Stilo&Stile Reviews 

9,972
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,774 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide range and excellent quality of products, highlighting the extensive selection of fountain pens, inks, and stationery. Many appreciate the detailed product photos and writing samples provided, which instill confidence in their purchases. The ordering process is described as easy and efficient, with products arriving quickly and securely packaged, often ahead of schedule. Reviewers also commend the prompt and helpful customer service, noting quick response times and effective problem-solving. However, some people mentioned issues with tracking information being vague or not receiving email notifications for order confirmations and shipping updates. A few customers also noted unexpected customs charges despite advertised free shipping, and occasional delivery problems with specific carriers.

What people talk about most

Product

People report positive experiences with product, highlighting the excellent quality and wide selection of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the excellent condition and... See more

Service

Customers had positive experiences with service, consistently describing it as quick, great, and... See more

Order

Reviewers mention positive feedback about order, with many expressing satisfaction with the easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I thought buying from overseas would be a huge, expensive pain with the current administration’s tariff taxes and elimination of duty-free shopping on items under $800 (de minimis). Stilo e Stile... See more

Rated 5 out of 5 stars

Ordering was straight forward and helpful; this was a pre order and thus was offered a discount; got my fountain pen within the stated time frame. It was packed perfectly and thus received in top cond... See more

Rated 5 out of 5 stars

Ordering at Stilo e Stile is always such a good and nice experience! Customer service is really good, packages are sent quickly and secured. Range of products is very nice (especially considering the... See more

Rated 5 out of 5 stars

I'm always happy to make some deal with Stillo &Stille while every time I get good price, fast delivery, quality products! Very happy, and I recommend Stillo &Stille to everyone who has a passion for... See more


Company details

  1. Pen Store

Written by the company

Stilo&Stile is a Manifesto of unconditional love for the product. The driving force is the willingness to recreate an ancient and lost relationship with handwriting without getting lost in anachronism but rather looking forward to a technological research, to new competences and future project. Our mission is to welcome enthusiastic, curious people and even neophytes for handwriting in a place of sharing where all can approach with our products. We started with a physical store in Rome (Italy) in 2004 with the desire to create a physical place for sharing. Passion and care for the details drive our project, pushing us constantly search for quality, innovation and craftsmanship. Stilo&Stile is like a time machine where you can project yourself in past gestures and traditions yet keeping on open mind on the future at the same time.


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(9,972)

2,751 reviews in the last 12 months

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Rated 3 out of 5 stars

Excellent Store, Disappointing Delivery Service

I had a very positive experience with this store. They offer an excellent selection of fountain pens, inks, and drawing supplies, and the products were exactly as described. The customer service was friendly and professional, and I really appreciated the availability of items that can be difficult to find elsewhere.

My only disappointment was with the shipping company. The delivery process was not as smooth as expected, and it affected an otherwise excellent shopping experience. This is not the store’s fault, but I hope they consider working with a more reliable courier in the future.

Overall, I would definitely buy from this store again because of their great products and outstanding service.

19 June 2026
Rated 5 out of 5 stars

Great company!

This awesome company is one of the few, if not the only one, that is capable of delivering fountain pens and inks to my country! You saved my life, we have a huge ink shortage in here. My goods are still on their way, but the customer service is awesome, all of my many questions were answered quickly. I can't rate delivery, because my goods are still not shipped. But I am sure that all of the products I've ordered will be great!

19 June 2026
Rated 5 out of 5 stars

Superb customer service

Superb customer service, very kind and very knowledgeable about their products. Everything went so smoothly. Will definitely shop here again.

26 June 2026
Rated 5 out of 5 stars

Grateful for the kindness

I was very surprised and truly grateful with the kindness and attention when I wrote to ask some doubts. The answer and the words they choose to write an email to a client were comprehensive, polite and really kind. It is not common to find this level of care to a client, therefore, I appreciate this.

24 June 2026
Rated 5 out of 5 stars

Another purchase with excellent service

Another purchase with excellent service. The previous fountain pen I bought was writing a bit too wet for my liking so I asked advice on which grinding to get for the fountain pain (of the same brand) as I was not sure which of the two I was looking at would be the right choice.

After some back and forth e-mails about what I was used to, what I was expecting etc. they advised me which grinding to get. Not a quick standard answer but real attention for the customer's needs/expectations.

Their advice was spot on. When the pen arrived with the custom grinded nib the writing was what I was looking for and the pen also arrived well packaged and even a bit earlier than estimated.

16 June 2026
Rated 5 out of 5 stars

Stilo stylo me-oh my-oh

An easy to use website, a wide selection of pens and frankly excellent tracking of the package on the continent and in the isles. The Benu and array of inks was received with great joy.

24 June 2026
Rated 5 out of 5 stars

I love Stilo&Stile ❤️

I love Stilo&Stile. They have so many beautiful items for people who love fountain pens, inks and writing. Valentina helped me secure my dream pen when a small restock was expected to arrive. She was extremely kind and helpful, so if you have any questions don’t hesitate to send a message as the customer service is top notch. My order was shipped and delivered both fast and securely packed. A new favourite shop for me, I will definitely buy here again in the future. Keep up the amazing work! ❤️

24 June 2026

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