Horrible!!! Zero customer support or response from multiple attempts of reaching out. In addition, they didn't deliver a package (after three months of transit) and then take more than two mont... See more
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Reviews shaping this summary
There is Contact Us link on their website (no telephone number) but if you fill this out you are wasting your time. GSD simply cannot be bothered to respond and clearly do not value their unfortunate... See more
Company replied
Ordered and payed for an item from Germany on 12 Nov. 17 November a message from Royal mail telling me they have received a nessage from the seller stating the item was now in the system and they woul... See more
Company replied
I ordered an item form Inderwear 17 days ago and have yet to receive it. Once the item was placed in the hands of Spring it has been lost lastly known to be in the Netherlands. I reached out to the se... See more
Company details
Written by the company
Spring GDS is an international B2B organisation that simplifies cross-border shipping for e-commerce businesses. We help businesses expand into new markets with seamless and scalable delivery, customs clearance, and returns solutions. Recently we entered into fulfilment, offering one-stop-shop logistics services to SME’s. As part of the PostNL group, we give our customers access to leading distribution networks and trusted last‑mile carriers around the world. With 20+ hubs in more than 14 countries across Europe, Asia, and the Americas, our tailored logistics solutions combine local flavour with global reach. Spring GDS’s Net Promoter Score of +51 from our 2025 Customer Satisfaction Survey reflects the expertise, creativity, and personal commitment to helping businesses thrive globally that our teams bring to every partnership. As Spring GDS grows, we’ve increased our investment into more sustainable operations and a decarbonisation strategy that reduces our emissions across the value chain. Our commitment is to help e-commerce businesses keep growing globally with cross-border logistics solutions that put people, performance, and the planet first.
Contact info
Prinses Beatrixlaan 23, P2595 AK, France
- 0031 (0)88 86 86 110
- www.spring-gds.com
1.2
Bad
873 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 65% of negative reviews
Typically takes over 1 month to reply
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This is the 2nd time I do not get my…
This is the 2nd time I do not get my delivery. Worst services ever. I have nothing more to say.
I have ordered from oh polly in Cyprus, the products never come.
The tracking says 'The item could not be delivered and addressee is notified to pickup the item'
LS751601710NL
2 August 2023
Unprompted review
Reply from Spring GDS - Global
Dear Maria,
Thank you for sharing your feedback, and we're sorry to hear about your experience.
We understand how frustrating it can be when a parcel is marked as unavailable for delivery and a collection notification is indicated, particularly if this has happened more than once.
Spring GDS serves business customers shipping internationally and, in many cases, works with local delivery partners to complete the final delivery. Delivery exceptions and collection point notifications are therefore dependent on information provided through those networks.
We appreciate you taking the time to leave a review and share your experience.
(un) successful delivery
People are in such rush that they are scanning packages as they were all blind. Or maybe is it the pressure in working place?
I got email with information that my package was delivered. Maybe, but where I don't know. Got it week before predicted date. After contacting the GDS they said they can't help, still claiming they are all the best with their quality. No, they are not. What happened the package probably got stolen and they are not even willing to respond on your email properly.
Such an embarrassment, pathetic.
2 August 2023
Unprompted review
Reply from Spring GDS - Global
Dear Olivia,
Thank you for sharing your feedback, and we're sorry to hear about your experience.
We understand how frustrating it can be to receive a delivery notification when the parcel cannot be located. Unexpected delivery confirmations can understandably cause concern, particularly when there is uncertainty about where the shipment has been delivered.
Spring GDS serves business customers shipping internationally and, in many cases, works with local delivery partners to complete the final delivery. Delivery scans and tracking updates are therefore dependent on information provided through those networks.
We appreciate you taking the time to leave a review and share your experience.
Stuck in Customs for 2 weeks, doesn't respond to enquiries
My package has been stuck in their UK customs after having the "Import Scan completed" 2 weeks ago (JB001138853GB), and unfortunately the Italy-based sender (London-Store) who sent this item to me has no idea on the whereabouts of the parcel.
Spring GDS won't respond to tracking enquiries from non-senders but it seems even then their senders are at a loss for their own items! Please avoid using these guys if you're sending into the UK!!
11 July 2023
Unprompted review
Reply from Spring GDS - Global
Dear Joe,
Thank you for sharing your feedback, and we're sorry to hear about your experience.
We understand how frustrating it can be when a shipment appears to be delayed for an extended period after customs processing and there is limited visibility regarding its status. We also appreciate your concerns about communication and the difficulty in obtaining updates.
Spring GDS serves business customers shipping internationally, and transit times can sometimes be affected by customs procedures, operational processing, and handovers between delivery partners.
We appreciate you taking the time to leave a review and share your experience.
Dont even know how to copy an address on a label
I am waiting for the delivery of 3SDOKC1603732 for a month. This company is so bad that they cant even read and copy an address to a new label.
I double checked all the details (names, addresses and phone numbers) and they are correct.
Yesterday morning, I presented a complaint and after a couple of hours I get an email stating that a delivery attempt was made but the "ADDRESSEE UNKNOWN". I was at home and my phone was on. It seems to me that they have very low control over their delivery people and try to scam the company they deliver for with these weird behaviors, probably to show good statistics and still get paid. They have no customer service whats so ever and the company I bought the item in asks me to contact them directly. The loop continues.
28 June 2023
Unprompted review
Reply from Spring GDS - Global
Dear MJ,
Thank you for sharing your feedback, and we're sorry to hear about your experience.
We understand how frustrating it can be when a shipment is delayed for an extended period and a delivery attempt is reported despite the address details appearing to be correct. We also appreciate your concerns regarding communication and the difficulty in obtaining support.
Spring GDS serves business customers shipping internationally and, in many cases, works with local delivery partners to complete the final delivery. Delivery exceptions and address-related issues can sometimes occur during the handover and delivery process.
We appreciate you taking the time to leave a review and share your experience.
Parcel delay for no reason
Parcel took 2 days to gety to UK from Spain, its menat to be Royal Mail tracked 48 hours. Its somehow ended up with Spring GDS and is stuck in their system:-
2023-06-17 08:15:34 IN CUSTOMS CUSTOMS IMPORT DECLARATION
SOUTHALL, MIDDLESEX UB2 5LF, GB
2023-06-17 07:54:34 ITEM RELEASED FROM CUSTOMS IMPORT DECLARATION RELEASED
2023-06-17 07:42:04 CROSSDOCK ARRIVAL
SOUTHALL, MIDDLESEX UB2 5LF, GB
Its should be ready to pass to Royal Mail as all customs bit is completd by 17th and its now the 22nd!!
So whats the delay!!?
22 June 2023
Unprompted review
Reply from Spring GDS - Global
Dear Customer,
Thank you for sharing your feedback, and we're sorry to hear about your experience.
We understand how frustrating it can be when tracking information shows customs processing as completed, but the parcel is not passed on for final delivery as quickly as expected.
Spring GDS serves business customers shipping internationally, and transit times can sometimes be affected by operational processing and handovers between delivery partners after customs clearance.
We appreciate you taking the time to leave a review and share your experience.
Hopelessly slow and the tracking is…
Hopelessly slow and the tracking is useless .. apparently my parcel had export declaration ready on 10/05 ... then export declaration sent on 12/05 ... then export declaration ready AGAIN later on 12/05 ... now 13/05 no further updates so I can only assume that my parcel STILL has not left Spain.
13 May 2023
Unprompted review
Reply from Spring GDS - Global
Dear Mr Blazeby,
Thank you for sharing your feedback, and we're sorry to hear about your experience.
We understand how frustrating it can be when tracking information appears inconsistent or when a shipment remains without a clear update for several days. Repeated tracking events can understandably create uncertainty about a parcel's actual progress.
Spring GDS serves business customers shipping internationally, and tracking updates can sometimes reflect different processing stages within the export and transportation process before a shipment continues its journey.
We appreciate you taking the time to leave a review and share your experience.
DO NOT EVER WORK WITH THIS COMPANY - 14 days to deliver a package from Spain…
14 days to deliver a package from Spain to Romania!
Worst experience ever with a shipping company !!!
10 May 2023
Reply from Spring GDS - Global
Dear Michael,
Thank you for sharing your feedback, and we're sorry to hear that your delivery experience did not meet your expectations.
We understand how frustrating it can be when an international shipment takes longer than anticipated. Delivery times can sometimes be affected by transportation networks, customs processing, and handovers between delivery partners throughout the journey.
Spring GDS serves business customers shipping internationally, and we regret that the service you received did not meet your expectations.
We appreciate you taking the time to leave a review.
After reading all these reviews I was…
After reading all these reviews I was almost sure that my parcel will never reach me. But surprisingly on the last day of the estimated delivery date, my parcel was transfered to local post office and delivered same day to me. Route of the delivery was Hungary-Netherlands. Track N trace was a bit confusing but I got my parcel after all and I'm happy with it.
9 May 2023
Unprompted review
Reply from Spring GDS - Global
Dear Povilas,
Thank you for taking the time to leave a review and share your experience.
We're pleased to hear that your parcel was delivered successfully and within the estimated delivery timeframe. We understand that the tracking information may have seemed confusing at times, so it's great to know that the shipment ultimately reached you without issues.
Spring GDS serves business customers shipping internationally, and parcels often travel through multiple logistics hubs before reaching their final destination. We're glad your shipment from Hungary to the Netherlands was completed successfully.
Thank you for sharing your feedback.
The most horrendous company I have ever…
The most horrendous company I have ever had the misfortune of dealing with. They loose your item and then spend copious amounts of time “investigating” the issue whilst you sit out of pocket and just get told to wait. Stay clear of this courier company if you don’t want the headache and actually want your parcel to arrive at its destination.
5 May 2023
Unprompted review
Reply from Spring GDS - Global
Dear Jenelle,
Thank you for sharing your feedback, and we're sorry to hear about your experience.
We understand how frustrating it can be when a shipment cannot be located and the investigation process takes longer than expected. Situations involving missing parcels can be particularly disappointing when updates are limited and a resolution is still pending.
Spring GDS serves business customers shipping internationally, and shipment investigations often require coordination between multiple carriers and delivery partners across the delivery network.
We appreciate you taking the time to leave a review and share your experience.
I was scared when I looked at these…
I was scared when I looked at these reviews. 1.5 rating? Jesus Christ. I had 0 problems. My package went from Spain, to France, to Croatia and it took 9 days. Yeah okay, the package seemed to be stuck in Paris for 3 days, but it's part of the process.
It's in human nature to moan when something bad happens to us and that's fine. But when something goes well, people usually don't comment how good the service was. 1.5 rating is way too low. Still higher than DHL which has 1.1 rating. Same thing, a world renowned company can't be THAT bad.
1 April 2023
Unprompted review
Reply from Spring GDS - Global
Dear Vedran,
Thank you for taking the time to leave a review and share your experience.
We're pleased to hear that your parcel was delivered successfully and within a reasonable timeframe. We also appreciate your balanced perspective regarding online reviews and tracking updates during transit.
Spring GDS serves business customers shipping internationally, and tracking activity can sometimes appear limited while a parcel moves through sorting and transportation hubs. It's great to hear that your shipment from Spain to Croatia arrived without issues.
Thank you for sharing your feedback and for choosing a retailer that ships with Spring GDS.
Great service and arrived earlier than expected
I ordered some parts for my bike from bikeinn located Spain to be sent to the UK, they used spring gds and Royal Mail to get my package to me. Reading bad reviews here I started to worry about massive delays or even not receiving my package then realised not one good review was left by happy customers, only reviews by unhappy customers so I hope to bring their rating up a little after receiving my delivery earlier than expected, the tracker app needs work as at one point it said my package was stuck which prompted me to find these poor reviews and start to panic that my bike would be left on the stand for months but now the only thing holding me back is having to write a review
18 March 2023
Unprompted review
Reply from Spring GDS - Global
Dear Steve,
Thank you for taking the time to leave a review.
We're delighted to hear that your parcel arrived earlier than expected and that your overall delivery experience was a positive one. We understand that tracking updates can sometimes create uncertainty, especially after reading negative reviews, so it's great to know that your shipment arrived safely and on time.
Spring GDS serves business customers shipping internationally, and we're pleased that your order from Spain to the UK was successfully delivered through our delivery network and local delivery partner.
Thank you for sharing your experience and helping provide a balanced perspective. We appreciate your feedback.
Consistently late
I am shipping from Spain to Finland quite regularly, and it seems that consignments pretty consistently get delayed for around 7 days in the Netherlands.
Especially smaller parcels seem to be "re-forwarded" as pallet - perhaps that's a process worth looking at in detail as it sounds like this is what is causing the delay.
20 February 2023
Reply from Spring GDS - Global
Dear Customer,
Thank you for taking the time to leave a review and share your feedback.
We appreciate your observations regarding transit times and routing through the Netherlands. Spring GDS serves business customers shipping internationally, and parcels may pass through various sorting and consolidation hubs as part of the wider logistics network before continuing to their destination.
Feedback from customers who regularly use international shipping services is valuable, and we appreciate you sharing your experience and suggestions.
Thank you for taking the time to leave a review.
Ref: 6F4000009922
Ref: 6F4000009922
I'm writing this review with hope that Spring GDS can move along my order, or at least let me know when it realistically might arrive. I can't see any customer support email address on their site. My order has been sitting in an NL Transit Hub (according to tracking information) for almost a week. The order was made via the Dressinn website and they have given minimal feedback on my delivery progress. The estimated delivery date was Feb 8-13, which has passed by. Thanks in advance, please help.
Update: the Aftership app has updated to tell me that the item has arrived in my country. Looks promising.
TradeInn should adjust the estimated delivery times and get rid of their tracking system, it just causes anxiety.
Final update: I received my watch, new and in perfect condition which is why I have updated this to 4 stars. Admittedly I probably panicked when I saw so many negative reviews. It arrived just 3 days later than the estimated delivery time. So overall, Dressinn.com and Spring GDS delivered what I ordered.
15 February 2023
Unprompted review
Reply from Spring GDS - Global
Dear Stuart,
Thank you for taking the time to leave a review and for providing updates on your experience.
We're pleased to hear that your shipment ultimately arrived and that the item was received in perfect condition. We understand how frustrating it can be when tracking updates are limited and a parcel remains in transit longer than initially expected.
Spring GDS serves business customers shipping internationally, and tracking visibility can sometimes vary throughout the delivery journey depending on transportation networks and delivery partners involved. We appreciate your feedback regarding estimated delivery times and tracking information, as clear communication is important to the customer experience.
Thank you for sharing your experience and for updating your review.
No updates
Ordered on the 29/01/23, was sent on the 31/01/23. I was told it would arrive between the 10th and 14th of February. It is now the 15th and have had no parcel update since the 3rd when it arrived in Germany. That have failed to deliver within the assigned dates, and have not updated me as to why. Order number 181470421141
EDIT: the parcel was send to the seller after 3 weekend. They re-shipped me again and it arrived.
15 February 2023
Unprompted review
Reply from Spring GDS - Global
Dear Morena,
Thank you for sharing your feedback, and we're sorry to hear about the difficulties you experienced with your shipment.
We understand how frustrating it can be when tracking updates stop and a parcel does not arrive within the expected delivery timeframe. Limited visibility during transit can understandably cause concern when waiting for an order.
We appreciate you updating your review and are pleased to hear that the seller was able to resend the shipment and that it was eventually delivered successfully.
Thank you for taking the time to leave a review and share your experience.
Got here in the end.
I have a package on its way from Germany (a vinyl album). So far it's a week late, tracking is only available with 3rd party tracking sites all of which are pretty useless. I really have no idea where my package is or when it will be delivered or what condition it will be in.
*Package arrived after one full month ( Germany to N.Ireland)...once it arrived in the UK it was delivered next day by Royal Mail....Maybe the sender sent it as cheap as possible (€8)...
luckily it arrived in perfect condition.
14 February 2023
Unprompted review
Reply from Spring GDS - Global
Dear Mark,
Thank you for taking the time to leave a review and for updating your feedback.
We're pleased to hear that your parcel ultimately arrived safely and in good condition. We understand that the extended transit time and limited tracking visibility created uncertainty about the status of the shipment, particularly while it was moving through the international network.
Spring GDS serves business customers shipping internationally, and transit times can sometimes vary depending on transportation routes, processing procedures, and handovers between delivery partners. It's encouraging to hear that the final delivery was completed successfully.
Thank you for sharing your experience.
7 weeks with no updates
I placed an order to be delivered from the U.K. Spring has had the parcel since December 15th, but the tracking information says it hasn’t even left the U.K. still now. I have tried contacting the seller who hasn’t been able to help. This is a ridiculous shipping service. How can I still have no updates after all this time?
EDIT: The parcel has officially been lost. A large 12kg box. It never even left the U.K. How do you lose such a massive parcel? The retailer has refunded me, but there were things in that package that cannot easily be replaced. Awful.
2 February 2023
Unprompted review
Reply from Spring GDS - Global
Dear Stuart,
Thank you for sharing your feedback, and we're sorry to hear about your experience.
We understand how frustrating it can be when a shipment shows little or no tracking progress for an extended period of time. We also understand the disappointment of learning that a parcel has been lost, particularly when it contained items that were difficult to replace.
Spring GDS serves business customers shipping internationally, and while we are pleased to hear that the retailer was able to provide a refund, we regret that the delivery did not reach a successful outcome.
We appreciate you taking the time to leave a review and share your experience.
Stay away from Tradeinn and Spring GDS
Ordered placed 22.12.2022
It is now 12.01.2023 and the order is in my country, but no updates since 10.01.2023
Their customer support doesn't answer and Tradeinn has also started to ignore my emails.
Avoid doing business with these charlatans.
2 December 2022
Unprompted review
Reply from Spring GDS - Global
Dear Liviu,
Thank you for sharing your feedback, and we're sorry to hear about your experience.
We understand how frustrating it can be when a shipment reaches the destination country but tracking updates remain limited, especially when you're also having difficulty obtaining responses to your enquiries.
Spring GDS serves business customers shipping internationally, and delivery times can sometimes be affected by processing procedures and handovers between delivery partners. Tracking visibility may also vary throughout the shipment journey.
We appreciate you taking the time to leave a review and share your experience.
Same as others. Delivery stuck in NL.
Delivery was due on 6th January. Has been stuck in NL since 3rd January. Contact Us part of website useless.
7 January 2023
Unprompted review
Reply from Spring GDS - Global
Dear Andy,
Thank you for sharing your feedback, and we're sorry to hear about your experience.
We understand how frustrating it can be when a shipment appears to be stalled in transit and tracking updates do not change for several days. Limited visibility during the delivery process can understandably cause concern.
Spring GDS serves business customers shipping internationally, and transit times can sometimes be affected by transportation networks, customs processing, and handovers between delivery partners.
We appreciate you taking the time to leave a review and share your experience.
Doesn't seem promising
Ordered a package from Amazon and this company was used to ship it. We ordered it November 24, 2022. Today is January 6, 2023. It has been in transit for 42 days so far. It still says it is arriving Tuesday, so we'll see...
6 January 2023
Unprompted review
Reply from Spring GDS - Global
Dear Gabrielle,
Thank you for sharing your feedback, and we're sorry to hear about the delay with your shipment.
We understand how frustrating it can be when a parcel remains in transit for an extended period and delivery expectations are not met. Limited tracking updates can also make it difficult to know when a shipment will arrive.
Spring GDS serves business customers shipping internationally, and transit times can sometimes be affected by transportation networks, customs processing, and handovers between delivery partners.
We appreciate you taking the time to leave a review and share your experience.
Dont use this!
Ive been waiting for my package since 12/12. On 2/1 it says that it Was delivered. I ordered it to be delivered at a lokal shop, but they haven’t received it, and i have no messsage, that Said i could Pick up my parcel.
I want my money back!
4 January 2023
Unprompted review
Reply from Spring GDS - Global
Dear Rikke,
Thank you for sharing your feedback, and we're sorry to hear about your experience.
We understand how frustrating it can be when tracking information shows a parcel as delivered, but the shipment cannot be located at the selected collection point and no pickup notification has been received.
Spring GDS serves business customers shipping internationally and, in many cases, works with local delivery partners to complete the final delivery. Delivery confirmations and collection notifications are therefore dependent on information provided through those networks.
We appreciate you taking the time to leave a review and share your experience.
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