Starbucks Reviews 

Minor issue. But actually contacted customer service via the chat function and asked the rep...two different days as the first time... nothing happened and I contacted them again.
Again, small issue...
The birthday reward... ones free beverage...7 days before expiration...actually on a cruise and the 7 days....expired. I asked the SB's rep to reverse it and allow me another day as back on land. Told, no. Well....ok ..no. I just thought is was....a minor request especially seeing emails from them thanking me for my 26th year being a customer...

I went to a Starbucks for the first time in a very long while yesterday 5/11)
In the City where I live Starbucks has closed many locations. There are very few stores which offer in store seating.
Lack of seating in one reason I stopped going to Starbucks. I still see people loitering there even non customers occupying limited seats.
No complaints about staff or service.
Since seats at Starbucks are hard to find it looks like it will be a very long time before I return.

Coming from nz, I cannot believe people put up with such bad coffee. And pay such exorbitant prices for rubbish.

We had horrible experience with Starbucks that never had before. But just realized there is no way for them to review and correct. Their customer service use corporate tone that "we will document your case". We had starbucks for past 25 years and is from local - Seattle. I used to liked Starbucks and Costco a lot with their top notch customer service. From an investor and customer perspective, I sincerely think it changed. Typing right here I am pretty sure just do nothing and they wouldn't see this. Look at the rating itself here. Can you associate Starbucks with 2.1 star?

The staff was rude and not welcoming. They rushed through the ordering process and proceeded to get one of our group's drinks completely wrong. They then got the next 3 orders wrong and lost a 4th order completely by a walkout after handing their order out the drive thru to the wrong people. I also observed one worker sneeze into the pastry heating machine as well. Then continue to wipe it down with the same rag and dirty hands. They then laughed about the messed up orders and walk out. This shows a severe lack of maturity.

This made my day it filled my heart with so much joy and happiness thank you starbucks for making my matcha

Excellent customer service ( Wilford / westbridgeford Nottingham always friendly coffee made well too. Big thanks to Prachi taking our order through drive through. Always super friendly- highly recommend this branch !!!

The New Chai latte tea is horrible. Why would they so drastically change the taste of a product. As one of the least egregious sugary drink on the menu, they have managed to make a drink that tastes like warm water with a splash of milk. There is no chai spices or tea flavor. Very disappointing. I will never order again until they change it back.

Vanessa and Sam at Station Square Starbucks filled up my water container for free with filtered cold water. And when the heat is on it was welcoming. Highly recommended stop. Vanessa also asked if I wanted ice.💗

Ive visited the Starbucks Coffee shop in Preston twice and both times, last visit on 1/5/26 I have received good service from the girl called ISLA, she was very helpful and very patient both times I asked for any help. She is always smiling and happy and always willing to help. I will always visit when I know she's working.

I also received exceptional service from the girl called WERONKIA on the same day. I asked to use the toilets but was very anxious wondering if they were clean so she said she will check and the seat was dirty and i asked her if she could get me a Dettol wipe so I could clean it and she said she will go and check but there wasn't any so she brought some Dettol spray instead and sprayed all the seat with plenty of spray on the seat and all around and spent ages cleaning it just exactly as I would have done it myself. I was speaking to her while she was doing it. She went above and beyond for me doing this and it meant alot. She also helped me with a black bin bag to cover my shopping from getting wet with the rain after speaking to her about it getting damaged.

I ordered a double smoke bacon sandwich and it had no bacon. My dad had already thrown away the bill so I could get a refund. Horrible I hate the

They forgot to give a birthday cake pop and my daughter was ever sad and it was her birthday i won't recomende

So disappointed that the original Chai is still not once again available. The new Chai is horrible! It has no spice, no flavor and no matter how many modifiers are added, it still doesn't matter the original.
After over 20 years of being a very loyal (black reserve) customer I've given up on Starbucks until there bring back the original Chai.

I’d just wanted to give 5 stars to the manager and staff at The Starbucks in Assembly Sq. Mall. My coffee beverage is always fabulous and the pastries as well. But the friendly staff and taking pride to make my coffee experience wonderful is level beyond words.
Thank YOU!
Truck driver MBTA👏👏👏

Oh where to start, after shopping with this company for over 25 years and a barista myself, let me share my dissatisfaction, firstly the change with coconut milk is sad, it is very hard to find filtered coffee consistently and then we I do they charge £2.40, toilets always closed, and then we go into the 40 million class action lawsuit with lead in the coffee! And consistently get bad service!

I have been a customer of Starbucks for many years and go almost every day. Today was the limit, though. They changed the app page which kicked me out of my app. I had to pay out of another account, and my stars (on double star day!) were not issued. I tried calling twice! Both ladies said "they could not help me" and instructed me to send a copy of my receipt to their "special review team" to get stars added to my account. They also said there was noone else I could speak to about my frustration. After my cards are spent, this is it for me! I'm out!!! They do not make me feel as though they care that I'm a customer for sure!!!

I have always been an every day Starbucks addict but unfortunately, those days are over! The quality is very bad but the staff are worse. They have lost me forever

5 STARS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! BEST EVER PLACE I LOVE THE SIZES OF THE CUP AND THERE IS A KIDS SIZE EVEN THOUGH I DON'T GET IT. BUT STILL GREAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The drive through took 30 minutes and then the barista left her speaker on while talking shit to other employees and then denied it. Basically called me a liar.

I would like to provide feedback regarding a recent experience at your Starbucks location near Stansted Airport.

I purchased a Chicken Cheddar Wrap and, after I had already started eating it, I checked the ingredients list. To my surprise and disappointment, I discovered that it contains 6% pork bacon. Given that the product is marketed primarily as a chicken wrap, I found this both unexpected and upsetting. As someone who does not eat pork, I was forced to stop eating immediately and discard the rest of the product.

I believe it is important that any product containing pork is labelled far more clearly and prominently on the front of the packaging. A product described simply as “Chicken” can easily lead customers to assume that chicken is the only meat included. Important ingredients such as pork should never be easy to overlook.

I also raised my concerns with staff in store. Unfortunately, I found their response lacking in professionalism and empathy. While I was not seeking a refund, I had expected my concerns to be acknowledged and handled with greater care and understanding.

Overall, this experience left me feeling disappointed—both by the product labelling and by the level of customer service I received. I hope this feedback is taken seriously and helps improve both ingredient transparency and customer service standards in the future.

Yours sincerely,

Disappointed Uber Driver