STACEES Reviews 

8,255
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, most reviewers were somewhat happy with their experience overall. Customers praise the beautiful products, noting their excellent quality and craftsmanship. Many consumers highlight the efficient delivery service, with orders arriving sooner than expected and good communication. Sizing is accurate, especially with custom measurement options, ensuring a perfect fit. However, some people were dissatisfied with the return policy, reporting significant difficulties and delays. Several customers also experienced issues with product sizing, finding dresses did not fit as expected or were not true to size. A few reviewers noted concerns about product quality not matching expectations or online images.

What people talk about most

Product

Consumers find product to be positive, with many expressing delight over the stunning appearance and quality... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction with the ordering... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many reviewers expressing... See more

Return policy

Reviewers highlight significant dissatisfaction with the return policy, often finding it to be misleading... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic experience ordering from Stacees. My daughter chose style S8272P in Emerald Green and we opted for the custom sizing option as she is very petite but has a fuller bust and hips. We were kept... See more

Company replied

Rated 5 out of 5 stars

i LOVE my dress. the customer service is amazing and the employees are super kind sending emails double checking my custom sizing and showing general interest in what my dress was being bought for. i... See more

Company replied

Rated 5 out of 5 stars

Absolutely stunning dress, gorgeous fabric and beautifully made, fits like a glove! I ordered a size 14 after checking my measurements against the chart, I’m usual a size 12. However the company also... See more

Company replied

Rated 5 out of 5 stars

SS0517112538 I ordered my daughters prom dress from these guys and couldnt be happier to be honest. The dress was exactly as pictured, fitted perfectly going by the sizing on the site and is of real... See more

Company replied


Company details

  1. Dress Store
  2. Bridal Shop
  3. Formal Wear Store

About STACEES

Written by the company

Established in 2012, STACEES is an online retailer of wedding dresses, prom & special dresses, mothers dresses, bridesmaid dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services. We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses, bridesmaid dresses, moms dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. Stacees is a leading brand in making custom dresses all over the world, we offer the latest and most popular dresses and provide extremely kinds of service for all customers who choose us. Each dress is custom made, the dress will closely fit on you if your measurenebrs are all right. We are always dedicated in producing the most beautiful dresses with highly quality, so your satisfaction is the greatest encouragement to us.

Contact info

3.7

Average

TrustScore 3.5 out of 5

8K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(8,255)

1,621 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer service and dress!

I ordered a prom dress for my daughter's Year 13 prom from Stacees and cannot rate this company high enough. Fantastic customer service from the start - checking the merasurements from the start to ensure correctness, even giving me a retrospective discount from a code had forgotten to enter when initially ordering the dress. Keeping me updated on the status of my order with regular emails. The dress arrrived well ahead of the scheduled delivery date and was absolutely stunning. My daughter was literally belle of the ball and everyone complemented the dress and asked where she had got it from. 5 stars!! Absolutely fantastic company.

8 June 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Alooseh,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Happy customer

Arrived quickly! Well made and just so pretty. I am really happy. The price was great too. I was hesitant about ordering my dress online and not going to a shop but I’m pleased I did.

19 July 2026
STACEES logo

Reply from STACEES

Dear Lynsey,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 5 out of 5 stars

Custom sized bridesmaid dress

Custom sized bridesmaid dress, the company double checked dmy measurements before making it. Shipping was quick and the dress is of great quality. Would definitely use again.

19 July 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Rachel,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our dress and service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

My daughter just wore the dress last…

My daughter just wore the dress last Sunday. I am more than satisfied with it and even arrived few days early.
Although we have to get it altered length wise but overall satisfied with the dress. I even managed to convince a friend and will be ordering a dress for her daughter from your company too. Thank you so much and will highly recommend Stacees to friends.

19 July 2026
STACEES logo

Reply from STACEES

Dear Ms Camarillo,
I'm glad you are satisfied with our dress. Customer satisfaction is our greatest satisfaction and return.
We will make more efforts to improve our works and bring better products and services to our customers.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center

Rated 5 out of 5 stars

Daughter's prom

My daughter really liked the dresses on the website site. When looking i was impressed by the reasonable prices and the bespoke to fit options. Even the bespoke fitting was a reasonable price. After ordering the dress arrived in good time. On arrival she tried it on, it was a good quality and well made. The fit was perfect. She wore an under skirt for extra volume during her prom but it would have been fine without it too. It was a really good experience all round and we were both very impressed.

30 June 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Sarah,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Perfect

Delivered on time, custom measurements were bang on! Quality, look, materials were all as advertised and the dress was absolutely beautiful. My girl had the perfect prom dress she always wanted

14 July 2026
STACEES logo

Reply from STACEES

Dear Rhiannon,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 5 out of 5 stars

Beautiful dresses at affordable…

Beautiful dresses at affordable prices..true to size..information given all the time as product on the way to be delivered..arrived in great condition inside protective bag..aftercare information given before and after delivery..definitely will use this company again 😀

19 July 2026
STACEES logo

Reply from STACEES

Dear customer,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our dress and service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Rated 1 out of 5 stars

Pay heed to the bad reviews on this…

Pay heed to the bad reviews on this company.
They won’t allow returns or refunds.
They have offered an insulting amount to remove my truthful review otherwise they would not accept my return.
They are thieves.

19 April 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear customer,
We are sorry that we didn’t satisfy you. We will work hard to improve our dress and service and hope to satisfy you next time.
Best Wishes
Stacees

Rated 5 out of 5 stars

Amazing service

Amazing service, had a dress custom made for my daughter and it was more beautiful in real life that the picture, great quality. Arrived faster than expected and delivery was super. Would recommend to anyone, and the service was best I have had!

11 July 2026
STACEES logo

Reply from STACEES

Dear Steph,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 1 out of 5 stars

BEWARE of this company

BEWARE of this company, we ordered a wedding dress when it arrived it was tiny I ordered a size 12 it was more like size 8, I contacted the company to return but they kept offering me Money off another dress and said I could sell the other one on. 4days and I threat to report to trading standards before I then got a returns address. They took payment for the dress on 01.05.26. We continually contacted them for a refund but the only way they’d refund us was for my negative review to be taken down. My refund went into my bank 12.07.26.

1 May 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear customer,
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance.
Hope to hear from you soon.

Rated 5 out of 5 stars

Perfect

Arrived on time, is exactly what I expected!

16 July 2026
STACEES logo

Reply from STACEES

Dear Sam,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our dress and service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

I absolutely loved my wedding dress

I absolutely loved my wedding dress. It fit perfectly and was incredibly flattering, highlighting my shape beautifully. The design was elegant, stylish, and made me feel confident from the moment I put it on. The quality and attention to detail were outstanding, and I received so many compliments throughout the day. It was comfortable to wear and made me feel truly special. I couldn't have asked for a more perfect dress for my wedding and would highly recommend it to any bride looking for something beautiful and flattering.

18 July 2026
STACEES logo

Reply from STACEES

Dear Grace,
I'm glad you are satisfied with our dress. Customer satisfaction is our greatest satisfaction and return.
We will make more efforts to improve our works and bring better products and services to our customers.
Looking forward to serving you again!
Best regards,
Stacees Customer Service Center

Rated 1 out of 5 stars

My worst online shopping experience!

My worst online shopping experience!! Dress was of good quality but no good to me. The website advertised a worry-free returns process which was not followed through. Instead I was offered options for a partial refund to keep a dress which did not fit or to pay an additional amount to have another dress size sent to me. Plus the delay tactics in responding to my messages. I would give less than one star if I could.

17 April 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear customer,
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance.
Hope to hear from you soon.

Rated 5 out of 5 stars

Beautiful dress!

Beautiful dress!! We ordered a made to measure prom dress and it fitted my daughter perfectly. She looked and felt amazing. Exceptional quality. Very happy customers. Would highly recommend. Fast shipping.

2 July 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear Charlotte,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 1 out of 5 stars

Absolute scam of a business

Absolute scam of a business. Don't order. Returns are impossible and the dresses rip when used.

12 March 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear customer,
We are sorry to hear that you are not happy with the shopping experience with us. To help solve the problem in a timely manner, could you please give us your order number so that we can continue to deal with your case?
Thank you for your cooperation in advance.
Hope to hear from you soon.

Rated 5 out of 5 stars

Absolutely over the moon with my…

Absolutely over the moon with my purchase, not only a stunning dress it was very high quality and fitted perfectly, this is my second time purchasing from Stacees and I have been more than satisfied every time

29 June 2026
Unprompted review
STACEES logo

Reply from STACEES

Dear customer,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Beautiful!

Ordered a customised dress for my daughter’s prom and it was beautiful.
Arrived on time, great quality and lovely colour, it fit her perfectly. Thank you!

17 July 2026
STACEES logo

Reply from STACEES

Dear Mr Gezim,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

Rated 5 out of 5 stars

Lovely quality prom dress

Lovely quality prom dress, looked just like website photos. I love that you can get most styles in every colour, so you can find exactly what you've envisiged.

13 June 2026
STACEES logo

Reply from STACEES

Dear Lucy,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our dress and service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Ordered a dress from here for my…

Ordered a dress from here for my daughter's prom. The dress is beautiful, very well made and from the date of order, came with in 2 weeks. It's very good quality and fit her really well, so the sizing for the UK is correct. I was kept up to date regularly with the order and would highly recommend.

16 July 2026
STACEES logo

Reply from STACEES

Dear Julie,
Thank you for your real feedback, your satisfaction is our greatest joy.
Thanks again for choosing Stacees.
Look forward to serving you again and make your shopping experience better.
Best wishes
Stacees Customer Service Center

Rated 5 out of 5 stars

Lovely dress

Lovely dress, well made, well packaged and received in good time. Liked the help on website with sizing and dress fitted perfectly.

14 July 2026
STACEES logo

Reply from STACEES

Dear Nicola,
Thank you for your review.
Your satisfaction is the most important to us and this is absolutely our work power.
Hope we can serve you again in the future and make your shopping experience better.
Sincerely!
Stacees Customer Service Center

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