StarHub Reviews 

TRASHY - avoid at all costs. They made me switch to a subscription plan last month (Star Plan). This month's renewal failed, unable to pay or update card details. Unable to see my plan on the Starhub App. Now they are telling me the number is not linked to my ID, can't port out. Can't pay, can't use. Left stranded completely. Not to mention the chatting with the Bots are useless with no resolution. Absolute nightmare.

Never buy StarHub tourist eSIM, it's a scam. They never provide support or respond to our inquiries. I was finally able to get a refund through my financial institution.

Worst company, they sell their plans to tourists, but when they are unable to provide service they try to find reasons for not refunding.
I used M1 and Singtel, their services were amazing, so stay away from Starhub

Even one star is not worth for it, really don’t buy from them
Better go for store otherwise you will loose your money

We’re getting scammed by StarHub. We are getting charged for services we did not sign up and were secretly inserted into the bill by StarHub, example “value added services: cloud recording VAS” that suddenly appeared with monthly charges about $10, and also we are on the free netflix standard plan with 2 devices (I verified from Netflix manage account Page). But StarHub bill shows “Netflix premium plan upgrade” charging us another $5.50. We also cannot find where in the app to remove “digital voice” charging $8.46 monthly which we are not using. Just because my father is elderly and unfamiliar with these, and luckily he got me to help check why the monthly bill becoming more and more expensive and I went to check every line item.. very unethical business practices I would say, comparing other telcos to switch over ASAP.

It’s a shame that there’s no negative star. StarHub agent Dave (said cannot tell me his last name because it’s confidential) did not inform his own colleague of my decision and terminate and debundled the service. Provide wrong advice and gave me wrong offer and did not honor the offer. Maybe something is very wrong with their recording system. I’ve been with StarHub for almost 10 years. Hope no one else experience the same in future.

Danger … stay away! I have been a StarHub customer for many years. I tried to cancel my service because I am temporarily leaving Singapore. They delayed picking up my equipment for a month and then continued to auto deduct payments. They also did not cancel my phone line even though I terminated my service. Customer service is reached through an AI chat and each time I have to start over again to reach a CS rep. After two months they continue to autodeduct payment even though they collected my equipment and I have not used their service for two months. Customer service follows a script and does not escalate my issue. I am at a loss how to get this resolved.

Please tell your representative that it is illegal to walk into shops to sell their services. Hawking is not welcome. This number 81867114 called and asked why my shop is not open for him to sell his services. Please educate your staff on this hat they should do and should not do.

Hi all,
Please don’t subscribe to the broadband services. It is terrifying and unstable.

Also, if you don't want to have a bad experience with your deposit, keep far away from this provider.

I am very disappointed with my experience with StarHub. Several issues led me to make this review:
• Unstable network quality, resulting in unstable basic communications.
• Customer service was repetitive and unhelpful. Despite my multiple follow-ups, the responses I received were all the same and did not address my real issues.
• Extremely slow work efficiency, resulting in customers having to pay high fees, and there is suspicion of deliberate delays in charging high fees.

Based on my experience, I would not, and would not, recommend StarHub to my family, friends, or colleagues. I think it is necessary to highlight these issues so that everyone can make an informed decision.

This company is totally useless, they have 0 integrity and 0 ability to fix their own mistakes that they cause. Then when you highlight it to them they do the bare minimum to get you to stop bothering them, then when you request for actual service/help they will want to charge you. Also need I mention that their customer service is just a bunch of outsourced & totally useless foreigners who dont even know their own products and services.

Shoutout to Quila who works at starhub. You promised many times to organize a callback for cases:

1-1247917595422
1-1247917596817

When I raised concerns that starhub never calls back you said you would make sure and persoanlly oversee the case which I honestly didnt believe. Surely enough, the organized callback was never followed up on and now back to square one. Anyways, will cancel our package and go with a better company.

We had an awful experience with StarHub. Due to an error by their sales agent from Sirius Marketing, our business broadband installation was cancelled. Despite having proof that the cancellation was their fault, we were slapped with a $1,200 termination fee and late charges for a service that was never delivered. We’ve contacted them multiple times, were promised call-backs by a Director that never came, and no one has taken responsibility. Their agent even suggested our Director pay part of the cost! Unbelievable. Avoid StarHub if you expect professionalism, accountability, or even basic customer service.

I've been a Starhub consumer since Year 2001. Every service provider will sure have their own strengths and weaknesses. I think Starhub needs to work on their customer service level. Most of the times I have to ask them to repeat themselves.

Review:

I have been a loyal StarHub customer for over 25 years, but my recent experience has been deeply disappointing. There are several issues that have led to this review:
• Network quality has deteriorated significantly. I experience frequent dropped calls and unstable coverage even in well-populated areas, making basic communication unreliable.
• The much-hyped 5G connection is inconsistent and often drops back to 4G or worse. This makes the user experience feel more like marketing than actual delivery.
• Customer service is repetitive and unhelpful. Despite multiple follow-ups, I was repeatedly met with template replies that failed to address the real concerns.
• The SmartSupport replacement service was the most upsetting. I was charged a high replacement fee without being properly informed that my device would be reported to the police as “lost”—without my consent or signed acknowledgment. This resulted in unnecessary complications and even police involvement, which could have been avoided with clearer communication.

This not only caused me stress but also raised serious concerns about the use of public resources for a commercial process that should have been internally managed.

Based on my experience, I would not—and shall not—recommend StarHub to family, friends, or associates. I believe it is important to highlight these issues so fellow Singaporeans can make informed decisions.

In 25 years as a Starhub customer, I have never experienced such bad customer service. A simple renewal contract with upgrade followed by a relocation order has been wrong 4 times and my latest appointment on 28/03 was cancelled again (without notification until I contacted them) and now rescheduled to their earliest date in MAY...... despite the errors being Starhub's.

I have spoken to 21 different Starhub people in physical locations and online departments trying to resolve this total mess without success.

Multiple requests for urgent action and a Senior Manager to call me have been completely ignored.

It seems pointless to write a detailed review because 95% are already only 1 star but Starhub do nothing to improve.

I purchased starthub online store set delivery date n time on the delivery date the starhub app show the appointment in processing, i check tracking number system show the number invalid, I call starhub service center to double check the estimate timing arrival they said cannot check in they system. The operator help me check almost 30min end up tell Ask me just wait and said they system cannot check and cannot track with the number.

I am utterly disguted with Starhub Customer Service. I dont think they are trained to handle tough situation. I had a very bad experience today with one guy named Lumin. I had been paying my starhub bills every month on last few days of the month around 26th onwards. I never had any issue let alone disruption to my service. Today I had got my line disconnected and had to call in only to find out that my due date is 25th hence the disruption to my service. When I called to ask why the past months for at least a year I had been paying my bills in full after 25th, there wasnt any disruption and is this going to happen every month for upcoming months .i.e my line get disrupted on 25th and I have to call in to ask for extension. After all the explanation to your Customer Service Lumin, it ended in him telling me that I am lucky enough that past few months for one year my line wasnt disconnected. This shocked me or anyone who call in to seek for clarification or assistance. ANd when I told him to get the manager to call me, e replied "ahh whatever'..
I am writing this and expecting to get a callback from the Manager by today if not I will write furthe to the mass to make sure Starhub get their act right.

I hate the current starhub tv. Difficult to view the tv programme schedule and not user friendly than the old one. So suck! It makes me totally collapsed. It will not allow you to make recordings for local channels. Difficult to view all tv channel programs.
Not allowed to change back. I hope that i can change back the old one.

The old one is still the best. I really miss it everyday.

For those read this review, I urge you to keep the old one and not to change it.

Can’t be bothered to even type, a complete waste of time to deal with them

I would not even give a star if there is an option.

Unusual data charges of above 40GB upon phone line termination despite monthly usage pattern of barely 1GB due handset faulty for at least the past 6 months. Reason for the low usage as I was using another handphone. In fact, data usage pattern for both handphones barely hit 1GB for at least the past 6 months. Advised the team to check past usage pattern through their system and provide proof of data usage.

There seems system fraud but StarHub is not acknowledging their system issue and provide absurd reasons on the data usage. When asked to proof, it says usage due to google and iCloud. How to google when handset barely working? How can anyone used more than 40GB when there is no subscription for extended iCloud service beyond 5GB?

As my payment arrange is a direct debit, credit card company unable to stop payment and asked to check with merchant. Here StarHub taking own sweet time to investigate to wear you out and give up on disputing payment.

As a customer, I have religiously made payment every month and despot that I have not been using the line in the last one year. This is how StarHub support their customer through dishonest charges.

I am still using their broadband service and is contemplating to change to another telco but there seems no better ones around!

Disappointed with the company!