Sputnik and Ski Bartlett are a gem. Great service, knowledge and value for money - you just can't usually find those combinations at the big online chains. I always look to Sputnik and Ski Bartlett,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered a pair of Burton snowboard bindings on Monday, they were delivered to the US by Friday. Super fast shipping, customer service was top notch. Would order from Sputnik again in the future, even... See more
Company replied
Although my issue was sorted very quickly, my purchase was compromised by damaged laces. The cynical side of my nature thinks that they were knowingly sent damaged, the fix was a set of black laces (f... See more
Company replied
Quick delivery. Spoke to them for advice it was really helpful. The only problem is the sizing on the web doesn’t say either UK or US so a bit confusing. I had to ring to clarify that. The downside is... See more
Company replied
Company details
Information provided by various external sources
Sputnik is one of the UK's leading Independent Snowboard, Skate and Lifestyle stores. Now based in Uxbridge we have been offering superior customer service and knowledge since 1999. We have a huge range of products to choose from, making sure you can leave the shop fully kitted out for the mountains or street.
Contact info
1-2 Rosslyn Parade, Uxbridge Road,, UB10 0NP, Hillingdon, Middlesex, United Kingdom
- 020 8573 2076
- info@sputnikstore.com
- www.sputniksnowboardshop.com
4.6
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Snowboard boot laces
Only a pair of laces for my snowboard boots but as always delivered quickly. Thanks v much 👍
29 January 2022
Amazingly fast delivery superb Dakine gloves!
Amazingly fast delivery superb product! Will order again Thankyou!
26 January 2022
Reply from Sputnik
Hello Alex
Glad you were pleased with the spped of the delivery.
Hope you enjoy using your gloves.
Easy to order and very fast shipping!
22 January 2022
Reply from Sputnik
Thank you for your kind review. Glad you were pleased.
Excellent service and good quality…
Excellent service and good quality products, although a bit expensive.
21 January 2022
Reply from Sputnik
Hello Cornelia
Thank you for your kind review.
We do try to do things at the correct retail price and if we overcharged you please do let us know and we can arrange a refund.
Excellent service and speedy delivery.
They had just what I needed to repair some very old Burton moto si boots, that I could not find spares for. Excellent service and speedy delivery.
19 January 2022
Reply from Sputnik
Hello Jamie
Glad we were able to help you get your boots up and running again.
They had the button lace clips I wanted…
They had the Burton lace clips I wanted and they sent them very quickly. Will happily buy from Sputnik again. Tracking was good too.
13 January 2022
Reply from Sputnik
Hello Dave
Thank you for your review. Hope they got your boots working again.
Delivered swiftly and excellent…
Delivered swiftly and excellent service. Happily use again. Love my black diamond headlamp!
12 January 2022
Reply from Sputnik
Hello James.
Definately a very useful item to have handy.
I always keep mine in the car and it's amazing how handy it can be.
Excellent as always
Excellent as always!
Great delivery time, great range of products at good prices, always happy to support rider owned/run business.
12 January 2022
Reply from Sputnik
Hello Aron
Thank your for your review.
Glad you were pleased.
Great service purchased a product…
Great service purchased a product accurately described and speedy delivery
💥💥💥💥💥
10 January 2022
Reply from Sputnik
Hello Philip
Thank you for your kind review. Glad you were pleased.
I ordered a wonderful jacket and I'm…
I ordered a wonderful jacket and I'm very happy with it.
8 January 2022
Reply from Sputnik
Hello Naomi
Glad you were plesed with your jacket.
It's great going out onto the snow in the morning knowing you look good.
Reply from Sputnik
Hello Alan
Thank you for your kind review. It is appreciated.
Top product, best price. Will buy some more!
Excellent product for the best price. Over the moon with my purchase.
4 January 2022
Reply from Sputnik
Hello Luiz
I am really glad that you were pleased with your purchase and hope you get lots of use out of it.
No tracking information given on…
No tracking information given on dispatch of goods. This is standard practice now with most companies..
Waiting patiently for my gloves.
4 January 2022
Reply from Sputnik
Hello Dexy
I am really sorry your order slipped through the net on our tracking information.
I am sorry you have not had the gloves.
These were ordered on 28th December and all the carriers then shut down from 31st and did not start normal operations until 3rd January which has obviously delayed your delivery plus being in such a glorious part of the country might have delayed delivery by an additional day.
I am sure that your gloves will arrive imminently and we have now sent you the tracking.
I hope you get lots of use and enjoyment out of your gloves.
Excellent prices and very fast service.
Excellent prices and very fast service.
Items arrived in perfect condition within 24 hours on a free delivery.
2 January 2022
Reply from Sputnik
Hello Stewart
Thank you for your review.
Its great to hear that your order was delivered so quickly.
Great service and super fast delivery
26 December 2021
Reply from Sputnik
Hello Matt
Thank you for your review.
I am glad everything worked out so well.
Good prices and prompt delivery
Always great service, good prices and prompt delivery thank you :)
20 December 2021
Reply from Sputnik
Hello Kirsten
Thank you for you kind review.
Have a great Christmas.
Reply from Sputnik
Hello John
Thank you for your review.
Glad you were pleased
I was very impressed with The customer…
I was very impressed with The customer service. I had to change a sizing on a pair of gloves and this was actioned really efficiently. Gloves arrived in 2 days. I will definitely use Sputnik again!
14 December 2021
Reply from Sputnik
Hello Lynne
Thank you for your kind review.
Glad we could impress!
Fantastic people every thing on time
Fantastic people every thing on time, very good contact and updates.
13 December 2021
Reply from Sputnik
Hello Dominik
Thank you for your lovely review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.