Very simple to use - wonderful to have at the tip of my fingers for my E-Bay storefront. The only issue I run into is that sometimes the log-in can be glitchy, but it's not an issue that would keep m... See more
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What people talk about most
Based on these reviews
I have never had a problem with Stamps.com. If I had questions they were either answered immediately or with in a day. Especially when it came to international mail.
Company replied
The website is at times somewhat "wonky". Ordering supplies becomes difficult when the website slows down or does not respond. The stamps and ease of printing is great. We were the pilot for this h... See more
Company replied
I've been using Stamps.com for the entire time I've been selling Banana Bungee on line. Offering free shipping and doing what it takes to earn direct business. The support at Stamps.com is amazing and... See more
Company replied
Company details
- Shipping and Mailing Service
- Business to Business Service
- e-Commerce Solution Provider
- Mailing Service
- Shipping Service
Written by the company
Stamps.com is a comprehensive mailing and shipping solution designed to make the process of mailing and shipping easier and more cost-effective. This innovative platform allows businesses and individuals to manage their mailing needs effortlessly from their computer or mobile device, without the constraints of traditional postal services. With Stamps.com, you can print postage at any time and anywhere, eliminating the need to stand in long lines at the post office and ensuring that mailing is accessible 24/7. Best suited for small to medium-sized businesses and frequent senders, Stamps.com addresses the common frustrations experienced with traditional mailing. Users gain the convenience of printing unlimited, discounted postage directly from their devices, which can lead to significant time and cost savings. Plus, with discounts of up to 90% off USPS®,UPS®, FedEx® and more carriers, Stamps.com helps frequent mailers and shippers items to reduce costs while enhancing operational efficiency. Stamps.com simplifies the mailing and shipping process with key features like integrated tracking and automatic address verification, which minimize delays and ensure packages arrive at their intended destinations.. The platform accommodates diverse shipping needs and includes high-value postage services such as Certified Mail® alongside standard options like First Class Mail®, Ground and expedited services. Mailers can also schedule carrier pickups, leverage the flexibility of mailing services like Restricted Delivery, customize envelopes and labels, and review analytics that help businesses stay on budget Stamps.com is a practical choice for businesses looking to simplify and optimize their frequent shipping and mailing. With a reliable, secure, and user-friendly platform, you can enhance productivity by managing all the steps of mailing in one place. Eliminate the need for post office trips, save on postage and get extensive support for various mailing needs with Stamps.com.
The Simple Way to Send
Written by the company
- Stamps.com is the easiest way to print stamps, shipping labels, or Certified Mail® any time.
- Access all mailing and shipping services from USPS®, UPS®, DHL, and more carriers in a single platform. Save time, money, and your bottom line when you spend less time sending. Stamps also calculates exact postage and get you the best rate every time.
More Flexibility for your Business
Get flexibility to print stamps, shipping labels, Certified Mail®, and schedule pickups.
Stamps.com is a one-stop mailing and shipping solution that gives small business users the freedom and flexibility they require to run their business.
Users can easily print mail stamps and shipping labels online without ever leaving their desk. Available around the clock, Stamps.com gives businesses access to all the great services from USPS®, UPS® and more carriers 24/7 and at pre-negotiated discounted rates to get the most out of their mailing budget.
Contact info
4301 Bull Creek Rd, 78731, Austin, United States
- 1-888-434-0055
- support@stamps.com
- www.stamps.com
30 day risk-free trial
3.8
Great
3K reviews
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Got charged an extra $420.60 and no help from customer service
It started as I needed to ship out 224 individual letters. At $1.90 each ($425.60 total) I clicked print. 20 minutes later nothing has printed so I click print again. Another charge of $425.60 appears and now the printing labels finally generate. I figured no big deal, I'll just call them and get the first charge refunded. Nope turns out I have to mail them 224 letters each with a copy of the unused label (that never printed). If that wasn't enough if s headache, each statement takes 3 minutes to load on their very slow website. So on top of the cost of printing all these 224 letters, (each its own file) and the time (3 min to load each of them) I also have to mail it to them....
When I asked if they can help me without this whole hassle I sat on hold for 2 hours to be told they would get in touch via email. After 3 weeks go by, of me following up every few days no answer. I call again and spend another 50 minutes on the phone for them to tell me they will finally answer my emails.
Yay! Guess what? Via email they tell me they can't refund them and I have to send all those files by mail...
Did I mention there is a subscription fee???
STAY AWAY From Stamps.com
Did I mention their website is slow and hard to use?
Learn from my story....
26 November 2025
Unprompted review
Reply from Stamps.com
We sincerely apologize for the negative and frustrating experience you’ve had. We understand how upsetting it is to deal with this and this is not the level of service we aim to provide.
Your time and patience are valuable, and we’re truly sorry for the frustration this caused. Thank you for bringing this to our attention, and again, we apologize for the inconvenience and frustration you’ve endured. We'd like to help. Please provide us your account details to social@stamps.com so we can look into this further for you.
If a misprint occurs when preparing postage, such as printing on the wrong side of a shipping label, you have the opportunity to immediately reprint select labels at no additional cost and requiring no refund request. For certain mail types, such as stamps with no tracking, unfortunately we would require a mail-in request. We apologize for any delay regarding your misprint request. All misprint refund requests must be sent to, reviewed, and approved by the USPS before being credited back to your Stamps.com postage balance account. When you purchase postage through our software, the postage is purchased directly from the USPS. We appreciate your patience as we work to resolve this matter on your behalf.
Again, we apologize for any inconvenience this process causes. We would like to help as much as possible and we hope to hear from you soon.
Sincerely,
Paul
pretty reliable
pretty reliable. The new desktop version has a fault which creates an inability to mail internationally. The older desktop version still works.
4 December 2025
Reply from Stamps.com
Hi Robert,
Thank you for your feedback and I apologize for the frustration with this. I do show that your issue has been escalated with our development team. Rest assured that we are working on resolving this as quickly as possible. We appreciate your feedback!
-Sincerely, Paul
Reply from Stamps.com
We are so happy to hear that! That's really great to hear! If we can help you in any way, please let us know! -Sincerely, Paul
Reply from Stamps.com
Thank you so much! We value customer satisfaction and the high quality of each interaction! We will make sure that the agent receives your kind feedback! -Sincerely, Paul
I love using stamps.com
I love using stamps.com. I get my stamps right away and it is easy to print. I also like that I can order supplies right online.
5 December 2025
Reply from Stamps.com
Hi Tracey,
We're happy to hear that you find our service convenient for printing stamps and ordering supplies. We appreciate you sharing your positive experience with us!
Sincerely,
Paul
A Great Time and Money Saver
The convenience of avoiding long lines at the Post Office, combined with the ease of use of the services available online make this a must have tool for anyone who regularly uses the US Postal Service.
12 December 2025
Reply from Stamps.com
Hi Eric,
We're happy to hear that our online services provide such a convenient and easy alternative to traditional Post Office visits. We appreciate you sharing your positive experience! Thanks a lot!
-Sincerely,
Paul
Stamps.com charged my credit card…
Stamps.com charged my credit card without authorization. Fraud!
27 November 2025
Unprompted review
Reply from Stamps.com
We regret to hear about the experience, W bham. We take these issues very seriously and would like to help you further. Please call us at 888-434-0055 or email us at social@stamps.com the person's full name, email address, or phone number as registered on the account. Once we have this information, we'll be glad to help answer any questions you may have.
Sincerely,
Paul
great experience
4 December 2025
Reply from Stamps.com
Hi Mariana,
We're glad to hear that you had a great experience! If we can offer any further help, please let us know!
Sincerely,
Paul
I love the ease of using Stamps.com
I love the ease of using Stamps.com. The tracking info is now easy to get without switching to a different page to find the tracking number. I also love that it saves my contact mailing addresses. I have been using Stamps.com from the beginning so many years I can't remember when.
2 December 2025
Reply from Stamps.com
Hi Pearl,
We're happy to hear that you love the ease of using our services and features such as tracking and saved addresses. Thank you for being a long-time customer and for your positive feedback!
Sincerely,
Paul
Be Careful on Their Website
Beware of this website. They signed me up for a membership, without telling me I was signing up for a trial membership. And after the first month, it would be charging $20.99 a month. Nowhere did I see any mention about a trial membership. And I certainly wasn't told UP-FRONT about a $20.99 monthly fee for a membership. It wasn't until I received a follow-up email that I saw what they'd done. I only went to their site to calculate the cost of mailing a package. So, if you go to their page, be alert for any signs that they're putting you into a trial membership. I don't pay $20.99 a month for a streaming service--I certainly won't pay that much for a website I'd be using only once in a blue moon. Live and learn! Despite stamp.com's reply to my review, I stand by what I said. To sign anyone up for something that's going to be as expensive as theirs is, without making that perfectly clear at the very start, is simply just another form of subterfuge to get people to sign up, while not fully understanding what it will cost them. Shame on you stamps.com!
8 December 2025
Unprompted review
Reply from Stamps.com
Hi Deedra,
Thank you for contacting Stamps.com. Rest assured that your account is closed and that you were not charged any fees as you cancelled during the 4-Week Trial Period. We apologize for any misunderstanding regarding our fee structure. We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period.
The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It’s a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service:
www.stamps.com/conditions
We never charge people without their full agreement during our online registration process. We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
Potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We provide FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
https://www.stamps.com/pricing/
http://www.stamps.com/postage-online/faqs/
https://www.stamps.com/postage-online/
If we can clarify or help you any further, please let us know.
Sincerely,
Paul
Not standing in line at the Post Office
9 December 2025
Reply from Stamps.com
Hi William,
We appreciate your feedback and the time you've taken to share your experience! We're glad we're saving you time!
-Sincerely,
Paul
Happy in Orlando
The convenience of mailing packages from home and avoiding the trip to the post office is well worth the monthly fee. I print my labels on regular paper and tape over them with packing tape because I couldn't figure out how to be sure the 4x6 label would print on the half of your self stick labels. Otherwise it is good to always have a post office at home.
8 December 2025
Reply from Stamps.com
Hi Herschel,
We're happy to hear that you're happy in Orlando! We appreciate your feedback! Thanks for letting us know! You can print directly onto the 4×6 section of the self-stick label sheet; no need for regular paper and tape. A quick test print on plain paper can help confirm everything lines up before using a label sheet. If you’d like help with your specific printer, feel free to contact us! We’d be happy to help! Please give us a call at 888-434-0055 or email us at social@stamps.com so we can set up a technical callback for you.
-Sincerely, Paul
Stamps.com has been perfect for our online Biz!
I've been using Stamps.com for the entire time I've been selling Banana Bungee on line. Offering free shipping and doing what it takes to earn direct business. The support at Stamps.com is amazing and extremely responsive which helps to ensure my packages get labeled and on their way to our customers.
3 December 2025
Reply from Stamps.com
Hi Trevor,
We're happy to hear that Stamps.com has consistently supported your Banana Bungee business! It's great to know our responsive support team helps ensure your packages are labeled and delivered to your customers efficiently. Thank you for sharing your positive experience!
-Sincerely,
Paul
Reply from Stamps.com
Hi Amy,
We're happy to hear that our product is easy to use and saves you time. Thank you for your positive feedback. We appreciate it!
Sincerely,
Paul
Reply from Stamps.com
Hi Kathleen,
We're happy to hear that our platform is easy to use for all your shipping requirements. Thank you for your positive feedback. We appreciate it!
-Sincerely,
Paul
It looks loke I can get a better deal…
It looks loke I can get a better deal somewhere else
5 December 2025
Reply from Stamps.com
Hi Glenn,
We appreciate your feedback and time. We're very confident in the value of our service and we'd certainly like to help you further and discuss any issues related to these concerns. Please give us a call at 888-434-0055 or email us at social@stamps.com. We'd be happy to help further! -Sincerely, Paul
difficult to get a refund
Software is great and easy to use but it’s difficult to get a refund when postage doesn’t properly print. I’ve lost money every time.
4 December 2025
Reply from Stamps.com
Hi LeeLee,
We appreciate you sharing your experience. We're sorry to hear about the printing issues and refund difficulties. We certainly do not want you to lose money on this and we'd be happy to assist you further.
e/Refunds with Shipping Labels typically take 2-3 weeks to process; Mail-in Refunds are generally processed within 10-12 weeks of receipt of claim.
If a misprint occurs when preparing postage, such as printing on the wrong side of a shipping label, you have the opportunity to immediately reprint select labels at no additional cost and requiring no refund request.
We have step-by-step instructions at the links below:
HOW TO REFUND STAMPS
https://help.stamps.com/hc/en-us/articles/20821630250523
HOW TO REFUND ENVELOPES & SHIPPING LABELS
https://help.stamps.com/hc/en-us/articles/20821667404827
If you require further help, we are here for you: please email us at social@stamps.com or call us at 888-434-0055. -Sincerely, Paul
Faster and more efficient than either…
Faster and more efficient than either USPS or other online choices such as shipping on ebay or paypal.
4 December 2025
Reply from Stamps.com
Hi Wolfgang,
We're happy to hear that our service was faster and more efficient for you compared to other options. We appreciate you taking the time to share your positive experience!
Sincerely,
Paul
Very simple to use
Very simple to use - wonderful to have at the tip of my fingers for my E-Bay storefront. The only issue I run into is that sometimes the log-in can be glitchy, but it's not an issue that would keep me from using it. I love to have all my history listed on what I ship.
4 December 2025
Reply from Stamps.com
Hi Christine,
We're happy to hear that our platform is very simple for your eBay storefront. We appreciate your feedback regarding the login issues. We can certainly help you further with this Please give us a call at 888-434-0055 or email us at social@stamps.com so we can set up a technical callback for you. We're glad you find the shipping history helpful! -Sincerely, Paul
The Stamps.com site is user friendly
The Stamps.com site is user friendly. Easy to order items or put more money into your account. Mail clerks have no issues finding things needed or printing postage. Easy system to use, time saving. Since using Stamps.com we have had no issues at our site with orders or printing. Our cost savings using Stamps.com has been significant and no down time or waiting for service.
4 December 2025
Reply from Stamps.com
We really appreciate that, Dennis! We're happy to hear that our site is user-friendly for your needs. It's great to know that you find ordering and managing your account easy. We appreciate you mentioning the time savings and cost benefits you've experienced. Thank you for your positive feedback! If we can assist you in any way, please let us know!
Best wishes,
-Paul
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