. Thank you for your great review. Its lovely to know that your lift is such a great addition to your home

Rated 5 out of 5 stars

First class in every way

First class in every way. Excellent workmanship, on time, on budget: unreserved recommendation.

3 February 2025
Unprompted review
Stiltz Homelifts logo

Reply from Stiltz Homelifts

Thank you for your review and recommendation - we truly appreciate it

Rated 5 out of 5 stars

Our larger Stiltz lift's a real asset

We purchased a larger Stiltz lift over a year ago as we couldn't go up and down stairs carrying anything. It holds two of us and belongings comfortably and is quiet and quick and easy to use. Loved the safety features which work well. Instalation was done well by friendly and professional staff. We took out a 10-year service ontract which seems to work well too. It's been a real asset.

26 January 2026
Unprompted review
Stiltz Homelifts logo

Reply from Stiltz Homelifts

Hi Malcolm. Thank you for letting us know how much of asset you lift is. We truly appreciate the feedback

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