I own Arctic 9 and 600 and 650 rival mice. Devices itself as decent enough, but all have one or another irritating small issues: headset tends to spontaneously turn off once or twice in a week, mice c... See more
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Review summary
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By earbuds were faulty after a couple months of infrequent use. I reached out to customer service and eventually was told that your policy is to push the responsibility back to the retailer if the pro... See more
Company replied
It was great for classical technical support process that's why I gave avarage point. But the rest of the other part is more difficult to handle it for the the succesfull finished. Most of the Compan... See more
Company replied
I reached support couse I had and still have problem with my Gamebuds. Left bud makes cracking sound when ANC is on and Sidetone dosent work on low, medium settings. We figure it out that's software p... See more
Company replied
Company details
Written by the company
SteelSeries is a global leader in premium gaming gear, designing award‑winning headsets, keyboards, mice, mousepads, and accessories for PC and console players. Since 2001, we’ve partnered with esports pros and passionate gamers to create innovative, durable products that deliver competitive performance and a better gaming experience.
SteelSeries
Written by the company
- We Are Gaming
- SteelSeries has fueled the gaming industry by creating innovative new products, designed specifically for esports and passionate gamers everywhere.
- Relentless Innovation
- Here at SteelSeries, we are obsessed with “firsts”. Dating back to 2001, our company was formed to meet the surface needs of hardcore gamers by introducing the first glass mousepad, the Icemat. Since that original innovation, we created the first mechanical gaming keyboard, the first suspended headband for gaming headsets, the first World of Warcraft mouse and endless other innovations. SteelSeries is dedicated to building products that push professional gaming further than anyone dreamed. Those innovations make gaming more competitive and more fun for gamers everywhere.
- We are Esports
- Since 2001, SteelSeries has been a driving force of esports and professional gaming. From sponsoring the first pro players, to creating products specifically for pro teams, to turning exceptional gamers into global superstars, SteelSeries has been focused on growing the industry and helping gamers everywhere. Our pro team relationships are more than sponsorships, they are partnerships. We work closely with the world’s best gamers to fine-tune our products and to ensure everything we create meets the needs of gamers at every level. Whether it’s Evil Geniuses winning $6.6 million at The International 5 using all SteelSeries gear, or giving you the tools to step up your own game, esports is at the heart of everything we do.
Contact info
656 W Randolph St, Suite 2E, 60661, Chicago, United States
- letusknow@steelseries.gg
- www.steelseries.com
3.3
Average
20K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My package was lost
My package was lost
After nearly a month of contact between yourselves and UPS, nothing was agreed on my claim. I had no proof of delivery apart from UPS tracking website.
Even though this was an issue with UPS, they kept on claiming is had been "Delivered"
I live in my own home. And was accepeted in by "John" at "Reception" Last i looked, i dont have a recpetion in a 3 bedroom house in the UK!
Despite Steel Series trying to find out what went wrong, they did try their best!
I had to buy the product again off Amazon this time which cost me another £270.... I got it next day
And i love the product! I cannot fault it one bit! Definatly worth the money!
If you order from Steel Series website, DO NOT have UPS as delivery!
29 January 2026
Reply from SteelSeries
Hello - Thank you for taking the time to write your review. We appreciate all customer feedback. We are very disappointed to read about how difficult your experience was while trying to purchase and receive your gear, but glad to see our support squad working to do all they can! If you require additional assistance with your SteelSeries devices, please do not hesitate to contact us and stay in the loop with your agent. We are here to help!
Well-designed and dependable products
SteelSeries products offer a user-friendly experience, a sturdy construction, and a reassuring sense of reliability.
The design feels thoughtful and practical, with controls and features that are easy to understand from the start.
The build quality also inspires confidence over time.
In addition, SteelSeries’ ecommerce site is clear and easy to navigate, making the purchasing process straightforward.
16 December 2025
Reply from SteelSeries
Appreciate the great feedback! Hearing that you’re satisfied is exactly the kind of win we aim for. If there’s anything more we can do to improve, just let us know!
The response was fast and action was…
The response was fast and action was taken swiftly and it was very accommodating
12 January 2026
Reply from SteelSeries
Thank you so much for taking the time to leave this review. We’re glad we could deliver a solid experience for you. If you ever run into any issues or have ideas on how we can level up even more, we’re just a message away!
it was a slow process with too much…
it was a slow process with too much info on the return too many photographs needed, the receipt and the fact it was broken should have been enough.
17 March 2026
Reply from SteelSeries
Hello - Thank you for taking the time to write your review. We appreciate all customer feedback. We are very disappointed to read about how difficult your experience was with the warranty process. Regarding the photos, we do this ensure protection for both parties and verification. If you require additional assistance with your SteelSeries devices, please do not hesitate to contact us via feedback email (letusknow@steelseries.gg) We are here to help!
Fast no-nonsense email replies with…
Fast no-nonsense email replies with clear instructions on what to do to move my claim forward. Really happy with delivery of replacement product
1 March 2026
Reply from SteelSeries
Thanks so much for sharing your experience with your warranty replacement. We’re really glad to hear everything went smoothly and that we could get you back up and running. If you ever need help again, we’re always ready to jump back in!
Reply from SteelSeries
Thanks for dropping by and leaving such a positive review.Sorry that your gear went bad on you, but glad that you were able to get it resolved quickly. We hope that in the future you think about us when it comes to gear in the future. Happy gaming! #GLHF
Best Customer Service
Dealing with SteeleSeries is a breeze. Had an issue with my gaming headset and it could not have gone smoother. Contacted CS about my headset, and within a week, I was sent a replacement.
Instructions were clear, Mav was really nice & helpful. I'd be happy to recommend.
4 March 2026
Reply from SteelSeries
Thanks so much for sharing your experience with your warranty replacement. We’re really glad to hear everything went smoothly and that we could get you back up and running. If you ever need help again, we’re always ready to jump back in. Back to gaming!
Reply from SteelSeries
Thanks a lot for your kind words. We’re excited that your experience with us was a good one. We’ll keep doing our best to provide reliable, high-quality service—no pay-to-win, just honest effort.
Destroy your headset for a replacement
The idea to have me destroy my headset in order for Steelseries to send out a new one was baffling to me. I was supposed to be without a headset for up to two weeks.
I received my money back, as I was still within the first 2 month or whatever the timeline was. It took quite some time to get my money back.
10 January 2026
Reply from SteelSeries
Hello - We are very sorry to learn that you had this experience, not only with your SteelSeries product, but also with our support services. We invite you to contact us once again for further assistance via our feedback email (letusknow@steelseries.gg). Please keep in mind that our teams are available by webform, email, and through social media for your convenience. We are happy to help! Thank you.
Helpful and cordial
Had to contact Steelseries due to a faulty mouse that was close to end of warranty. The person who I spoke with (identified as Finnick) was extremely helpful and polite. I got sent new equipment.
2 January 2026
Reply from SteelSeries
Thanks so much for sharing your experience with your warranty replacement. We’re really glad to hear everything went smoothly and that we could get you back up and running. If you ever need help again, we’re always ready to jump back in!
Amazing customer support!
19 February 2026
Reply from SteelSeries
Thanks for dropping by and leaving such a positive review. Its awesome to see the delivery experience went smoothly! Now its time to do what we do best, gaming! #GLHF
You can go back to the issue and find…
You can go back to the issue and find out. :)
I literally bought an expensive headset that went completely useless because of its deck malfunction:)
5 January 2026
Reply from SteelSeries
Hello - Thank you for reaching out through this platform. We are sorry to hear about the challenges with your headset. We suggest reaching out to the SteelSeries Support Team by using the following link: https://support.steelseries.com/hc/en-us .We would like to gather details and provide you with the best assistance. We want to make sure that you are having a great experience with your SteelSeries device. Thanks again!
Arctic Gamebuds
I reached support couse I had and still have problem with my Gamebuds. Left bud makes cracking sound when ANC is on and Sidetone dosent work on low, medium settings. We figure it out that's software problem, so Im waiting for an update. But even if problem is still there, customer service was really helpfull and have a lot of paintece with me and my problem that they wanna truely solved, even replace my buds with new ones. Im greatful for that and thank You, Analise. :) I would give You 5 stars, becouse support was so good, but problem is still there. I'm sorry. :( Maybe when update will come out and problem will be fixed.
11 February 2026
Reply from SteelSeries
Feedback like this helps and it keeps the squad motivated. Sorry to see that the issue persists, but glad to see that our squad did our best to help out! Thanks for taking the time to write a review it helps in our quest to be the best!
Great product, packaging, and service!
Great product. Great packaging. Great customer service.
4 March 2026
Reply from SteelSeries
Appreciate the great feedback! Hearing that you’re satisfied is exactly the kind of win we aim for.
By earbuds were faulty after a couple…
By earbuds were faulty after a couple months of infrequent use. I reached out to customer service and eventually was told that your policy is to push the responsibility back to the retailer if the product was sold via a 3rd party. It was frustrating. I’m awaiting my replacement pair which I had to buy again after returning the faulty pair for a refund to Amazon and finding the I had no more stock. I had to pay more for the replacement pair. They shouldn’t just been replaced.
28 February 2026
Reply from SteelSeries
Hello - We are very sorry to learn of your disappointment with the GameBuds. It is not what we expect from one of our devices, but we understand sometimes that it happens We apologize for your inconvenience and hope that we have resolved the issue to your satisfaction. For additional questions or concerns, please reach via our feedback email (letusknow@steelseries.gg). Contact us if you have any further questions or concerns - we are happy to help! Thank you.
Amazing service and fast respond-time
10 January 2026
Reply from SteelSeries
Thank you for sharing your experience. We’re really pleased to hear that everything worked out well for you. We’ll keep listening and learning, in efforts to be the best!
Warranty replacement
After sale service is amazing. I got replacement mouse, which didn't work because of my system. They gave me another expensive mouse and offered to keep the replacement mouse as spare.
28 February 2026
Reply from SteelSeries
Thanks so much for sharing your experience with your warranty replacement. We’re really glad to hear everything went smoothly and that we could get you back up and running. Back to gaming!
Support was great
Support was good. Got a warranty replacement upon request after giving the fixes a shot.
20 February 2026
Reply from SteelSeries
Thanks so much for sharing your experience with your warranty replacement. Glad to hear everything went smoothly and that we could get you back up and running. If you ever need help again, we’re always ready to jump back in!
solved problem after reading email.
2 March 2026
Reply from SteelSeries
Thank you so much for taking the time to leave this review. We’re glad we could deliver a solid experience for you. If you ever run into any issues or have ideas on how we can level up even more, we’re just a message away!
Excellent customer services
Had an issue with the mouse we bought, after a bit of troubleshooting they made a decision to replace like for like. The replacement system worked really well, all done online very quickly and we had a new mouse in 5 days.
Really impressive.
3 March 2026
Reply from SteelSeries
Appreciate the great feedback! Hearing that you’re satisfied is exactly the kind of win we aim for. If there’s anything more we can do to improve, just let us know!
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