Stewartlongton Reviews 

Couldn't fault the service from start to finish, great accessories shop too!

Daryl looked after us from the start, to collecting our new caravan. Very professional and knowledgeable of the product.

Excellent customer service from Steve at Stewart Longton caravans. He was very professional, explaining the check process during the sale of our caravan to the company. The price agreed on the phone was paid. I wouldn’t hesitate to buy a vehicle from Stewart Longton’s in the future.

We recently purchased a caravan from Stewart Longton. The service we received was fantastic, staff at every level were helpful, informative and nothing was too much trouble. Over 30 years we have purchased caravans from many dealers in the north west, I have to say this company are in my opinion one of the best. Thank you

I wish there were zero stars as that is what they would get. I enquired 4 times about a caravan via email and phone and no one got back to me. Dreadful customer service. It's as if they were holding the caravan for someone else

Absolute disgrace of a company - any faults you reports under warranty they fail to order the parts required and just fob you off -they lie to you telling you parts you can easily find online don’t exist , they order parts you request additionally at over £1K then tell you they can’t fit them but they’ll find someone who can -may be next month maybe not -they tell you broken essential safety parts (seatbelt clips) don’t exist ….and that is the extent of their so called professional services -spent £65 K and I’ll be asking for a refund -AVOID LIKE THE PLAGUE these are a bunch of cowboys

Excellent experience with the service department. The panoramic window in our caravan cracked and was allowing water ingress. Katie arranged for us to take it to have a temporary repair the day after despite them being extremely busy with other work. Paul and Chris very helpful and the work was done quickly. Now waiting for the warranty to have the full repair done by themselves. Thanks Anne and Geoff Mort.

Just had my caravan serviced again at stewart longtons ,chorley and a warranty job at the same time ,great customer service, everything done on time ,spot on ,staff as usual very friendly and helpful ,caravan lovely and clean inside out ,thanks again all at longtons .

Good morning
This is by no means an attack, and I'm sure you have satisfied customers too. I am merely going on the experience we had with the problems we had. I understand things can happen and go wrong, but your customer service was not good. Staff were rude and came across as if we were a burden to you. Customer service should be top notch anywhere, and it wasn't at Stewart Longton.

Terrible service and terrible
Company. Avoid at all costs. Damaged my caravan whilst in their possession. I bought van to be able to go away and relax after being diagnosed with a serious illness but relax is the opposite to what I have had to do since I bought it off these jokers. Will not come
To me when I need a repair, have to sort out and drive myself and van to them. Not good when I am seriously unwell. They take your cash and then you’re on your own. Seriously don’t bother. Use another dealership. Oh and they stole some items from it.

I know a few people in my club with similar experiences from
These and so will get them to leave a fair review too shortly :)

I myself did not purchase a caravan from stewart longton, my daughter did. It was a beautiful van but the customer care and services she recieved were not good. I was with her when she bought the van, and with her when we had to take it back. I do remember that the team were very unfriendly and seemed rather put out. We were kept waiting around for a while also. We had to drive around 90 miles to take the caravan back to them for repair costing a substantial amount in fuel. This is not good customer service considering we paid a lot of money for a brand new caravan that should not have had issues in the first place. In my opinion if you purchase a van from them or anywhere else and are not happy, or it has issues, they should come to you. After all you are giving them a substantial amount of money, and so in return you should not have the hassle of taking the caravan back to them. They should go out of their way and come to you.

Fine until they had our money. We purchased the caravan at the caravan show at the NEC. We were their only customers over the whole weekend. We purchased the caravan with no issues. However, a couple of years later we found that the caravan had a leak. We took the caravan back to them for repairs. It was found that the boiler had a leak. They told us that we would have to take the caravan to pay for a damp test despite the caravan being practically brand new and despite us having the service report which was uploaded to the swift data base which clearly stated there was an issue and excatly where it was. They then told us that the caravan would have to be took back to them yet again for the repair work. We asked if the caravan could stay there rather than taking it back and they said no. They knew that our caravan is on a seasonal pitch and that taking it just for a damp test was a huge inconvenience which incurred alot of cost. Whilst it was there for repairs they told us that the shower was leaking because we hadn't drained down. We HAD drained down. They asked us if we wanted them to fix it and given their appalling customer service, and given the fact that we knew we had drained down, we said no as we did not trust them. They then asked 'well do you want us to plug it, it will only cost a few quid'. We agreed for them to plug it. When we came to collect the caravan they charged us 70 pounds. When we had our usual man out to service the caravan recently, he looked at the shower and said that whoever plugged it had deliberately seized on the screw making it impossible for someone to fix it without it going to a workshop. In other words back to the dealership again which they knew was a huge inconvenience for us. Whilst the caravan was there, we left a new Sony blu-ray player in the caravan which also went missing. The service is so bad and untrustworthy that we refuse to take the caravan back to them to fix the shower issue. When trying to arrange a date and time to take the caravan for repairs, we were given dates which were a lengthy time away, and dates shich they knew I couldnt do due to work. They were deliberately making it awkward. They were rude and once they have your money they aren't interested. AVOID AT ALL COSTS. We are reporting the issues we have had to trading standards and I am in the process of writing to the express and star. Also upon reading other reviews, we had the same issue with part exchanging our old caravan. When purchased the caravan, we part exchanged our old one. When it came to the day ro collect our new caravan, they then said there was damp which knocked 600 pounds off the value. So we ended up paying 600 pound more. I writw this review in the hope that nobody else has to experience what we have.

We had a strong smell of gas whilst away in our new van,spoke to Paul the service manager who advised me to check my battery(5years old) and found it to be over hearing.Paul told me what to do and where I could get a new battery.Excellant service,thanks Paul.

First time buyers. Went Stewart Longton, Standish
Met Graham, he helped us sort out our towing capacity, talked us through options and even though we were looking at the cheapest of thier stock he was happy to help. No pressure, we were left to look round a few in our price range. Did everything they said by collecting and a bit more besides. Can’t thank him enough

We bought a Ford Campervan in September 22. Very accommodating until they had our money and our caravan. No after sales care what so ever. In 14 months we haven't received any information regarding the services due. We went into the Chorley branch on Saturday.....what a waste of time that was. I started to ask about the service only to be ignored as another couple come in who obviously wanted to buy. We then asked about a part exchange on a Motor Home. sunday we had a phone call saying that they didn't want our Campervan......Err the one we bought off them brand new 14 months ago.....Don't try to complain they close ranks !!!!!! Wouldn't recommend any of the Stuart Longton branches to anyone. Totally unprofessional and unapproachable once they have your money and a deal

Daryl looked after us from start to finish, Amber the lady in the shop was very helpful as well. Very competively priced, hughe stocks of caravans, not pushy allow you time to look around and are there when needed. First trip this weekend and I have confidence if there are any issues they will be resolved.
Many Thanks
Bev & Lynn x

Better news. Stewart Longton have decided to honour the warranty on a window that fell out. However I had to fight for this which I should not have had to do. At least they did make the correct decision in the end. However other previous comments do stand. No problem with the service department who are helpful.

Bought a used caravan last weekend from Stuart longton caravans. Staff are friendly and helpful. Me and my family were left to have a good look round caravan inside and out before we made the decision to buy it. It has all been a good and relaxed putchase. Also I found a problem with my tow hitch on my car not supplying the right power to lights and Steve has gone above and beyond to help me solve the issue. I've been in a few times again this weekend after I've been messing with car to get the power supply sorted and Steve has been straight out helping me connect different light boards and connector to help me resolve it. Thanks again for all the help.

I have recently bought a new Swift caravan from these guys and the service they provide is amazing. I would like to thank Jake for ensuring the sale of my caravan ran smoothly. I would also like to point out that Mike & Jack did a great job in helping me pick the best accessories for my caravan.
Thanks guys! I will definitely be back in the future

Outstanding customer service. Found out that the awning we ordered was the wrong size while away on our holiday. Mike drive to our campsite to deliver a replacement so that we could have an awning for the holiday. He went above an beyond. Really appreciate the time and effort.