Steer Automotive Group Reviews 

Very friendly and efficient staff. Very happy with the end result.

Customer service 1st Class. John who delivered my courtesy car was in himself courteous, he was my only contact with Steer and I must say he was a great ambassador for the company. Communication via the web / NFU was excellent, keeping updated all through the process. My car was returned to me on the 17th March, taking a little under a week to complete repairs,
Finished repair was excellent. Well done steer, great team work.

Only one small criticism , the courtesy car when delivered was overdue its service . (LP23 RVY) by 2000 miles. I was expecting my repaired car to have been valeted, inside was ok but would have benefited from a wash on the outside.

Overall though excellent service/repair, no hesitation in recommending them to others

Great communication. Regular updates on status and kept within quoted time frame. Repair area as new!

All persons that I have had dealings with have been exceptional in their kindness to help me with everything, your reception man I would give him 100% gratitude, thank you the repairs to my car,are brilliant so a big thank you to all concerned

Great communication, lovely staff and an extremely high level of workmanship. Thank you steer Tamworth.

Very impressed with Steer Northampton after I was referred there through my AA policy. They immediately took my vehicle into the workshop to make adjustments so my car was good to drive until the full repair was done. Thanks to Steve, Hannah and Amy for what felt like personal service and efficiency. Great repair. A very happy customer!

Steer did a fabulous job of repairing my new car which was involved in an accident. My car was restored to showroom condition. Very polite and helpful staff throughout the process. Well pleased with the company and would highly recommend them to others

. Like that they keep you up to date of the repairs. Excellent that they delivered the courtesy car to my work so that I didn't have to take time off. Very courteous,polite and friendly staff.

I would highly recommend Steers, Worthing. From my first call with Josh everything was smooth and efficient. I had thought I might get an old loan car. No, the car was a less than a year old. It was certainly a learning experience with all the new features!! I was told the repair might take 10 working days. I was surprised to get a phone call a week after I delivered my car to say it was ready. I had had a text a couple of days before saying it was being painted. Even better, they delivered it back to our house, took the loan car off the drive, and reversed mine onto the drive- great unexpected service. The repair is great and I don’t know when the car has been so clean inside and out. Even the wheel hubs shine! It has certainly had a valet as part of the service. I am not intending to have another repair needed but if I did I would not hesitate to use Steers. Thank you to all involved.

REALLY ABYSMAL COMPANY

Excellent service x went very smoothly x which is what you need when your car is injured! X thanks team x

I could not fault the staff at Steer; the were so friendly and helpful. The repairs carried out to our vehicle was excellent. We will definitely keep them in mind for the future and will highly recommend to friends and family.

Highly recommend they was great with fixing my car and kept me updated every time they did. Staff was great and great communication along the way thanks again

Communication was great throughout the process. Staff were all friendly and approachable and made the whole experience a positive one. Workmanship was excellent and even though this was a job through my insurance, I would use them privately if the need arose

Polite professional from start to finish, excellent customer service collected and returned my car.
First class repair.

Friendly professional staff who did a wonderful job. Provided courtesy car which had low tyre pressure warning light on. The courtesy car was checked for damage etc before we had it but not for warning lights.

My car was taken into Steer and I was promised a courtesy car, I had to chase them everyday regarding this car. Nobody bothered to call me I had to call them and essentially ask them to do their jobs. I would be promised the car one day and then told it was not coming the next and so on. I eventually had to be passed onto a reputable car hire company who were actually able to do their jobs correctly and arrange a courtesy car for me. But this did not detract from the fact that I had taken time off work and amended plans to be home for this courtesy car from Steer that never materialised. Eventually, the works on my own car were complete, of course I had to chase Steer to find this out - nobody bothered to call me. Again, I was told numerous conflicting days/times that my car would be returned. I was told my car would be delivered on the Thursday, I called up on Thursday lunchtime to be told 'No, won't be today' (they certainly were not going to bother to call me and tell me this) even though I had booked the day off work to be home to receive the car! It was not until I complained and spoke to higher management that they bothered to follow through and bring the car back. I shouldn't have had to have done that. If there was any decent level of customer care I wouldn't have had to.
Do not use this compnay if you rely on your car and value good customer service.

From start to finish the repair on my vehicle was handled with respect care and most of all great communication and customer service!! Thanks to all the team!

Repairs completed to a good standard, staff friendly and accommodating when communicating and arranging courtesy cars and car collections. My car was in for around 4 weeks and I only had one update on progress when I rang to enquire.
Positive experience overall.

Had a minor repair and censors changed on my bumper they were very informative quick to respond and friendly. I had a courtesy car which was a beautiful BMW I was very impressed with it ,kept us up to date on everything they did an amazing job would definitely recommend 😀