Great customer service from all the lovely ladies at Springpack, Annie, Katie, Sian and Hayley are the usual people I speak with and they are so helpful, it really is a breath of fresh air to de... See more
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Very good experience with this company. Their team is very friendly, efficient and always help us to cover our needs. The dedication and care of Dan Griffths and Sian Burton makes everything stress-f... See more
Company replied
Our company have used Springpack for many years but its only been recent that i have spoken with the customer service team, they are a great team and have always helped me with moving deliveries forw... See more
Company replied
For over 20 years, Springpack has handled all our cardboard and plastic packaging needs. Emma, Katie, Charlotte, and Annie always provide exceptional, 5-star service. They are a fantastic team!
Company replied
Company details
Written by the company
Established over 45 years ago, Springpack is a packaging solutions provider. Based in Worcester, we have seen incredible growth over the past few years, and we are now based in a purpose-built 90,000 sq. ft warehouse and office facility. We are very much focused on offering eco-friendly packaging solutions, and this is where we have seen our product portfolio expand. From using recycled materials, through to sustainably sourcing products, our aim simple, be the most sustainable environmentally friendly service driven packaging company. Let us remove your packaging headaches, call us on 01905 457 000, email enquiries@springpack.co.uk or visit www.springpack.co.uk
Next working day delivery!
If you need packing the next working day, you've come to the right place!
Place your order by 3:30pm, and we'll deliver all stocked items the next working day
Contact info
Williamson Road, WR5 1SG, Worcester, United Kingdom
- 01905 457 000
- enquiries@springpack.co.uk
- www.springpack.co.uk
4.8
Excellent
503 reviews
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Excellent response
Emma was incredibly quick to respond to my query, replying with detailed information that was also well explained and easy to understand, sorting the issue faced and leaving me satisfied that the situation was at hand and being dealt with promptly and properly.
23 January 2024
Unprompted review
Reply from Springpack
Good Morning,
What brilliant feedback for Emma thank you. It's great to see Emma's expertise have shone through during your order.
I have passed the feedback to Emma who is delighted.
Thank you for your order,
Regards
Adam Woolls
Head of Customer Services
quick response and great service
Emma was very helpful, we had some issues with delivery but all was solve quickly and professionally.
Pleased with customer service.
23 January 2024
Unprompted review
Reply from Springpack
Good Morning, Happy Friday!
Thank you for the great feedback. Sorry to hear you experienced some issues with your order. I'm glad Emma was on hand to turn things around for you on this occasion. You were in good hands!
Thank you for your loyalty, we really do appreciate it.
Have a great weekend,
Regards
Adam Woolls
Head of Customer Service
Driver let you down
Driver let you down, delivered a day late as apparently "no one home" on the 1st attempt.
Since requested samples and pending a response as willing to give the company another chance.
15 January 2024
Reply from Springpack
Hi,
Thankyou for your honest review. I am sorry if you feel let down on this occasion.
I would be keen to understand more about your experience if you are able to email me direct at customerservice@springpack.co.uk I would like to discuss this further with you.
Regarding your samples, this is currently being processed and we will update you shortly with a delivery date.
Thank you for your order, we appreciate your custom.
Regards
Adam Woolls
Head of Customer Service
Sales staff very helpful and friendly
10 January 2024
Unprompted review
Reply from Springpack
Thank you for the 5 * review.
Our Teams aim to delivery a seamless customer journey on each occasion and it's great to read this has come through in a friendly manor on this occasion.
Thank you for your order, we really appreciate your customer.
Regards
Adam Woolls
Head of Customer Service
Top service
Great service from Emma! she was knowledgeable of the stock and placing the order was efficient and hassle free!
16 January 2024
Unprompted review
Reply from Springpack
Good Afternoon,
It's great to read the brilliant feedback regarding Emma. It's great to read that Emma's expertise have shone through for you on this occasion.
I will certainly pass on the excellent feedback to Emma.
Thank you for you order
Regards
Adam Woolls
Always helpful staff
Always helpful staff. Dealt with Emma Smith and could not fault Emma at all.
Always a pleasure to deal with.
18 January 2024
Unprompted review
Reply from Springpack
Hi,
Thank you for the brilliant feedback. I will certainly pass this over to Emma who will be delighted.
Thank you for your order and we hope to speak to you soon,
Regards
Adam Woolls
Head of Customer Services
Customer Service as it should be
Emma was really helpful and sorted my problem quickly and efficiently.
17 January 2024
Unprompted review
Reply from Springpack
Hi,
Thank you for the great feedback for Emma. I will ensure Emma is aware of the review.
Thank you for your order, well really appreciate it,
Regards
Adam Woolls
Head of Customer Services
A Great Company for Customer Service Throughout…
Someone knowledgeable and helpful to talk to. Extremely efficient and the whole company have bent over backwards to help us and we are only a very small company. Can't fault them!!!
15 January 2024
Unprompted review
Reply from Springpack
Hi,
Thank you for the great feedback. I am glad to read that we have delivered a great service on this occasion.
We look forward working with you on future orders.
Regards
Adam Woolls
Head of Customer Service
Absolutely loveley to comunicate with
Absolutely loveley to comunicate with. Always very helpful :)
12 January 2024
Unprompted review
Reply from Springpack
Brilliant feedback, thank you.
We aim to be as transparent as possible with all our customers to deliver an exception service on every occasion. It's great to see this is shown through your orders.
Thank you for your loyalty and we look forward to speaking with you soon,
Regards
Adam Woolls
Head of Customer Service
Emma Smith was very polite …
Emma Smith was very polite professional and knowledgeable of stock items and sorted my order promptly.
11 January 2024
Unprompted review
Reply from Springpack
Thank you for the excellent feedback for Emma.
I'm glad Emma was able to deliver an exceptional service on this occasion. We really value your customer.
Thanks for your order,
Regards
Adam Woolls
Head of Customer Services
Always a very fast and efficient service
Always a very fast and efficient service with great prices.
We will always use Springpack as our packing supplier.
11 January 2024
Unprompted review
Reply from Springpack
Great feedback thank you.
The teams work hard to meet our customers requirements and expectations on each occasion. It's great to see the efficient service provided on your order.
We really do value your customer, thank you.
Regards
Adam Woolls
Head of Customer Service
I sent an email to the general enquiry…
I sent an email to the general enquiry email address and within 10 minutes I had an response back. Less than an hour and half later I was sent up with a new username and password and my order placed.
10 January 2024
Unprompted review
Reply from Springpack
Hi, thank you for 5* review.
Our Marketing Team aim to have our customers set up with an online account as soon as possible to help your online journey seamless.
I believe Alice was on hand on this occasion and managed to get you set up with an amazing turn around.
I will pass on the feedback directly to Alice.
Thank you for using our website to place your order, if there is anything you need please do not hesitate to get in touch.
Regards
Adam Woolls
Head of Customer Service
Great service
A great company that always goes the extra mile to supply what I want - I will continue to use for as long as they are as competitive as they are right now!
9 January 2024
Unprompted review
Reply from Springpack
Hi, thank you for your 5 * review!
We do strive to deliver a seamless customer experience on every occasion and it's a pleasure this has come through during your experience with Springpack.
Thank you for your orders and loyalty. We really appreciate it.
Regards
Adam Woolls
Head of Customer Services
Reply from Springpack
Hi,
Thank you for the brilliant feedback for Emma. I will ensure this is passed over to her.
Thank you for your order, we really appreciate your support.
Regards
Adam Woolls
Head of Customer Service
Always great doing business!
Springpack are always very prompt with any enquiries, great customer care with great products and prices to match. The majority of my communication is with Emma Smith who, like her colleagues are very helpful.
5 January 2024
Unprompted review
Reply from Springpack
What fantastic 5* feedback, thank you!
It's a pleasure to read such a great review. I'm glad the teams are able to deliver exceptional service during you customer journey.
Thank you for your order and we look forward to speaking with you soon.
Regards
Adam Woolls
Head of Customer Services
Very helpful and quick repsonse
5 January 2024
Unprompted review
Reply from Springpack
Thank you for the great 5* review.
We aim to respond to our customers as soon as possible. This is also helped by our Customer Service Team responding to all initial email enquiries on average, within 30 minutes. I'm glad this was seen on this occasion.
Thank you for your order and we hope to speak to you soon,
Regards
Adam Woolls
Head of Customer Services
Fast
Fast, affective and accurate action/response from Harriet Nevin to resolve my issue. Very much appreciated.
5 January 2024
Unprompted review
Reply from Springpack
Hi,
I'm glad Harriet was able to assist on this occasion, thank you for your 5* review. I will ensure Harriet receives the great feedback,
Regards
Adam Woolls
Head of Customer Services
Emma Smith
Emma Smith
Customer Service Executive
was very helpful, polite, and professional
3 January 2024
Unprompted review
Reply from Springpack
Thank you for the great feedback regarding Emma. I will certainly pass this over to her.
Thank you for your order, it's really appreciated,
Regards
Adam Woolls
Head of Customer Services
Great team and proper service
Great customer care from Emma who went out of her way to help me with an order. That kind of customer service is very rare these days. A1, 10 out of 10, 5 stars!
18 December 2023
Unprompted review
Reply from Springpack
WOW! what a great piece of feedback! Thank you.
Emma often goes above and beyond to deliver a seamless customer journey which is a pleasure to read. I will pass the feedback to Emma.
Thank you for your support and order, we really appreciate your custom.
Kind regards
Adam Woolls
Head of Customer Services
Exceptional Service! Highly Recommended!
I have used Springpack for some time now! I have always found them to offer an exceptional service! From the people in the office including a notable few of Charlotte, Emma and Amy, along with many others, they have always been on hand to offer the most competitive prices and a quick delivery. From start to finish the process is simple and easy, I couldnt recommend them enough!
14 December 2023
Unprompted review
Reply from Springpack
Hi,
Thank you for the great review. I'm glad you find the process simple and easy. We aim to deliver a seamless customer journey on every occasion which certainly seems to have been the case with your orders.
Thank you for your order and we look forward to working with you very soon,
Regards
Adam Woolls
Head of Customer Services
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