St Frock Reviews 

221
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, most reviewers were unhappy with their experience overall. Customers frequently express dissatisfaction with the strict no-refund policy, often receiving only store credit for returns, which many find frustrating. Many people found the clothing quality poor, describing materials as cheap, thin, and prone to damage, especially considering the high prices. Reviewers also consistently reported issues with inaccurate sizing, leading to items not fitting as expected. Some people were dissatisfied with customer service, particularly when resolving problems like faulty items, often feeling blamed. However, some customers praised customer service for helpfulness and quick responses, also finding certain products beautiful, well-made, and good value.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many expressing significant dissatisfaction... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers expressing significant disappointment.... See more

Refund

People report negative experiences with refund, as many customers express frustration because the company... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing satisfaction and... See more

Price

Reviewers highlight significant dissatisfaction with the pricing, often feeling that the quality of items... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The quality has gone downhill over the past 2 years. The sizing is rarely accurate and the shapes and fabric are not as well made as the once were - I’ve sent three orders back in a row now…(about to... See more

Rated 3 out of 5 stars

The service is fine and some of the dresses are lovely. However, simple things are overlooked. In this particular dress, no darts means that the under bust tie is unflatteringly high at the front. Th... See more

Rated 3 out of 5 stars

I just received my order from St Frock and the shipping was quick and I live in SW Qld so excellent shipping... However, some of the clothing is poorly made & I got a midi shirt dress and it had alrea... See more

Rated 4 out of 5 stars

Ordered a beautiful dress, the Phoenix, only problem the zippy was I think faulty. But St Frock answered my chat & email straight away, which SETS THEM APART FROM ALL OTHERS, it's so important that cu... See more


Company details

  1. Women's Clothing Store

Written by the company

St. Frock is a Sydney-based Australian women's online fashion boutique. Shop the latest trends in ladies clothing. Spend $100 & get free shipping.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

221 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.7

All reviews

(221)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love St Frock

I love St Frock. They have clothes for every occasion & are priced right. They have an easy returns policy & you can contact them quickly online if needed. I cannot recommend them enough.

17 February 2025
Unprompted review
Rated 1 out of 5 stars

I didn't even want to put one star

I didn't even want to put one star! I cannot believe that on-line clothing stores will not offer refunds. They are not the only one either. I was naïve and desperate trying to find a dress for my daughter's wedding and spent nearly $400 buying three dresses in the hope that one of them was going to be suitable. Unfortunately none of them were and when I went to return them was told that they only do store credit. Warning! Do not purchase from this business unless you are 100% sure you want to keep the item.

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Easy to deal with for a dress for every occasion

St Frock has been my go to for the last few years for nursing clothes, maternity clothes (even though not maternity dresses, they double up as suitable for maternity), end of year awards and functions, every day, lunch with the ladies, birthdays etc. A flattering dress for every occasion. The rare times I require a return, these are made do easy. Customer Service is always quick to respond by email and easy to deal with.

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Mother of the Bride!

Thanks for the fabulous dress I wore as “Mother of the Bride” on Saturday 4th January, I felt fantastic in my dress and received so many wonderful comments - so grateful for your service 🥰

4 January 2025
Unprompted review
Rated 1 out of 5 stars

Rimini Dress…

I recently purchased the Rimini Dress in Blue Print with White Ric Rac Trim and am disappointed with the quality. For the price I paid, the material feels cheap. AndI noticed two holes in the pockets as soon as I put my hand in them. It's unfortunate that there's no way to leave a direct review on their website to help them improve their products. Should listened to my guts not to purchase the dress.

2 January 2025
Unprompted review
Rated 1 out of 5 stars

Cheap material

Cheap horrible clothing, badly made. Will only give store credit, so be very sure you want the cheap made clothing because it’s all you’re going to get

31 December 2024
Unprompted review
Rated 5 out of 5 stars

Perfect dress

Looking for perfect dress to wear for my baby’s gender reveal until i stumbled up on StFrock.
Found an amazingly perfect dress to match my theme.
Dress was so pretty and cute 🥰
Received plenty of compliments on the outfit.

8 December 2024
Unprompted review
Rated 1 out of 5 stars

Be aware they are very unhelpful if you…

Be aware they are very unhelpful if you accidentally order the wrong size. I emailed them very quickly after placing my order and days before my order was shipped. I had to wait for it to be delivered, return it, wait a further 5-7 days for a credit voucher to buy the new dress. NO REFUDS!!! So even if I reorder the new size straight away NO REFUND for the returned dress. Now the dress is out of stock!!!! Yes it was my fault but I a very disappointed customer.

28 November 2024
Unprompted review
Rated 1 out of 5 stars

Not plus sized

Couldn't fit their biggest size (I usually wear 18-20) and they refused to provide a refund, only offering store credit for a store I can't use. Body discrimination and theft

31 October 2024
Unprompted review
Rated 5 out of 5 stars

St Frock is my go to online clothing…

St Frock is my go to online clothing store! Over the years I have found the quality and sizing to be consistent. My orders always arrive quickly and the returns process is simple. I also find messages/emails are responded to quickly and staff are very informative and helpful. Thanks St Frock 😊

17 October 2024
Unprompted review
Rated 1 out of 5 stars

SCAM.. Their own policy takes away your consumer law rights

SCAM, buyer beware. If you are needing a return they don't offer one as their policy strips you of your own ACCC Consumer Law protection. Do not order from St Frock. Junk Shein style clothes and no return accepted for a refund. They should be investigated by ACCC, have lodged a complaint.

20 September 2024
Unprompted review
Rated 1 out of 5 stars

St Frock is Shein with the extra $$$

I have been buying from St Frock for years because I loved the material the clothes were exactly what was advertised and the sizing was perfect... I am always boasting about how good it is and spent 1000s... Just received my recent order after spending 600 knowing the clothes are usually really great.... Heartbroken. Won't be buying from them again. They have decided to cut corners and provide cheap plastic material for there clothes and use cheap buttons instead of elastic waist or zips I am so disappointed if I wanted cheap material I would save myself 90 per dress and spend 20 on shein for the same material.
You have lost a high paying customer.
Ta

26 September 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful Customer Service

Made contact with St Frock through the chat feature and was connected with Ally. She was wonderful in responding to my query and following up with me to ensure that the query I had had been resolved quickly and successfully. Thank you Ally and team 💖

3 September 2024
Unprompted review
Rated 5 out of 5 stars

St frock has amazing quality fabric and…

St frock has amazing quality fabric and good designs available in reasonable prices. ive got a wardrobe full of clothes from this brand now. Placing an order is easy and so are returns, the support team is quick to respond to queries and makes the entire customer experience amazing. highly recommend the brand/shop.

20 August 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, response time, resolution of situation and amazing range of collection to cater to different choices. Thank you very much!

8 August 2024
Unprompted review

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