The order was okay. The "free" coal they included was instead replaced by a small shisha flavour, which is fine. The flavour is okay, a bit weak and doesn't last as much as I would like for the pric... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sent fake flavour, no factory seal, the lid was sealed crudely with sellotape. They eventually replied to my email and refused refund or exchange and now are ignoring me. 100% avoid this place, they a... See more
I've ordered 2 shisha flavours and received broken boxes. They were proper squashed like someone stepped on them, bags were ripped and one lid was missing. I emailed their customer support team but th... See more
Very professional and quick response. Ordering was very simple and straightforward. I had an issue on my order they quickly changed it and delivery was very fast. I got it the next day of ordering. Ve... See more
Company details
Information provided by various external sources
Starbuzz, London,UK, Shisha, Hookah, Apple on top, Kaloud Lotus, ejuice, eliquid, blue mist, pink, pirates cave, mighty freeze, vintage, lulava, khalil mamoon
Contact info
United Kingdom
- www.starbuzzlondon.com
2.9
Average
86 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's perfect i haven't seen better than…
It's perfect i haven't seen better than this
27 February 2025
Tried blue mist after nearly 10 years
Tried blue mist after nearly 10 years, the flavour has gone downhill . Definitely not as strong as it used to be. Very dissapointed
6 February 2025
Misleading customer support
I have order 2x Starbuzz Bee Head Bowl after the seller confirmed the coating won’t come off. The quality of the bowls is bad and it has been obvious that the seller has mislead me. I tried to contact the seller via email but they have never replied!
16 October 2024
Terrifying
Terrifying. Ordered shisha flavours on Thursday, 3pm. I have paid extra for delivery on next day, they dispatched it only on Friday and delivered too late and I had tickets on plane already. So I wrote to their support and was waiting for a week and still get ignored.
11 October 2024
Not good flavour
28 June 2024
The best shisha flavour and very…
The best shisha flavour and very professional customer service
Thank you
26 June 2024
I was not satisfied
I was not satisfied. I immediately warned them that I was in London for a few days and needed next-day delivery, which I paid for. At first, the store did not see the payment for a long time, then the delivery took several days. As a result, the goods arrived when I had already left the country. When I asked them to change the delivery address so that the goods would arrive not at the hotel, where I was no longer staying, but at my friends' place, they said they could not help.
12 April 2024
Sell damaged goods
Sell damaged goods. Don’t provide any customer service once they have your money. Avoid
23 February 2024
Really quick delivery and good quality…
Really quick delivery and good quality product received.
14 December 2023
So swift and easy during purchase and…
So swift and easy during purchase and fast in delivery
13 November 2023
Great service and support due to a…
Great service and support due to a delay in my order. They managed to rectify it very quickly and goods have been delivered. Thank you starbuzz
25 October 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.