London Stansted Airport Reviews 

The seventh circle of Hell. Endless queues that aren’t ordered. Not enough trains to take folk to the terminals. Super stressful and much worse than the other main London airports.

Rude and unhelpful staff; baggage handling destroyed my Tom Ford glasses; the gate to the aircraft closed 15 mins before.departure and it was a long drawn out walk to the gate; had to pay for another flight and a ripp off fee of £100; which seems to be a regular scenario with Ryan Air?? By far, a terrible experience- I will never use this horrible airport again!!

Do not use Stansted… ever!

We arrived for our 9am flight with 3 hours spare. Shortly after arriving, some other folk told us that there had been a tiny fire at 3am and everyone had been evacuated. Because of this we started queuing outside the terminal.

We got through security at 9:30 missing our flight completely. Here is what we found. Four of the security lanes were closed and at no point were there any announcements, information, guidance or assistance offered by anybody working for Stansted. They could have called folk through that had the earlier flights. They didn’t. Shambolic. And we stayed overnight in the Premier Inn to ensure we got there early enough.

Never in my life have I ever seen such a queue. Stansted’s management of the situation could have helped and to leave thousands of folk with absolutely no idea what was going on was dangerous.

Our flight was yesterday (Wednesday), the next flight out was on Saturday having to return on the Sunday as the airport we were going to fly to only opens for the summer season. Last flight home was on Sunday.

This was our first time ever using this airport, it was also the last.

This airport is not only mismanaged, it’s downright dangerous. People could have been injured in that queue. Shame on you! Wished I could have given zero stars!

EDIT: 5 months later and no response, what a joke this airport is. You have been warned!

Again, my flight is late. Hopefully just the few hours and not a day late like last time I flew. I thought I write a review being super bored now. I meant to write in the past but kept giving chances that if I come again this place would be improved. It did not.
Filthy, everywhere. Outside inside. Toilets, floors. Filth which looks like it is here since my last visit and prior. Badly organized flow of visitors traffic. Even the stores look worse, especially WH Smith , which was always a tip but more so. Very sad.

Arrived at Stansted this morning 2.5 hours before our flight took off.
The airport had been evacuated, we were eventually allowed in but it took an hour to get to check in.
No announcements, no staff, it was a health and safety nightmare.
Our flight took off empty apparently.
We went to reclaim our bags, no bags, eventually located them but not where we were told to go.
We then found our way to Customer Service……no staff.
We left the airport and have set off to the South of France by car.

With over 9.3 million views on my reviews and privileged to be in Googles top 10% of reviewers globally my opinions are always honest and thorough.

I've used this several times before without any issues however this time it was just plain awful and had theft from my car. Upon arrival all went well, directed by staff to where disabled parking spaces were and parked. My elderly family 5 cars behind despite showing a blue badge were directed and parked a long way away in the car park. By the time they walked to the key drop off they were in need of wheelchairs. We left and went away on holiday.

Upon returning my car was not in the disabled parking space and so had a longer walk. When I went to the car and got ready to go I noticed that my BMW IDrive had been accessed and I had a flat tyre warning. The steering wheel and idrive control was sticky and smelt of oil. Then I noticed my can of energy drink had been stolen. I know it's not an expensive item but as it was 2.30am this was prebought for the trip home.
So someone with literally sticky fingers parked my car.
After arriving home then the following day i wanted to give my car a quick cleanas there was sticky substances over my roof so opened the boot to get my Demon Clean shine out but nope, they'd stolen that as well. Then yesterday we set out to drive up north and out comes the sun so my wife went to get her sunglasses from her door. Opened up the Ray Ban case only to find it empty. Yes, her £140 pair of sunglasses have also been stolen.
Will be taking this up with the company, the police and the press.

Use other Airports, flights are cheaper here granted, yet the stress, time going through security (for me 1.5 hours), train cost to get here, and the resulting impact on your spirit and soul easily strips away any financial saving.

Passing thru security was so slow. One of the worst airport experiences I have ever had

Most annoying and disgusting airport ever. From security control to lounge access, gate infos and boarding procedure.

Despite me contacting the airport within minutes of making an error on booking parking dates they refused to refund me making me pay twice for the parking. So for a four day trip it has cost me £303 in parking, the Stanstead customer service team despite me attempting to explain my error are just rigidly applying policy. The airport itself was chaos with security being rude and ignorant, they delayed us all so long with the security checks that we had to run to make the flight. Then add insult to injury we were delayed an hour, the pilot explained the Stanstead ground crew neglected to give vital information in time for the control tower this meant we missed out take off slot and had to wait a further hour. This is the first time I have flown from Stanstead and it’s the worst airport I’ve flown from, you are treated like cattle not customers and are seen as an irritant to the people that work there, add this to the fact I feel I have been mugged over parking leaves a very bitter taste. I’m really disappointed that I have a further trip from Stanstead in October. I will avoid this airport if I can in the future.

Flying from Stanstead this evening and had the worst experience of any UK airport, due to the abrupt and rude manner of security staff at the baggage check queues.

One particular short overweight bald male, was shouting orders to passengers as they tried to load the scanner trays.

I was ordered to remove my shoes and was unsure what lane to be go to. I received the instruction of ‘come on it isn’t difficult ‘

Customer care goes a long way whilst travelling through an airport you are unsure of, which several of your security staff lacked from the outset and were plain rude and bordering on aggressive. Never again will I travel through this airport

Stansted security are disgraceful. Don't have a clue what manners are. The security area is badly organised, where folk are treated like cattle. Massive queues and obnoxious staff

Absolutely terrible experience. My flight was delayed for several hours, just like many others, and the airport staff provided almost no information or support. It felt like nobody cared about the passengers stuck waiting.
The so-called free Wi-Fi only works for two hours and is extremely slow, practically useless when you’re forced to spend hours in the terminal. After security there’s no smoking area, not even a place to get some fresh air — you’re completely trapped inside.
The seating is uncomfortable, overcrowded, and the whole atmosphere is chaotic. Honestly, there’s nothing good to say about this airport. One of the worst travel experiences I’ve ever had.

A five star rating for last minute need for Airport Assistance for my husband coming back from France. Airport in Brive provided wheelchair assistance within seconds and organised same at Stansted. Stansted matched this efficiency, meeting us at the airplane’s steps with a minibus to the terminal, transferred immediately to a wheel chair, whizzed through passport control, baggage collection and pushed all the way to car at Hampton by Hilton. Thank you for making a difficult day so easy. All the staff we met were cheerful and couldn’t have been more helpful.

I would give less than 1 star if I could. Airport staff are rude and badly trained. The airport is over capacity and can’t cope with the numbers going through. A really horrible experience

Monetarised everything, expensive even to drop someone off. Surprised not charging for air. Only reason writing this review as an ad popped up for this airport in my outlook.
On return from greece most of the auto passport boths were not working. The hall was packed, 2 hrs to get through.. Awful awful experience. Never using this airport again, as bad as Dalaman.

Date approx.

Just travelled from Stansted airport and paid for fast track through security. After passing through the entrance I noticed signs that the old rules about limiting and removing both liquids and electronics applied. I queried that as I had travelled from Stansted in May and June of this year and that had not been the case. I was informed fast track did not have the ‘new’ machine although it was being used in standard security there.
Consequently the situation was chaotic. It appeared no passenger was prepared for this and I had to give up several items which would not fit in their little plastic bag.
In my view this situation should have been made clear when selling the fast track option. If it had I would not have purchased it.
Do not waste money on fast track at Standard unless you enjoy chaos and discourtesy.

UK Border force far too slow for families.

Ruined the end of the holiday and made us not want to travel again.

A nearly 2 hour wait with young kids. Everyone in the queue was miserable.

No toilets, no water, no breaks... People changing nappies and breast feeding on the sidelines. Total disgrace

It’s unfortunate that I’ve had to come to social media however Stansted Airport, you are really showing an unfortunate side of little respect for the elderly disabled and generally bad customer service…. In July, Stansted Airport disability service put my mother and my family on the wrong plane…… yes they put us on the wrong plane to Italy instead of Turkey. We lost two days of our 7 day holiday because of this. And we all know that seven days is the minimum to enjoy your holiday. Because of this, we lost out of time on our holiday we also lost the reserved wheelchair that we had hired, a booked activity which was nonrefundable , and had to repay for a shuttle bus, food when travelling which if we were at our fully inclusive hotel, we would not have had to spend! Anyway, fast forward to me emailing customer service who has not acknowledged the stress they put my disabled mother through and has not acknowledged her disability or any of the issues that I raised that she experienced while going through this, due to your error and consider considering the cost of the holiday, Lauren from customer service thought it was OKAY to offer a… and I quote a kind gesture of £100……. Reading the comments today I can see a lot about how people are treated but I must say treating disabled, elderly pensioners poorly is a low. I have sent an email to customer service today. Let’s see if, whoever picks this up has more compassion for the old, disabled and vulnerable!

Avoid this airport if you can, especially if travelling with young children. Security stuff are absolute brain dead gestapo. Searched my 2 year old for 5 minutes, got him scared eventually. Then scanned every baby food and drink item manually after it passed the scanner already which takes another 20 minutes. For what reason exactly? Finally they confiscated child allergy relief medicine which is sold over the counter just to say go and buy the same in the airport Boots after security, so i had to pay twice for the same item + airport premium as well. Last time i travelled they confiscated a jar of baby Sudocrem using the same excuse. No airport in the world i ever used harasses people with children with such vigor for no reason adding unnecessary stress to families.