SriLankan Airlines Official Reviews 

Cockroach infested flight on the way out. Bed bugs on flight home but my partners legs so bad! Never never again!

I used to be a loyal customer of this airline and flew with them for years, but a recent issue completely changed my opinion. Their customer service is virtually non-existent—I've been trying to get in touch for weeks, and no one has bothered to respond. Hugely disappointing. Never agan.

I am a frequent overseas traveller. I am mostly using SriLankan Airlines business class. Amazing on board service with well mannered staff and class food service. However, the ground staff of different airports are behaving poorly. The most recent travel experience: I was flying from Cochin to Colombo, I did not want to have extra hand carry as I like to travel with just my handbag. Because of 2kg extra weight, they denied my bag as luggage and asked me to take it as carryon. The lady at the counter who attended me was happy to take the bag but she wanted to confirm with the duty manager if she was allowed to. Mr Sreejith of SriLankan Airlines refused to count my bag as luggage, forcing me to carry it. They also changed my travel timings, but I am happy with that. At the same time, the staff should not make an issue of silly matters. At the end of the day, most of the fares are the same price but it's about preference, it's the customers decision to make a choice of the airline.

After reading the most horrific reviews of SriLankan airlines I thought I should try and balance out with my positive experience. Flew Heathrow to Columbo yesterday and the whole experience was faultless. From checking in to the in flight experience. Everything was at a very good standard. Very friendly and helpful staff.

Negative stars for Sri Lankan airlines. I was involuntarily downgraded for a flight at the time of boarding (for a flight that was over 6 hours delayed) and have been emailing and calling for over one month to try and get the refund I was told I would receive. Avoid flying this airline at all costs. You will never been supported by their team and their customer service is truly horrendous.

Worst airline ever. The flights are always delayed and never inform before hand. Even the the flight is delayed they act like its not their fault. Can't even handle meals properly. Once they serve the front rows, back rows only have Veg meals for non-veg passengers. Worst part is they act like its not their fault. I would strongly advise against booking with this airline

Extremely Disappointing Experience with Sri Lankan Airlines.
I recently had a very frustrating experience with Sri Lankan Airlines. Our flight, originally scheduled to depart at 8:30 PM, was delayed multiple times without any valid explanations. First, it was rescheduled to 12:30 AM on the day of the flight, and finally, we only departed at 3:00 AM the following morning. This meant a nearly 7-hour delay, during which time we were left waiting at the airport with no clear communication or valid reasons provided. The airline staff were unresponsive and seemed indifferent to passengers' inquiries, offering no meaningful assistance or updates.

To make matters worse, the in-flight experience was just as disappointing. Despite paying nearly 200,000 LKR for the ticket, the economy class screens were non-functional throughout the 8-hour flight. The food and beverages served were extremely basic, equivalent to an ordinary daily meal with nothing special to justify the price. Cleanliness was also a major issue; there were remnants of food and cutlery scattered on the floor, suggesting the plane hadn’t been properly cleaned or vacuumed before our journey.

Based on this experience, I would never choose to fly with Sri Lankan Airlines again and certainly wouldn’t recommend it to anyone. It’s disheartening to see such poor service and lack of care for passengers.

Never again
Customer service is the worst experience I ever had. I bought a business class ticket and was asked to pay 1000 Euros extra after I had already pay with credit card
I understand that travel agencies never advise travel with them. Customer Service in Sri Lanka does not respond to emails or even direct calls on the phone are useless

Would rather give 0 stars - cancelled flight day before travel but allowed us to check in! Can rebook 2 days later - don’t trust them so have cancelled holiday - would have lost 2 days as well. Also paid for visa - am very sad! Believe the reviews that say don’t book!

Good service and food on the plane but if somethings goes wrong like they give you a less seat and you pay more (what my parents had on 18/09/24 OR my flight 6 hours to late on 23/10/24 . You can never join them for a refund!!! almost scam
Horrible that makes the country look Bad.
Maybe better to book with a travel agent and spent money on an Insurance .

Do not book here! Every flight of us was changed and the alternative flight was terrible. We've cancelled and rebooked, but 16 weeks later they still owe us 1200 euros. @Srilankan Airlines, please give that money back!

We had a flight from Sri Lanka to Paris 2.30am in the night. 1 hour before departure they informed that the flight was 5 hours delayed. We got nothing in compensation or offered us a hotel room or access to lounge or recommendation for a place to lay down despite we were traveling with two kids. We missed our connection flight to Copenhagen due to the delay. We arrived to Paris 4pm and they rebooked to 10.30pm in the evening meaning that we must wait 6hours in Paris again without anything. We knew that there was earlier flights to Copenhagen but they was not willing to upgrade us to business flight or investigate how to get us on an earlier flight. They are NOT living up to European standards for airlines - please do stay away. Food and service on board was terrible.

Such a disaster of an airline. The reason I took their services was because I wanted to save money as other airlines were more expensive for shorter distance flights. During the journey I had a bad cold and needed some warm water to clear my chest and nose. I requested from them several times but they did not attend to my needs. I was very disappointed. I had given them a very poor review. However I wanted others to know of my experience. I used to be a local but have migrated overseas. For some reason they were treating the foreigners well and neglected me and others I think or just me. I will never take this flight service again even if this was the only airline on earth instead I would rather not fly again. Such a waste of potential.

It's now been **4 years** since Sri Lankan Airlines canceled my flight and refused to rebook me after **four separate attempts**. Eventually, they told me my only option was a refund — but not the full amount I paid. Due to mysterious "fees," they offered me **less than half** the original ticket price. Frustrated, but with no other choice, I accepted.

What followed was a string of **broken promises, endless delays, and outright lies**. Every year, they claimed the refund was "processed" or "sent." Every year, they admitted it hadn't been and promised to do it now. And still... **nothing**.

Finally, after 4 long years, they agreed to process a portion of the refund. What did I receive? **One-third** of what was already **half** of the original amount I was owed. That's **one-sixth of the total value** of the flight they canceled without rebooking me.

To add insult to injury, they made this payment without any explanation or calculation, despite having confirmed the full refund amount in writing **years ago**.

**Beware**: Sri Lankan Airlines is, in my view, operating as a criminal organization. They do everything they can to avoid paying customers what they’re owed.

I flew with SriLankan Airlines on the 23rd of September from London Heathrow to Colombo. Although the flight was delayed and we took off at 10:30 PM instead of the scheduled 9:30 PM, the overall experience was very smooth.
The in-flight entertainment system was a bit faulty, with some issues and jumps in scenes throughout the flight. However, this was a minor inconvenience compared to the exceptional service from the cabin crew. They went above and beyond to ensure passengers were comfortable and well taken care of.
The pilots were outstanding—smooth takeoff and a very easy landing. The food and beverages provided were decent, and I think sometimes we need to appreciate the small things that people do to make our journey enjoyable.

Overall, I highly recommend SriLankan Airlines. Despite the entertainment issue, the service and professionalism made it a 5-star experience for me.

Found some flights I wanted to book on Google flights. When you call the airline, they claim not to be able to book from those destinations, even though the data they are feeding to Google says they can. Either they are feeding rubbish data to Google, or their operators are incompetent. Either way, I will never attempt to book with them again.

Steer clear! Worst airline out there. I had to use them to fly into Sri Lanka and they gave me wrong information about bringing my pets, which caused me to miss my flight... then they charged me to rebook.

Then to leave Sri Lanka, they gave me wrong information and caused me to miss my flight.. which caused me to need to pay more AGAIN for another flight. Then they tried to lie to me to get me to pay even more fees.

They also shared my information with a third party, which contacted me. I asked them to no longer share my information and they told them my every move. They work with other people and make your time challenging unless you pay them extra over and over. Truly the epitome of a scam company. Do not use them or anything govt related in Sri Lanka

It's not clean and always delayed. Unfortunately, this is the only major carrier to Sri Lanka. The prices they charge are high, but the service is bad! Their FlySmiles doesn't work, and nobody in customer service also responds to queries.

The worst airline I have been on.
No matter how many times i buzzed for assistance, I was ignored, the natives were always served first .
Also, the aeroplane was in such a disgusting dirty mess and the mess was left by the natives not the other travellers. No respect by these travellers and yet they treat their own like royalty.
Food options - Not everyone likes to eat curry for breakfast.

Srilankan airlines: Worst airline in the world. No proper communication and very poor customer service and no one response to ur calls or messages or email. Anytime they will cancel flight and sudden flight delay announcement only at the counter. My family trip get spoiled and kids were suffering in the airport.
Waste of our time and money.
Please don't book this flight and don't spoil ur vacation trip.