Station Couriers (UK) Ltd Reviews 

My delivery Order (TDL3582 order of live trees) was scheduled for Wednesday and I received a text the day before confirming that my order had been despatched. All okay so far.

❌ I waited in all day Wednesday but no delivery.
❌ No courtesy call.
I chased and was told (via treesdirect) that the delivery would now be Friday.
❌ No reason was given for the failed delivery.

❌ I waited in all day Friday but no delivery.
❌ No courtesy call.
I chased and was told (via treesdirect) that the delivery would now be before 10am on Saturday.
❌ No reason was given for the failed delivery.

❌ By 10:00am Saturday still no delivery.
❌ No courtesy call.

They finally arrived late Saturday morning.
❌ No apology for the lateness.

Station couriers would have had my contact details and could have called to keep me updated.

I understand that sometimes logistics don't to according to plan and things need rescheduling.

What I don't understand is the complete lack of respect for the final customer in keeping them informed of logistical problems.

Perhaps Station couriers would like to confirm as a reply:

🔹Do you have a protocol for contacting customers when agreed delivery days cannot be fulfilled?
🔹If not, why not?
🔹If so, why has this failed multiple times on this same delivery?

Initial delivery the driver broke the pallet and left it in the pavement. Called the office and spoke to Adam the TP manager he was on his day off but went into work gathered another colleague and turned up with a large truck and rectified the problem, he thought outside the box and went out of his way to help me which was great thank you, credit to him.

Great service from Station Couriers. Wayne Thomas who delivered kept me informed of delivery time and could not have been more helpful with the delivery, especially as my access was down a small lane. All sorted thanks to Wayne.

Delivered some slat walling for us and these are 8x4 feet sheets. There was 6 of them and the driver Neil, all he had to do was take them off the truck. He didn't he helped walk all 6 of them (and they got heavier by the sixth) to the shop entrance and we thought this was above and beyond. So we thought we are all too quick to point the finger and blame or play the victim, but we want to give Neil credit for his work and ability to help somone other than themselves. A++

Only had 3 deliveries from this company and they are atrocious, suggested I could pick up my pallet from the local pub car park as they weren't prepared to find a smaller vehicle!!

POTENTIAL BUSINESSES DO NOT USE THIS COMPANY OR THIS WILL REFLECT POORLY ON YOUR OWN SERVICE, JUST READ THE REVIEWS!

A non professional outfit. How they stay in business is amazing. I will never use again.

The short form of this review is that Station Couriers appear to be pretty incompetent.

Firstly, they attempted delivery to the wrong address. Now, this is possibly forgivable, but having been informed that they'd gone to the wrong address, their driver then went back to the (same) wrong address the next day and, on failing to find anyone home, gave up.

Which was odd, because they knew that we were in.

So, having tracked back, the company that were sending us the package forwarded on a picture of the wrong house, taken by the driver. Fair play to the company that had chosen Station Couriers to send us our goods, they were working really hard to get us the package, so they sent the courier a map indicating which house was ours.

For a third time (and even now in possession of a map) they went to (a different) wrong house.

By this exasperating point, we were due to go away on holiday, so delivery was rearranged for our date of return. For some reason Station Couriers, having confirmed that they would arrange delivery for that day, then attempted delivery on a completely different day whilst we were away.

Fortunately, our neighbours were on hand to accept the goods.

What was quite distressing, though, is that having assured the company that we had bought the goods from that they would be securely looked after, this was clearly not the case. They'd obviously left the packages out somewhere to get completely soaked.

In short, the way that Station Couriers handled this delivery was shocking. Sure, we can understand that a driver might go to the wrong address once, but to do so three times when in possession of a map, and then to cavalierly treat the packages so that they become damaged, and then still further to knowingly attempt delivery on a day when they knew that we would be away and in disregard for the agreed date, does make it seem that Station Couriers are unreliable and untrustworthy.

In good faith, I could never recommend them.