Squire's Garden Centres Reviews 

I live close by the Squires Garden centre in Harrow. I probably spend at least £1,500 per annum there as I have a large garden. In as much as I like the set up, I find the service and staff extremely disappointing ( except for one exceptional lady out with the plants). Recent experiences are:

1. this bank holiday, when we had exceptional weather, and probably the busiest period for most garden centres, there were long queues at the checkout where they had 3 till operators and 6 checkout counters. You’d think they’d have them more fully manned!

2. The till operators are the least polite and friendly. They have a COVID policy of rolling up your trolley and then stepping back. I had bought £500 of plants on a stacked trolley and the operator told me to step back and she would scan the products, only then to keep asking me how many of each plant I had! I explained that was I thought it would help her if I were to pass them to her for checking and she told me to step back so why then is she asking me how many of each I had when scanning! Far from being polite and engaging, she was rude and confirintational!

3. For the past two weeks, I’d been in at least 4 times each time looking for lawn seeding soil. Each time I asked when they’d be available, no body could tell me.

I need to buy another £500 of plants but still annoyed so will go elsewhere and probably won’t go back!!!

Also, you’d think they’d introduce a loyalty scheme like others! Perhaps they’re too profitable and don’t think they need to.

It reached me without any problems. Before coming to the distribution, they notified the time by e-mail and arrived at the given time. I also ordered a potted plant. It came in a very healthy and vivid way. If you want to order a potted plant, you will definitely get peace of mind.

I have had the best experience here this week. With everything being doom and gloom resently. I went in on Thursday looking to get the Lyon abour for my mum's mothers day present first person I spoke to was a lady called Grace very helpful and polite who checked the stock. It was showing 1 in store but it wasn't really sellable. So it is the manager Juile Leatherdale who has gone above and beyond. She was very approachable extremly helful, happy, polite and understanding a real pleasure to find such a lovely person great store
Great team hightly recommend

I just wanted to thank 'Grace' in Squire's Garden Centre, Sixth Cross Rd, Twickenham, for her friendliness, knowledge of her job and going beyond expectation for her help. Grace, and Squire's are great.