Spotlight Reviews 417

Spotlight Castle Hill
No signs and not staffed for click and collect

I went to Spotlight Bayswater today. Found a session on quilting. The staff member doing the demonstration was extremely helpful and caring. I visit Spotlight at least 3 times a week and because of her caring and informative nature , spent lots of money as usual because I could see the benefits of your products. More courses would be appreciated. 💖

Poor and worst customer service, i went to spotlight hornsby
We were served by Penny.
Rude to customer and very poor service
She doesn’t know how to deal with customer.

Recently I went to spotlight at Campbelltown store and I found Kathy very helpful , patient and friendly and answered my many questions about overlockers and explained everything in detail and how it works. This was very helpful as hadn't used an overlocker for years , it helped me make up my mind which one I needed to buy , therefore I went back the following week and bought the overlocker, thankyou to Cathy for being such a big help

I visited Spot Light Sylvia Park for the first time. I was fortunate enough to be served by June Lane 6 . June was extremely knowledge of the product. Mine was not a simple request.
She managed to come up with exactly what I wanted. A very valuable staff member. Trish Ak..

I shopped at Hastings spot light today and was served by a lovely man who was so so very helpful, I have never had such a lovely shopping experience

Made-to-Measure SLINE linen curtains with lining
UNBELIEVABLE SERVICE.
Ordered Nov23 and now it is Apr24! Original installation was 6 weeks ago BUT one of the curtains has a visible hole and tracks supplied was not for SLINE curtains, therefore it looks ugly!

Today was supposed to be the re-installation to fix but I just got a phone call to say that they don't have everything they need to fix! I took a day off for this!

Get your act together and have my curtains fixed, just like how quickly I paid you.

I will
Never buy online .. always advertising sale items when purchased online .and after a
Few days … all cancelled .. all they do is do a refund because no stocks .. why bother . ..waste of time and annoying .. now have to pay 9.99 postage for one towel .. it’s should be frees postage .. because they caused too much hassle .. it’s false advertising ..

Raina Davis Thankyou for the best customer service I received in a really long time. My friend and I were really blown away and wish to recognise you for that.

Be careful not to make online orders with them bc they will dump your stuff on the street like cheap garbage and not refund you. Spotlight doesn't give you the option of Sign on Delivery or sending your order to the LPO. If you order anything expensive, make sure it's not via online delivery, otherwise goodluck to you. Your money will be gone

I would like to praise Lisa at Spotlight Morayfield QLD store, Lisa was working at the furnishing / fabric counter. I was there this afternoon. I had a vision of how to refresh & re-cover my blanket box, but very little knowledge apart from what I watched on Utube. Lisa was not only super helpful and patient with my many questions, she was also a fabulous wealth of knowledge with great helpful ideas.

I ordered sheets online from Spotlight on 7/3/2024 and as of 30/3/24 I have not received them. they had to come from Mt Druitt to Campbelltown, both suburbs of western Sydney. The response of Spotlight to fixing this problem has been appalling. I have shopped with Spotlight for many years and never experienced this level of poor service. If they want people to buy online, they need to lift their game considerably.

I went to the Manukau Branch to buy sheer curtain. I went with my family to the counter waiting to be served! There were two staffs serving customers before me so I waited for my turn. Both staff saw me standing at the counter but none acknowledged or said anything so I waited. I went up to the staff and asked her I need some assistance in selecting the curtains please. The staff was so rude and the way she spoke to me like what you want and then she took me where the curtains were displayed so I pointed her that I need this one I told her the measurements I am after so She picked up the ready made one and sold me two packets where as I needed only one packet. I even told her I want 2 meter by 2 meter not 2 x 2 meter. I am very disappointed as I have to go back to the store and return the 1. Please send your rude staff back to training for customer service as I work for Customer service too and I know how important our Customers are!! The staff description is short Maori lady I felt like she was racist as I was wearing hijab that time.

Mistake Mistake Mistake.
Regret regret regret.
Don’t deal with Spotlight.

Spotlight Review

Review of Spotlight made-to-measure roller blinds.

Early May 2023:
• Ordered 4 double blinds and 1 split blind for sliding door and panel

Late May 2023
• Person came to do initial measure and quote
o 50% deposit provided
o Advised that the measurements would be checked by the installer

Late June 2023
• Installer came and re-checked measurements
• Order confirmed by Spotlight and advised no delays were expected

Mid-August 2023
• Advised by text that blinds were ready to be installed

Mid-September 2023
• Blinds installed with following issues
o One set of blinds had been measured incorrectly both by the person doing the quote and the installer
o This set of blinds had to be sent back to the manufacturer to be re-cut
o Found out later both the quoter and installer are no longer working for Spotlight
o Wrong fittings were sent and had to be re-ordered

Late October 2023
• Advised by text that blinds and fittings had been re-ordered
• Would take up to 3 weeks to arrive and be installed

Late November 2023
• Advised that order had been closed as complete
• Jamie from Spotlight Gungahlin reopened order
o Advised that installation should be by 8th December

Late December 2023
• Advised that new blinds and fittings could be installed by 22 January 2024
• Recut blinds installed
o Wrong fittings supplied with new blinds
o Person who had installed correct fittings had left 2 spare correct fittings as he thought this might happen

So a process that should have taken 6 to 8 weeks took over 8 months.

Promised compensation but never happened

Only saving grace was Jamie from Spotlight Gungahlin who tried to help as much as possible.

Chances of going through Spotlight again for anything? Zero.

Products were good in there for the price. Customer service decent enough.

They keep sending offers via email. One of them was specifically for me because I had been shopping a lot since December. The offer was spend more than 75$ in store or online and receive 25$ voucher.
So I ordered 75$ worth of stuff online with click and collect only to get a partial refund on them because surprise surprise they didn't have one of the items in stock. So I email them asking if they can add something else instead as I needed the 75$ minimum which they denied.
So I went into the store and bought 112$ worth of stuff and guess what? No sign of any voucher in my emails. I definitely got the membership scanned it was on the receipt.
So I email them again asking to give me the voucher. They mucked me around asking for information they already have on my account and eventually said they have escalated the case. It has been more than a month and still no voucher or communication.

Their offers are lies! I spend thousands in their shop and they couldn't even fix their issue when approached. They have 0 care for their customers as their reviews show online and they get away with it because they have little to no competition in Australia. Suckers!
Next time I'll be shopping online from other suppliers.

Horrible experience. I ordered twice via online store and paid delivery charges, but each time after the payment is made, I will receive an email for apology and refund of part order. Now what happens to my delivery charges. If you don't have product why do you keep advertising on website.

They must close their online store.

Large sign In Queanbeyan Spotlight saying 4 patterns for $20. I spent considerable time choosing and finding the patterns in the big steel drawers. At the counter I was told the offer didn’t include Vogue patterns. The sign was brought back to me and at the very bottom in less than 1mm type “Vogue patterns not included”. I left the store which is a long way from my home. I was told Vogue patterns would be 2 for $10 tomorrow but I couldn’t purchase them now! Absolutely NO CUSTOMER SERVICE or any understanding at all.
I buy patterns regularly but will never go back to this Spotlight store.

I would like to compliment Jo, working at Spotlight Bennett's Green. He was so obliging and helpful when I returned blinds which did not suit. He carried blinds from my car, refunded me and found a replacement blind, which he then carried to my car. A wonderful, polite young man. Thank you. Diane.