Star Wedding Rings Reviews 

48
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Fantastic service, my partner ordered the wrong size ring twice! The returns process was simple and on both occasions the new ring was sent within a week.

Rated 5 out of 5 stars

We have just bought our 2 wedding rings from Star. Beautifully laid out website with good descriptions of each product. Excellent prices. The rings arrived 24 hours from ordering. Emails all long the... See more

Rated 5 out of 5 stars

I ordered two rings from here, mine fits lovely unfortunately my partners didn’t, which wasn’t this company’s fault at all, was another for measuring him wrong, I returned the ring Monday, and got... See more

Rated 1 out of 5 stars

Ordered two rings from this company. Returned them as they were sub standard, paid over £500 and returned for a refund. Emailed, called and nothing. Now to start the claim through PayPal, absolute p... See more

Company replied

Company details

  1. Jewelry Store

Information provided by various external sources

At Star Wedding Rings, we care about our customers and our rings. We will give you the best in quality, style and service. Browse our Platinum, Gold, Palladium, Silver and Titanium collections now! Find YOUR style, in the metal of YOUR choice, within ...


Contact info

3.8

Great

TrustScore 4 out of 5

48 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.8

All reviews

(48)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Replacement of a lost wedding ring

I recently purchased a wedding ring to replace one that I lost when it slipped off my finger after 50 years. The ring was less than half local shop prices, and was delivered promptly. I am very pleased with the result, and would confidently recommend Star Wedding Rings

12 January 2023
Unprompted review
Rated 5 out of 5 stars

Amazing ring, engraving and customer service x

Honestly, the best service and customer service period. Sara has been absolutely amazing, I ordered a ring with engraving, i wanted to give it to my husband on new years in portugal. Unfortunately it didn't fit him and I was so upset and was worried nothing could be done. However Sara was absolutely brilliant, I sent it back to exchange, hopefully should recieve it soon. The packaging the ring came in was absolutely beautiful and so unique. I will be ordering again very soon for a few upcoming weddings! The quality of the ring is amazing, the engraving looked beautiful.

1 January 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service

Was a little concerned after reading some of the reviews on here. Ordered anyway and I’m so pleased. Order Tuesday, my ring arrived Wednesday (even taking into account the postal strike!!). Fully engraved, it looks beautiful. Would recommend.

14 December 2022
Unprompted review
Rated 1 out of 5 stars

Awful customer service and refund never received.

Terrible experience with this company overall. Rings were the wrong size and the company didn’t respond to my emails so I sent the rings back for a refund. The company collected them on 6th October, but didn’t process a refund until 25th October (outside the legal 14 day requirement). As of today (1st November) I still haven’t received the refund. The company claims they’ve sent the money back but it never arrived in my account, so I’m out over £500 and having to look at taking legal action to reclaim my money.

1 November 2022
Unprompted review
Rated 1 out of 5 stars

Do not order from this site

Do not order from this site. I made an order on the 29th September thinking I would get my partners wedding ring time for our wedding on 29/10. Estimated delivery was the 18th but this company decided to close without telling anyone or warning customers before they placed the order. I have tired to contact them but had no answer. The ring has not been dispatched and I have had no update.
They do not respond to emails or answers calls.
Luckily I purchased this through PayPal so I have contacted them to help me get a refund.
Extremely disappointed and annoyed with this.

29 September 2022
Unprompted review
Rated 1 out of 5 stars

A long way from good

Well, I order a wedding ring 12 days prior to writing this review and it’s still not arrived. I have received an email to say It was dispatched 10days ago via 1st class and a later email 6 days ago asking how they did. The last email had an email address advising that if the item hadn’t arrived to email them, which I’ve now done twice and still no ring, response to the email mail or call. I fear this says everything. Of course, without a ring I can’t follow their returns policy.

29 June 2022
Unprompted review
Rated 5 out of 5 stars

Excellent company - highly recommend

Ordered two wedding rings. I was unsure if to use this company due to seeing a couple of negative reviews on trust pilot. My experience was fantastic. Great and reliable service. Always emailed and answered telephone. Friendly and professional. Quality of the rings are great. I needed a size change and the service to exchange was quick and reliable. I would recommend.

22 February 2022
Unprompted review
Rated 4 out of 5 stars

Rings are good

The ring is of good quality and did come around the day initially mentioned but there is no one to contact via the customer service phone number although they do reply to email

Pros- Good rings at a good price

Cons- Customer service phone number always goes to voicemail

10 January 2022
Unprompted review
Rated 1 out of 5 stars

Totally ignored

Had a ring delivered for my wedding, which turned out to just be a bit on the neat side. Sent it back as per the procedure, however have been met with complete silence. They've collected the ring from the postbox, however have not sent an new ring in exchange (as requested), do not pick up the phone and ignore all emails. If I don't hear back soon a) I'll have no wedding ring for my wedding, and b) I'll be out the cost of a ring and will have to set about recovery of the cost via the courts. Recommend that no-one use this company- very, very poor service.

26 September 2021
Unprompted review
Rated 5 out of 5 stars

extremely fast delivery!

I ordered a ring yesterday for myself, it arrived today!!
{it says on the website Usually dispatched within 3-4 working days} Its very good quality and super lightweight without looking cheap! Very good value for money and extremely fast delivery! thank you!

11 March 2021
Unprompted review
Rated 3 out of 5 stars

Emails ignored for 2 years regarding ring BENDING!!!

I ordered a basic Gold Band for my (now) husband and unfortunately every time he bends his finger, the ring bends!

I know they're not expensive, but they still shouldn't bend!!

The size of the ring also came up smaller than the ring sizer - it said he was a size Y, so either the sizer was wrong or the ring!

Due to this issue it has caused deep ridging and skin loss on his finger.

Not what you want from your wedding ring!!!

Ordered a matching ring for me, and although my fingers are a lot smaller than his and nowhere near as strong, my ring still bent!!!

So he had to buy me a new ring from somewhere else, which we couldn't really afford.

His ring isn't even ring-shaped anymore!!

I've emailed several times about his ring, but have still not received a reply or an offer to replace it!!!

It's been nearly 2 years now!!

Disgusting non-existent Customer service!!!

2 September 2020
Unprompted review
Rated 5 out of 5 stars

Excellent!

Exactly the Ring I wanted at a good price! Ring arrived quickly and was just as image on website. (I did order a ring sizer so I could check my size a week before ordering ring, it took ages to come so ordered ring anyway and they arrived 2 days later! Would definitely order again and recommended to friends!

14 August 2020
Unprompted review
Rated 5 out of 5 stars

Great value

Ordered a band, was the wrong size so got it exchanged no problem (it's a wider cigar band and I needed to go 2 sizes up instead of 1). Really happy with the ring and the price - great value

14 July 2020
Unprompted review

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